Employee Relations Social Media

Madonna Eshak Naguib Boules

Mobile: +6-011********

E-mail: *************@****.***

Personal Details:

Gender: Female.

Birth Day: September 21st 1990

Nationality: Egyptian.

Marital Status: Single.

Country of stay : Kuala lumpur, Malaysia

Profile and Career Objective

Ambitious, self motivated, reliable, hard worker with excellent communication skills. Successful in conceptualizing and executing communication strategies. Possesses strong organizational capacity. Able to work independently or as an integral part of a team. Seeking a suitable position in Communication and Human Resources in a well established multi-national company, to be able to maximize use of skills and experience.

Formal Education

Bachelor of Commerce "English section", Cairo University 2008-2012

Section of Accounting. Overall Grade: - '' Good''

Professional HR management Diploma in AUC " Recruitment & talents aqusition – learning and development – employee relations – employee engagement - rewards & benefits - organization development "

Professional Experience

23 JULY 2018 till now :

Content moderator at Accenture Malaysia:

1 moderating social media accounts ., helping filtering and categorizing the media..

2- reporting to top management about the numbers of data, if there is anything to be removed or labeled as sensitive .

3- focusing on quality results for categorizing and labeling media jobs ., and suggest solutions to common cases and social media trends .,

Nov2016 till July 2018 :

HR Freelancer consultant providing full recruitment & HR consultancy services from " appraisals, compensation plans, tests & evaluation, HR Consultations, Career Advising and Coaching, CV writing…etc. "

August 2015 till Nov2016 : HR Consultant / Career advisor in "RE/MAX Everest"

Job description :

1. Maintains the work structure by updating job requirements and job descriptions for all positions.

2. Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.

3. Prepares employees for assignments by establishing and conducting orientation and training programs.

4. Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

5. Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees

6. Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.

7. Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

8. Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

9. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

10. Completes human resource operational requirements by scheduling and assigning employees; following up on work results.

11. Maintains human resource staff by recruiting, selecting, orienting, and training employees.

12. Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

13. Contributes to team effort by accomplishing related results as needed.

Dec 2014 to now : HR freelancer in Orange square for men fashion

Job description:

1. Recruitment of staff as needed (70 % of the business ) – posting the description, screening CVs, filtering, conducting phone interviews & 1st face to face interviews .

2. Scheduling 2nd interviews with the owner

3. Acting as a consultant in structuring the company, upgrading or degrading salaries & commissions, promoting or downgrading the sales members, monthly quarterly & annual evaluation .

4. Carries out organization assessments, makes recommendations for change, helps design new structures and jobs, and works to redesign management processes to meet quality standards. Assess employees 'needs by conducting organizational psychology surveys to find out what motivates and engages employees.

Jan 2014 to Dec 2014 : HR Specialist in HPE " Hewlett Packard" enterprise :

Job description:

1. Responsible for documents, filing, contracts, & all paper work for Cairo employees

2. Assisting in conducting interviews for the non-engineers candidates

3. Doing administrative tasks " shipping POs, receiving shipments, arranging meetings & conferences "

4. Reporting to HR consultant, & receiving from her a monthly to do plan

July 2013 to Jan 2014 : Recruiter in Teleperformance

Job description :

1- Placing job posts and ads on the company's website and other platforms .

2- screening and filtering received CVs.

3- Filing candidates " accepted - rejected - shortlisted - waiting ", & tracking each candidate statue " applied - matched - approved - accepted - hired "

4- Making phone interviews .

5- Assisting recruitment manager in first interviews .

July 2012 to July 2013 : Customer service representative in Teleperformance" Expedia.ca account"

Job description:

1. Receiving calls & inquiries of customers & responding to them with the necessary action

2. Booking, changing & cancelling reservations ( flights, hotels, cars, & packages )

3. Using Sabre system " very advanced ticketing system ", in issuing, changing or cancelling the flight tickets .. or adding special requests like wheelchairs or meels, etc "

4. Handling problems by giving compensations & vouchers..

5. Assisting new representative by acting as a floor supervisor for 2 weeks

Courses and Certifications

* HR Cerificate from AUC(American University in Egypt) in March 2014

Foundation:

* Organization Behavior

* Recruitment and Selection

* Compensation and Benefits

* Employee Relations

Career:

* Talent Management

* Performance Management

* Strategic Human Ressources

* Business Administration and Management from AUC(American Unniversity in Egypt) in March 2015

* Interpersonnel Skills

* Leadership

* Financial Management and Control

* Principles of Marketing

* Decision Making and Problem Solving

* Project Management

* Strategic Management

* Certified Professional Secretary from American Chamber of commerce (Amcham) in 2013

Part 1: Office Systems and Technology

Part 2: Office Administration

Part 3: Management`

* Human Centered (Online at IDEO) in 2015

* Leadership at Redrock in May 2015

* Emotional Intelligence at American Chamber of commerce (Amcham) in 2013

* Communication Skills at Top Business in 2015

* Report Writing Courses at American Chamber of Commerce (Amcham) in 2012

* Executive Secretary Courses at American Chamber of Commerce (Amcham) in 2013

* General English at American University in Egypt (AUC) in 2015

* Computer Skills:

Microsoft Office Outlook 2007 Basic & Advanced Level

Microsoft Office Windows Vista Internal Level

Microsoft Office Power Point Basic & advanced Level

Microsoft Office Excel Level Basic & advanced Level

Microsoft Office Word Basic & Advanced Level

Languages

Reading Writing speaking

Arabic Mother tongue Mother tongue Mother tongue

French fair fair fair

English Fluent Fluent Fluent

Turkish Good Good Good

Other Skills and Abilities

* Negotiation skills, excellent Presentation skills.

* Good judgment.

* Ability to handle multi-tasking and work under pressure.

* Ability to take responsibility.

* Acts independently and takes initiative

* Good communication skills in all situations.

* Ability to use the internet effectively to locate information and conduct research.

* Dynamic personality, willingness to develop skills.

* Excellent business writing skills.

* Ability to work effectively as a team member.

* Excellent computer skills with extensive experience in all Microsoft Office applications .

* Excellent verbal and written communication skills in English and Arabic

* Highly organized

* Can implement business development programs

Hobbies:

* Sports: Swimming, Aikido, Gym

* Hobbies: Reading, Music, Travel.

*References & Supporting Documents are available upon request*

Contact this candidate