BRITTANY L. CHARLERY

Tampa, Florida, *****

CORE COMPETENCIES

Computer skills

Excel

Calendly

PowerPoint

Teams

Time management

Detailed and Organized

Excellent written and verbal communication skills

Team player

Result driven

Customer service

Punctual

EDUCATION

University of South Florida Tampa

Bachelor of Science in Management 2018-2020 GPA 3.4

Sir Arthur Lewis Community College St. Lucia

Associates degree in Business Administration 2013-2015 GPA 3.31

PROFESSIONAL EXPERIENCE

USF Federal Credit Union Tampa Florida

Muma Student Ambassador May 2019 - October 2020

Organized and host table events on USF campus.

Enhanced closing procedures, how to guides and company’s career page.

Promoted credit union by providing students, parents, and faculty with knowledge on products and services.

Performed research to enhance t-shirt designs and brochures.

Universal Service Representative / Teller/ Contact Center / Receptionist

Handled teller transactions accurately in accordance with the Bank Secrecy Act, OFAC, and relevant regulations.

Educated members on online banking, account details, credit card history and loans via phone and in person.

Greeted members upon entrance with enthusiasm and assisted with check in for lobby services.

Created debit cards as well as receive, review and distribute mail.

HR Intern

Assisted the recruiting and onboarding process and analyzed for improvements.

Participated in phone screens, reviewed applicants predictive index result and matched with job title to determine level fit for position.

Provided guidance on strategies to enhance employee satisfaction and performance.

Collaborated with HR Team on benefits & payroll system updates/implementation.

Mon Repos Eastern Co-operative Credit Union St. Lucia

Member Service Representative / Teller February 2016 July 2018

Audited members files and updated missing information into systems.

Ensured lunch schedules and filing task were sent out and followed.

Mentored and trained new tellers.

Prepared financial documents for relevant agencies (government, immigration, insurance etc.).

Community Involvement

CARD USF Center for Autism (2) hours weekly

National Society of Leadership and Success (2) hours weekly

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