Service Manager
Resume:
Curriculum Vitae
Lindiwe Shirley Motsoeneng
ID: 910**********
adjfcv@r.postjobfree.com
Objective An ambitious, self-motivated and versatile individual with more than 8 years of working experience, seeking a position to boost my analytical and professional skills within a vibrant and dynamic team.
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Skills
Business and Interpersonal Skills:
Empathy
Work Ethic
Initiative
Patience
Positivity
Adaptability and Flexibility
Presentation skills
Problem Solving
Commitment to continuous learning
Team Player
Communication
Extensive knowledge of computer software like Microsoft Office (word, excel, power point)
Education Sacred Heart Secondary School Completed: 2008
Experience
Company Statistics SA
Position Field-work Coordinator
Duties
Deliver on contracted performance objectives according to set procedures and agreed ensure resources are provided to field workers and supervisors managing field work and supervisors ensure all census work is done on time compiling reports for daily production payroll for field workers and supervisors
Duration August 2011- November 2011
Company Blake and Associates
Position Debt collector
Duties Collect money that is owed by the debtors, to arrange for
Debtors to pay all their debt, to make sure that we collect the debt in the quality manner
Duration May 2012 – September 2013
Reason for leaving Better Prospects
Company Edcon
Position Debt collector
Duties Collect money that is owed by the debtors, to arrange for debtors to pay all their debt, to make sure that we collect the debt in the quality manner
Duration: January 2014- January 2016
Reason for leaving: Better Prospects
Company South African Revenue Service (SARS)
Position Tax administrator (Debt Management)
Duties PAYE, INCOME TAX, VAT, PROVISIONAL INCOME TAX Debt
Collection, Allocation of funds, tax statement creation, issuing of Letter Final
Demands and Third Party Appointment administration,
Liaising with defaulting taxpayers via SMS
E-mail, Letters, Telephone,
Interviews with taxpayers,
Ensuring the achievement of set collections and case finalization target,
Duration January 2016- March 2016
Reason for leaving: End of contract
Company South African Revenue Service (SARS)
Position Call center agent (Customer Service)
Duties
Deliver on contracted performance objectives according to set procedures and agreed service level agreements Communication of transactional outputs and queries in area of work.
Provisional Tax Consultant, E-filing administration – Return completion and submission on E-filing, Password resets, Navigation and submission through E-filing
Responds appropriately to customers’ requests. Takes personal responsibility for following through and providing accurate answers to customers expressed needs (e.g. inquiries, requests, and complaints) within the organisation's policies and procedures
Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests concerning all taxes.
Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
Duration June 2016 – August 2016
Reason for leaving End of Contract
Company South African Revenue Service (SARS)
Position Call center agent (Customer Service)
Duties
Deliver on contracted performance objectives according to set procedures and agreed service level agreements Communication of transactional outputs and queries in area of work.
Provisional Tax Consultant, E-filing administration – Return completion and submission on E-filing, Password resets, Navigation and submission through E-filing
Responds appropriately to customers’ requests. Takes personal responsibility for following through and providing accurate answers to customers expressed needs (e.g. inquiries, requests, and complaints) within the organisation's policies and procedures
Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests concerning all taxes.
Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
Duration June 2017- August 2017
Reason for leaving End of Contract
Company South African Revenue Service (SARS)
Position Tax administrator (Debt Management)
Duties PAYE, INCOME TAX, VAT, PROVISIONAL INCOME TAX Debt Collection, Allocation of funds, tax statement creation, issuing of Letter Final
Demands and Third Party Appointment administration,
Liaising with defaulting taxpayers via SMS
E-mail, Letters, Telephone,
Interviews with taxpayers,
Ensuring the achievement of set collections and case finalization target,
Duration October 2017- March 2018
Reason for leaving: End of contract
Company South African Revenue Service (SARS)
Position Call center agent (Customer Service)
Duties
Deliver on contracted performance objectives according to set procedures and agreed service level agreements Communication of transactional outputs and queries in area of work.
Provisional Tax Consultant, E-filing administration – Return completion and submission on E-filing, Password resets, Navigation and submission through E-filing
Responds appropriately to customers’ requests. Takes personal responsibility for following through and providing accurate answers to customers expressed needs (e.g. inquiries, requests, and complaints) within the organisation's policies and procedures
Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests concerning all taxes.
Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
Duration July 2018 – October 2018
Reason for leaving End of Contract
Company South African Revenue Service (SARS)
Position Call center agent (Customer Service)
Duties
Deliver on contracted performance objectives according to set procedures and agreed service level agreements Communication of transactional outputs and queries in area of work.
Provisional Tax Consultant, E-filing administration – Return completion and submission on E-filing, Password resets, Navigation and submission through E-filing
Responds appropriately to customers’ requests. Takes personal responsibility for following through and providing accurate answers to customers expressed needs (e.g. inquiries, requests, and complaints) within the organisation's policies and procedures
Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests concerning all taxes.
Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
Duration July 2019 – December 2019
Reason for leaving End of Contract
Company South African Revenue Service (SARS)
Position Call center agent (Customer Service)
Duties
Deliver on contracted performance objectives according to set procedures and agreed service level agreements Communication of transactional outputs and queries in area of work.
Provisional Tax Consultant, E-filing administration – Return completion and submission on E-filing, Password resets, Navigation and submission through E-filing
Responds appropriately to customers’ requests. Takes personal responsibility for following through and providing accurate answers to customers expressed needs (e.g. inquiries, requests, and complaints) within the organisation's policies and procedures
Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests concerning all taxes.
Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
References
Company South African Revenue Service
Contact Person Patrick Ngcobo
Position Ops Manager
Contact Number 084******* / 010*******
Company Statistic SA
Contact Person Nondumiso Thango
Position District Coordinator
Contact Number 083******* / 010*******
Company: South African Revenue Service (SARS)
Contact Person: Mr S Mkhwanazi
Position Manager
Contact Number: 079******* / 010*******
Company Blake & Associated
Contact Person Sage Peters
Position Manager
Contact Number 031******* / 031*******
Company Edcon
Contact Person Kasendree Governder
Position Team manager
Contact Number 031******* / 031*******
Contact this candidate