Technology professional with experience translating technical

requirements into compelling business solutions. Helping organizations leverage next-generation business applications to provide stakeholders unique experiences. Current focus on ZOHO CRM and Microsoft's Dynamics 365 suite of applications. Previous work experience includes Oracle's ERP Cloud applications as well as SolarWinds network and systems management tools.

Work History

2017-06 -

Current

Business Systems Consultant

Mentor Business Solutions, Round Rock, TX

• Authorized ZOHO CRM (06/2017 to 02/2018) &

Microsoft Dynamics 365 service partner (05/2020).

• Self-started business to promote the adoption and consumption of ZOHO CRM, ManageEngine,

Microsoft Dynamics and Power Platform.

• Services include business advisory, product

demonstrations, proofs of concepts, architecture

oversight, product configuration, product training, solution enhancements, technical integration.

• Drafted integration plans to ease assimilation of products into customers' business infrastructure.

• Collaborated with CXOs to develop post-sale

technical processes for installation and technical support.

2019-10 -

2020-02

Dynamics 365 Specialist

Farm Credit Bank of Texas, Austin, TX

• Dynamics on-premises to Dynamics 365 Customer

Engagement migration.

• Duties: subject-matter expert, requirements

gathering, product configuration, participated in

architecture design sessions, development of

delivery plan, product Integration and solution

enhancements.

Contact

Address

Round Rock, Texas, 78665

Phone

936-***-****

E-mail

adjfcn@r.postjobfree.com

WWW

https://www.mibzit.com

Skills

Dynamics 365

ZOHO CRM

Power BI

PowerApps

Business development

Coaching

Customer Service

Project Delivery

ERP

JD Edwards

Migration

Enterprise

Oracle

PeopleSoft

Presentations

Daniel M. Wilkenfeld

Business Systems Specialist

2018-02 -

2019-07

Solutions Specialist

Dynamics 365, Microsoft Corporation, Irving, TX

• Dynamics 365, PowerApps (Enterprise Sales) Retail, Legal, Manufacturing, Transportation Focus on

adoption and consumption of Dynamics 365 Sales,

Customer Service, Marketing, Field Service, HCM,

Operations and Finance.

• Managed relationships with customers at all levels of organizations using outcomes-based approach.

• Duties: sales presentations, product demonstrations, proofs of concepts and worked with channel

partners at different stages of technical

implementation process.

2015-07 -

2017-04

ERP Applications Specialist

Oracle Corporation, Austin, TX

• PeopleSoft, JD Edwards, EBS, Hyperion, Oracle

Cloud ERP Enterprise ERP Team - Diversified Industries

(Oil & Gas, Transportation, Telecoms) Focus on

adoption and consumption of next generation ERP

cloud solutions.

• Managed relationships with corporate customers at all levels of organizations using outcomes-based

approach.

• Duties: sales presentations, product demonstrations, proofs of concepts, participated in architecture

design sessions, consulted with channel partners at various stages of technical implementation services. 2013-06 -

2015-07

Sales Manager

Ihiji Inc., Austin, TX

• Delivered engaging sales presentations to new

clients, explaining technical information in simplified language to promote features and increase client

base at IoT cloud solution startup.

• Managed sales department for UT based startup

company from seed-stage startup to Series-A

funding.

• Duties: business development, product

demonstrations, Go-to-Market strategies, sales

presentations, coaching new sales reps,

Project Management

Requirements gathering

Researching

Retail

Sales

Support Response

Coordination

Customer Relationship

Management (CRM)

Proof of Concept (PoC)

Demonstration

Product Evangelism

Languages

Spanish

Portuguese

participated in industry tradeshows in the US and

abroad.

• Developed innovative marketing campaigns to

increase engagement with target demographic

and drive brand exposure.

2012-03 -

2013-03

Channel Manager

SolarWinds, Austin, TX

• Focus on relationships with local service partners and software distributors in Brazil and Peru.

• Duties: business development, product

demonstrations, Go-to-Market strategies, sales

presentations, coaching new sales reps,

participated in industry tradeshows in the US and

abroad.

2010-07 -

2012-03

Account Manager

AT&T, Austin, TX

• Southwest region (TX, OK, LA, KA, AR) Engaged

mobility install-base customers while identifying

opportunities to upsell and cross- sell.

2006-02 -

2010-04

Account Executive

Time Warner Cable, Austin, TX

• Prospected using working knowledge of broadband

cable products and services to identify opportunities to upsell and cross-sell.

Education

2020-10 -

Current

Post-Graduate: Machine Learning

University of Texas, Austin TX – Red McCombs School Of Business - Austin, TX

Machine Learning and AI (Business Applications)

2020-09 -

2020-11

Project Management Program: Information Technology Project Management

University of Texas, Austin TX – CPE - Austin, TX

2002-01 -

2006-05

Bachelor of Arts: Business Administration And

Management

Texas State University - San Marcos, TX

.

Contact this candidate