Manager Sales

Eric D. Anderson

adjfij@r.postjobfree.com 781-***-**** www.linkedin.com/in/ericanderson1040

Profile

Strategy Design, Development, Innovation, and Execution Communication and Collaboration Team Building and Leadership Goal Setting and Achievement Solutions-driven, innovative leader accomplished in managing large-scale initiatives that drive profitable new business, sustain competitive advantage, accelerate sales performance, expand distribution channels, and facilitate the attainment of strategic business plans and financial goals. Consistent success in aligning corporate vision and strategy for growth with industry benchmarks and best practices. Skilled in devising and implementing business transformation models that effectively restructure, revitalize, and reposition underperforming operations. Instrumental in developing a cohesive, collaborative, and team-centric culture, directly contributing to employee engagement, morale, and performance, and, in turn, favorably impacting the customer experience. Outstanding communication, presentation, and instructional talents complemented by leadership, critical-thinking, and problem- solving strengths. Credited throughout career with approachability, analytical and creative insight, transparency, and professional presence. Experienced in hosting annual manager meetings, delivering innovative and impactful presentations of business plans to corporate executive partners and conducting regional town hall meetings.

Multi-Discipline Strategies/Action Plans Performance Metrics and Analytics

Continuous Improvement Methods Restructure and Change Management

Process and Efficiency Optimization Project and Program Oversight

Training Design and Implementation Procedure Analysis and Redesign

Total Quality Management (TQM) Technology Integration Initiatives

Cultivation of Stakeholder Relationships Negotiation Techniques and Best Practices Professional Experience

LIBERTY MUTUAL INSURANCE COMPANY, BOSTON, MA 1999–Present Vice President and Managing Director II – Agent Enablement, 2019-2020

Deployed strategies to equip those in customer facing roles with the necessary tools and materials to effectively engage with consumers. Engaged sales, IT, marketing, customer support, field services, and human resources to implement programs and technology needed to drive initiatives forward.

Skillfully negotiated multiple partner and vendor contracts, including new and renewal terms, to facilitate optimal growth of the partnership and Enablement tools, new business production + 4%; partner production +57.2% ahead of plan year to date.

Interfaced with multiple stakeholders to implement various technology enhancements, including business intelligence systems and analytics dashboards to support Exclusive agents and Agency management team initiatives. Created sales enablement tools, enhanced reporting, streamlined processes, and integrated Sales Force.

Collaborated extensively with Actuarial Science and Insights departments to increase business transparency across operations. Managed and monitored loss data analysis and reporting, and established profitability roadmaps for agents that resulted in a 15–20 point reduction in new business loss ratios for multiple partners.

Developed viable strategies that continue to drive year-to-date new business premium favorable to plan at $4.6 million, and implemented efficient expense controls to ensure adherence to established operating budget. Vice President and Managing Director – Strategic Partnerships, 2014–2019

Expanded the Exclusive Agency partnership channel with the addition of 11 new partnerships across 50 states, 4000+ indirect reports, oversight of total book of written business premium, valued at $954 million, and total expense budget of $97 million

Introduced first book transfer process for Personal Lines partnership agents to transfer bulk business to Liberty Mutual, resulting in 125%–150% increase in policy growth, year over year since inception.

Following extensive review and analysis of Exclusive Agency channel compensation terms, reworked and revised plan to fully align with budget allocations, saving $6.9 million in subsequent years, with anticipated increases in growth through diversified partner production.

Utilizing lean-based management practices, A3 analysis, and root cause problem solving tools, devised and implemented effective continuous improvement strategies that yielded consistency and efficiency gains for managers, partnerships, and new agent onboarding, in addition to annual cost savings of $550,000+ in IT spend to onboard new partnerships.

Eric D. Anderson / Page 2 / adjfij@r.postjobfree.com Claims Field Operations Manager / Assistant Vice President, 2012–2014

Instrumental in shaping and building a high-performing organizational culture, demonstrating best practices in human capital management complemented by strengths in coaching and mentoring, success in creating accountability, and skill in enhancing employee engagement, trust, and motivation, leading to organizational effectiveness and optimal business outcomes.

Led efforts to eliminate 75% of original team for low performance, restructured the countrywide footprint to leverage scale, facilitated growth without increasing FTE headcount, and consistently attained favorable employee engagement scores across the organization, averaging 81.7% over four years. Bodily Injury and No-Fault State Manager, 2010–2012

Established a model of continuous coaching to establish clearly defined goals, formulate action plans for success, achieve objectives, strengthen operations, and deliver results

Ensured regulatory compliance and a thorough understanding of workflow processes and the impact on Customer Service, Loss and Expense

Lean champion helping to build a solid understanding of lean terminology, process and methodology Claims Manager – Personal Markets, 2007–2010

Manage all First Party and Total Loss claims activity and personnel in Large branch office with significant span of control, 50-75 employees. Included building the team, establishing a culture of strong performance, training, coaching, recognition and change management. Showed the greatest improvement countrywide in cNPS driven by eNPS.

Provided leadership, guidance and analytical support to direct and indirect reports while working collaboratively with other departments to improve process and results. Demonstrated savings of 1.3 million in conditioning adjustments, improved Collision and Comprehensive severity results and increased subrogation referrals. Education/Professional Development

Master of Science in Management – Thomas Edison State College, Trenton, NJ Academic Distinctions: Valedictorian and Commencement Speaker Bachelor of Science in Biology – Bridgewater State University, Bridgewater, MA Completed numerous industry programs that include the following: Leadership Assessment and Coaching Strategy Leading with Appreciation Inclusion in Action Creating a High-Performance Climate Senior Management Development Program Management Development Program Industry Credentials/Certifications and Licenses

SCLA (Senior Claim Law Associate) Designation – American Educational Institute Six Sigma Green Belt Certification – Villanova University Personal Lines Producer License – Commonwealth of Massachusetts

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