Social Media Manager

Ranin Khalid Mohamed Ali Abdlkader

Tel: +974-********

Email: ********@*****.***

Doha, Qatar

Summary of Qualifications

Office Manager, Digital account manager with +10 years of experience providing administrative & technical support to over 100 staff members and interfacing with facility management and IT. I possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors and equipment and ser vice providers. Work Experience:

• Digital Account Manager Apr. 2019 – Until Now

SK1 IT consultant

o Build long-term relationships with clients.

o Investigate and determine clients wants and needs. o Plan and implement digital strategies for clients. o Always work towards those goals.

o Optimize web content to improve SEO.

o Present and train on social media strategies to clients. o Analyze effectiveness of digital campaigns.

o Recommend, design, and implement digital projects to increase their ROI. o Set up a list of KPIs to track for each client.

o Prepare and present reports on their progress.

o Keep abreast with new trends in digital technology.

• Office Manager of CEO / Event planner

Yes I Do Event Organizer Oct. 2018 – Mar. 2020

1. Maintain office services

o Design and implement office policies.

o Organize office operations and procedures.

o Follow up on all issues until resolution and achieve. o Control correspondences.

o Liaise with other agencies, organizations, and groups. o Maintain office equipment.

o Handle all of CEO’ travel and expenses.

2. Maintain office records

o Design filing systems & ensure filing systems are maintained and up to date. o Define procedures for record retention & ensure protection and security of files and records. o Transfer and dispose records according to retention schedules and policies. o Ensure personnel files are up to date and secure. 3. Supervise office staff

o Recruit and select office staff.

o Assign and monitor clerical and secretarial functions. o Orient and train employees.

o Provide the job and other training opportunities. o Supervise staff & evaluate staff performance.

o Coaching and disciplining staff.

4. Maintain office efficiency

o Plan and implement office systems, layout, and equipment procurement. o Maintain and replenish inventory.

o Anticipate needed supplies.

o Verify receipt of supply.

5. Event Planner

o Coordinate with internal staff, clients, vendors, and others to establish needs for events, and serve as liaison to senior level executives, government officials, and industry leaders throughout the planning process. o Research resources, make site visits, and lead pre-event meetings when necessary to help staff make decisions about event design.

o Plan and facilitate logistics for all events, including contract negotiations, guest lists, venue preparation, presentation materials, security, catering, entertainment, transportation, equipment, decor, and marketing materials. o Oversee client experiences from conception through post-event, managing on-site preparations, production, and event breakdown, ensuring consistent, high-level service throughout all phases. o Maintain and build a comprehensive database of industry contacts, vendors, and venues. o Troubleshoot and handle any issues that arise on the event day. 6. Travel Agent

o Calculate expenses and write and sell tickets to the passengers. o Help passengers by answering questions on travel arrangements. o Help passengers to plan for their trips.

o Help to make and confirm reservations.

o Make accurate bookings for customers.

o Provide good customer service.

o Re-book tickets and other arrangements.

• Assistant Office Management

Supplement House Company Jan 2017 – April 2018

o Maintain executive’s agenda and assist in planning appointments, board meetings, etc. o Receive phone calls and redirect them when appropriate. o Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.). o Make travel arrangements for executives.

o Oversee all aspects of the Visa and Immigration Service for IFBB team. o Interview all candidates and deal with all applications face to face and by post to ensure that the candidate is suitable. o Oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.

o Take full responsibility of all Immigration issues and operations, remaining up to date with any changes to legislation.

o Managing daily company operations to ensure positive, safe, and profitable working environment. o Handle confidential documents ensuring they remain secure. o Prepare invoices or financial statements and help in bookkeeping. o Dealing with shipments beginning of demand and even up to the consignment stores. o Supervise merchandise damage reduction activities, manual backorders, and merchandise orders. o Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.

• Head of Public Relations

Eye Specialist Center (Part of Al-Jabor Group Holding) Sep 2015 – Apr. 2017 o Planning, developing, and implementing PR strategies. o Liaising with and answering enquiries from media, individuals, and other organizations. o Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films, and multimedia programs.

o Maintaining and updating information on the clinic website. o Administrative work (Reporting).

o Communicates with staff to process absence reports. o Process all long-term absences, determine eligibility for various leave programs including Family and Medical Leave and temporary disability leave according to established guidelines, and provide employees with required timely notice.

o Counsel with employees and supervisors concerning leave benefits and provide employees with accurate information on deductions from pay relating to absences, medical certification requirements, return-to-work dates, etc.

o Work cooperatively with Finance department and risk management to process and coordinate all employee leaves and absences, including those relating to workers’ compensation claims and Sick leave bank. o Handling incoming incidents via the phone / e-mail promptly and effectively. o Organizing events including press conferences, exhibitions, open days, and press tours.

• Assistant to the general management

Al-Jabor Group Holding May 2014 – Aug 2015

o Arranging travels/ leaves schedules, visas, Residencies, and accommodation. o Order, purchase, and stock the merchandises in a timely manner. o Communicates with staff to process absence reports. o Process all long-term absences, determine eligibility for various leave programs including Family and Medical Leave and temporary disability leave according to established guidelines, and provide employees with required timely notice.

o Counsel with employees and supervisors concerning leave benefits and provide employees with accurate information on deductions from pay relating to absences, medical certification requirements, return-to-work dates, etc.

o Work cooperatively with Finance department and risk management to process and coordinate all employee leaves and absences, including those relating to workers’ compensation claims and Sick leave bank. o Ensure that employees follow the company standards, policies, and strategies. o Manage direct reporting to General Manager related to financial, business, and administration matters. o Delegate daily work assignments and schedules for employees. o Coordinate details of events such as conferences, anniversaries, charity events, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.

• Administrative assistance

Hafsa Independent Preparatory School for Girls Sep 2010- April 2014 o Respond to incidents either in person or over the phone. o Developing, organizing, planning, and promoting events. o Write training manuals.

o Maintain daily performance reports.

o Follow-up time management and schedule appointments. o Follow up the implementation of various administrative decisions issued by the Director / managers. o Weekly meetings to prepare for the follow-up the management as reports during the week work schedule. o Processing and preparation and printing of official communications. o Receive faxes and respond to them after submission to the manager. o To assist in the processing of training materials. Education:

• Graduated from Nile Valley University (Bachelor 2015) o Major: Faculty of Islamic and Arabic Sciences, Studying Media. Courses:

o Content marketing – blogs, newsletters, photos, podcast & audio. o Social Media Marketing.

o Instagram for Business.

o Twitter Marketing - Advertising.

o Facebook Marketing - Advanced Advertising.

o PMP (Project Management Professional Course).

o ICDL.

Skills:

o Leadership.

o Ability to work well within a team and under pressure with tight timelines. o Experience in organizing and coordinating.

o Able to diplomatically manage customer's expectation. o Ability to work shifts and weekends - occasional overtime. o Having the ability to listen to, understand and defuse difficult situations. o Excellent communication skills.

o Troubleshooting / Problem solving.

o Knowledge of all Microsoft office applications and operating systems. Personal Information:

• Languages

o Arabic: Mother Tongue.

o English: V. Good Reading, Writing, Speaking.

• Date of birth: 01 Aug. 1992.

• Nationality: Egyptian.

• Marital Status: Single.

• Family responsible ship (Iqama).

Contact this candidate