MICHELE WACZKOWSKI

*** ********* **.

Amherst, NY 14228

716-***-****

adjfhd@r.postjobfree.com

HIGH-IMPACT & VERSATILE HUMAN RESOURCES PROFESSIONAL

Highly adaptable and professionally nimble HR contributor and leader. Possess varied expertise across full spectrum of HR operations and administration within major companies and mid-sized businesses. Proficient in talent sourcing, hiring and development, training and coaching, payroll, and total rewards programs. Known as industrious consultative facilitator, leveraging solid team-building aptitude for maximum impact. Career-minded and motivated to outperform targets and exceed organizational goals in long-term strategic role.

AREAS OF STRENGTH AND EXPERTISE

Recruitment/Staffing Hiring & Retention Payroll Management

Benefit Administration On-Boarding/Orientation Strong Organizational Skills

Communication Skills Training & Development Coaching & Advisement

PROFESSIONAL EXPERIENCE

Buffalo Niagara Marriott, Amherst, NY 02/2017 to 05/2020

Human Resource Director

Directed all aspects of HR including promoting a safe, fair, and a positive work environment. Directed all operations in alignment with the company, brand standards, local, state, and national regulations. Planned, developed, coordinated, and directed the hotel’s HR function to attract, retain, motivate, train, and develop employees in a cost-effective manner. Responsible for quality service, meeting/exceeding financial goals and day-to-day operations.

Key Accomplishments:

Increased the Associate Opinion Survey score from 76.3% in 2018 to 88.4% in 2019.

Contributed to an improvement of the overall HR Audit Score from an 86.0% in 2018 to a 100% in 2019.

Byblos Niagara Resort & Spa, Grand Island, NY 06/2013 to 12/2016

Human Resource Director

Implement HR programs and enforce adherences to policies and procedures. Assume total management of employee development and employee relations programs. Oversee and direct full spectrum of HR functions, including recruitment and staffing, performance management, benefit and compensation, organizational development, and training.

MICHELE WACZKOWSKI

Key Accomplishments:

Administer payroll services, utilizing ADP, ensuring accuracy in accordance with rigorous deadlines.

Leverage employee counseling services, promoting assistance programs with confidence and confidentiality.

GEICO, Getzville, NY 04/2009 to 08/2012

Human Resource Benefit Specialist, 07/2010 to 08/2012

Oversaw and governed compensation and benefit programs. Recorded and submitted mid-year updates to employee benefits, serving as liaison with medical, dental and vision providers. Addressed and troubleshot payroll procedure and system issues. Conducted exit interviews.

Key Accomplishments:

Elevated employee engagement and workplace morale through special activities and initiatives, including diversity training and employee recognition ceremonies.

Fostered positive attitude and optimal on-boarding of new employees by facilitating orientation effectively.

Service Counselor, 04/2009 to 06/2010

Completed customer transactions, including insurance purchases, coverage changes, account adjustments and policyholder updates. Conducted transactions such as, processing payments for insurance premiums.

Key Accomplishments:

Maintained first-in-class- client service to policy holders, demonstrating value and heightening customer retention, with efficiency and consistency.

Consultatively sold insurance products and add-on services by inventorying customer needs.

Paul Rosa, Inc., Cheektowaga, NY 09/2006 to 12/2008

Human Resource Director

Developed comprehensive recruitment and sourcing program, identifying vacancies, targeting prospects, and interviewing and selecting candidates. Delivered various trainings, including new hire orientation, vendor instruction and diversity/inclusion seminars. Addressed and administered employee relation matters pertaining to employee grievances and disciplinary procedures. Represented company at personal hearings and investigations. Processed terminations and oversaw corrective action planning.

Key accomplishments:

Established competitive benefits and compensation programs, in compliance with legal requirements, through intensive analysis and modification strategy.

Interpreted and directed contracts, applying company policies and procedures, in accordance with stipulations and legal directives.

EDUCATION

Bachelor of Science, Business Management, Canisius College, Buffalo, NY

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