Christopher D. Bishop

Port St. Lucie, FL *****

www.linkedin.com/in/christopher-bishop

adjfex@r.postjobfree.com 772-***-****

Successful Customer Service Focused Manager

Introducing new sales concepts to increase profitability through proper training.

Implement and execute sales techniques in big box and local environments that increase profit. Offer hands-on management working closely with support teams, ensuring correct product mix based on customer demand. Focus on providing world class customer service in all roles by training staff on sales techniques and ensuring customer loyalty.

Education

Bachelor of Science (BS) in Business Administration

Minor in United States History and Political Science,

State University of New York at Albany, Albany, NY

Professional skills

Staff Management

Team Building

Inventory Management

Customer Service Excellence

Merchandising Strategies

Profit and Loss (P&L) Management

Budgeting and Cost Controls

Recruitment

Professional Experience

ST. LUCIE COUNTY SCHOOLS, Port St. Lucie, FL

Teacher 2017-2020

Planned a program of study that, as much as possible, met the individual needs, interests, and abilities of the students. Employed a variety of instructional techniques and instructional media.

Helped up to 180 students learn English Language Arts, Social Studies and Career Planning skills.

Set weekly goals to comply with state standards.

Increased reading and comprehension scores by 15% each year.

WOLVERINE WORLDWIDE, INC., Waterloo, NY

Store Manager 2012 – 2017

Managed store team in sales, marketing and providing world class customer service. Supported upper management in training and developing new and existing employees to increase customer retention within the district.

Increased store sales 15% each year by hiring and training the right people for the right job.

Achieved less than .1% shrink on year-to-year basis by controlling expenses and maintaining four-wall profitability.

Maintained customer satisfaction score of 90% by educating customers about features and benefits.

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PRIME COMMUNICATIONS (AT&T Authorized Retailer), Seneca Falls, NY

Store Manager 2010 – 2012

Increased traffic in a small location that was confronting sharp decline in customer base. Worked with local businesses to enhance existing product mix for personnel. Used corporate support teams to enhance small business customer experience.

Increased customer base by 30 new customers monthly, resulting in 20% revenue growth.

Launched small business acquisition program, leading to 15% increase in small business customers.

Consolidated inventory by eliminating older product and replacing with more profitable solutions.

BOOK WAREHOUSE, Waterloo, NY

Store Manager 2009 – 2010

Directed all facets of new store openings, including lease negotiation, store fixture placement and setup and initial inventory ordering. Executed merchandising ordering decisions based on customer feedback.

Achieved 25% increase over 1st year initial sales projections by aggressively marketing new store in local community.

Ordered product based on store needs, resulting in 75% sell-through.

Implemented opening plan adopted by all new stores, enabling openings within 48 hours.

VERIZON WIRELESS, Geneva, NY

Sales Representative 2006 – 2009

Identified and qualified customer needs. Developed sales strategies to close profitable projects with a 90% rate of efficiency.

Introduced new display method which resulted in 33% increase in accessory sales Year Over Year.

Worked with small businesses to find solutions for their specific needs.

Increased small business revenue by 20 % Year Over Year.

JC PENNEY, Jensen Beach, FL

Department Manager 2001 – 2005

Introduced merchandising program to create more customer friendly experience. Supervised entire store with annual sales over $30M, focusing on customer service to increase sales.

Consolidated 2 departments into 1, resulting in improved employee productivity.

Increased sales from $600K to $1.5M in 3-year period through staff training, aggressive special event advertising and using previously underutilized marketing tools to draw in customers.

Led district-wide initiative to redesign store merchandising, leading to top district sales percentage.

STRIDE RITE CHILDREN’S GROUP, Lexington, MA

Sales Analyst 2000 – 2001

Prepared reports critical to outside sales profitability. Ensured sample product shipped to sales representatives. Accompanied sales representatives to presentations, uncovering retailer needs

Decreased shipping costs by $25K by consolidating shipments.

Instituted program to decrease amount of time product went from production to sales, resulting in more product mix for representatives to promote to customers.

Consolidated products available for sales force, giving customers more decision-making power.

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Additional Related Experience

WATERTOWN CITY SCHOOLS

Substitute Teacher, Watertown, NY 2005 – 2006

VOLUNTEERING EXPERIENCE

HEAD COACH, SOUTHERN OAKS MIDDLE SCHOOL 2018

Coached Middle School co-ed soccer team to District Championship Game

HEAD COACH, SENECA FALLS RECREATION DEPARTMENT 2011

Coached co-ed soccer team

CAMP COORDINATOR, WATERTOWN YMCA 2006

Oversaw camp operations in conjunction with local Minor League Baseball Team.

Ran soccer camp in cooperation with high school coaching staff.

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