Jennifer L. Chappell

**** **. **** ******

Erie, CO 80516

Phone: 248-***-****

Email: adjfe1@r.postjobfree.com

EDUCATION

Northwood University, Midland Michigan

Bachelor of Business Administration

Majors: Automotive Marketing/Management/Economics

WORK EXPERIENCE

AR Workshop April 2017-Present

Boulder Colorado

Owner/Operator

AR Workshop is a DIY home décor workshop. I own and manage daily activities to run the shop. Customer service, ordering supplies, running classes, accounting and marketing. This is a brick and mortar location in Boulder, Colorado. This is run by a manager when I am not present

DME Automotive /A Solera Company March 2015 - April 2017

Mountain Region

Field Account Consultant

Manage the relationship with all OEM dealership clients beginning with the point of sale, enrollment and sustain throughout the customer lifecycle. Responsible for maintenance, retention and growth of assigned 60 dealerships in 7 states. Constant contact with the OEM field account staff for sales and service. Serviced 8 out of the 10 largest automotive dealer groups in the country. Maintained sales and retention goals for each OEM. Consulted on new business growth to help the sales, parts and service departments.

Human Movement Management September 2005- Present

Boulder, CO

Director of Communications/Events

Human Movement is the nation’s largest Event Marketing company. Producing The Color Run, The Ugly Sweater Run, The Zombie Run, 5K Dance Party, The Country Run, Dirty Girl Mud Run, Denver and Minnesota Oktoberfest. My duties oversee customer service for all events. In the office, over the phone and in person at the events. We communicate with over 12 million people per year. We produce over 400 events each year. I manage all Race Directors for our events. Making sure all logistics, sales, employee travel, budget, permits, customer satisfaction are met for each city. We have on average 4 events each weekend all over the country and Mexico.

April 2012 – July 2013

Sirius XM Satellite Radio

Farmington Hills, MI

Software Validation Engineer

I was primarily responsible for the execution of software validation test plans for SiriusXM Satellite Radio. Assisted in the development of user interface software specifications for SiriusXM Radio receiver products. Performed formal verification and validation of the user interface software on each receiver product at each phase of the product development process. Produced software validation test reports and user interface issues lists for communication of status both internally within SiriusXM and to SiriusXM receiver manufacturer partners to support various automotive OEM’s.

Aspen Marketing October 2005-May 2008

Chicago, Ill

Senior Account Executive

Represent Newgen Results (now Aspen Marketing) on behalf of Automobile Manufactures in assigned territory to ensure customer retention and loyalty. Provide proactive consultative services to existing customer base. Review product results and recommend needed enhancements to maximize programs effectiveness. Evaluate territory to establish plan for proper reach and frequency. Prospect for new business and evaluate the sales potential of accounts. Independently manage and maintain my territory. I work with 5 sales directors in managing the dealership database and exceeding our daily goals in which my 5 sales directors are in the top 10 in generating revenue. I meet and exceed these requirements by working in my home office utilizing telephone, computer and text messaging.

R.L Polk & Company

Troy, MI

Business Development Manager

Responsible for new account/business development in the established automotive retail business channel, expanding buyer relationships in new and existing accounts through direct sales and end users.

Use consultative selling techniques, when calling on prospective customers about the Polk Cross Sell Report. Provide technical and administrative product information and/or demonstrations to aid in the utilization and understanding of the Polk statistical reports.

Newgen Results

San Diego, CA

Account Representative

Represent Newgen Results (now Aspen Marketing) on behalf of Automobile Manufactures in assigned territory to ensure customer retention and loyalty. Provide proactive consultative services to existing customer base. Review product results and recommend needed enhancements to maximize programs effectiveness. Evaluate territory to establish plan for proper reach and frequency. Prospect for new business and evaluate the sales potential of accounts. Independently manage and maintain my territory in Metro Detroit area.

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Ford Motor Credit Company Dearborn, MI

Credit Analyst

Assisted in developing and designing online application and financing processes for Ford's newly created online financing ventures, Fordcredit.com and Forddirect.com. Analyze consumer credit applications submitted nationwide dealer workflow and business processes, including handling dealer and field branch inquiries and communicating as necessary to familiarize all parties with the online financing process.

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