Social Worker or Case Manager
Resume:
Rachel Carey
Haleyville, AL *****
**********@*****.***
Social Work & Office Management
Possesses strong communication, interpersonal and organizational skills
Effectively works with diverse populations, resolving issues and developing creative solutions
Effectively communicates with individuals on all levels of management, and internal/external customers
Investigates and analyzes all possible avenues to initiate policies and procedures to maximize productivity and profitability for the agency
Works well independently or as an experienced team player – offering innovative and practical suggestions
Trained with State of Alabama case management and QDDP/QIDP training classes
Career Experience at a Glance
15 + years office management, clerical, bookkeeping, data entry, title clerk, filing alphabetically, and filing numerically,
6 years managerial, leadership, training, team leader, self-motivated
10 years furniture plant worker including trainer and machine operator
3 1/2 years working in different social work agencies (some as an intern and/or volunteer)
3 years medical office work
Work Experience
Group Facilitator- Family Counseling Services Tuscaloosa, AL September 2020-Present-- Co- facilitated a transitional group to assist with issues for newly divorced person. Taught group attendees to work together for the good of the children. Reiterated the importance to attendee to try to make everything work smoothly for the child’s sake. Recommended self help books and advocated for the child’s mental health services as needed.
Qualified Developmentally Disabled Professional QDDP-Holly’s Homes Russellville, AL November 2019-August 2020. State certified QDDP. Supervised and ran 3 group homes Screened residents for group home. Assisted nurse in checking in medications MAC, CPR, and CPI certified. Created monthly reports for case manager, QIDP of ARC and Region 1 Mental Health of Alabama to make sure that all were informed of ongoing behaviors, staffing issues, the need for more staff etc. Went to all psych appointments and gave input to the psychiatrist about any behavioral or medication issues that arise. Work with case manager, support coordinator, and QIDP for day hab to develop individual training for each resident yearly. Host yearly meeting to develop and input training for Medicaid Waiver program. Monthly, quarterly, and yearly adjust training for individual personalities.
Program Coordinator-NWAMHC Double Springs, AL May 2019-November 2019 Supervised and ran group home for 14 residents. Screened clients for group home. Made the schedule for staff. Gave out scheduled and PRN medications. Assured all were fed clothed and went to day treatment. Assisted with any mental health issues. Wrote treatment plans. Received case management training from state certified schooling. Assured that the wellbeing of each resident was taken into consideration. Assured residents rights were not being violated. MAC. CPR, and CPI certified. Co hired nurse and staff for the group home. Made sure all basic living skill training was being done and documented. Did Bi Monthly progress reports for each resident. Scan in any paperwork need for residential files. Did daily progress reports when residents needed to talk Assured transportation to day treatment, psych appointments, and doctor’s appointments. Made sure that all documentation was Medicaid and Medicare compliant. Gave input as needed to the psychiatrist about med changes and behavioral issues that may need to be attended to.
Technical Support - Sitel Hamilton, AL November 2014-June 2016 Assisted customers with cable, internet and phone issues. If solution was not met repair appointment was made
Internship - Franklin County Department of Human Resources Russellville, AL January 2014-May 2014 Worked as an intern in the Child Support Enforcement Unit of DHR for the Spring Semester. Gained knowledge of DHR Policies & Procedures, Study extensively the Policy & Procedures Manual., learned the services & programs of the agency, work on various projects with other DHR depts., learned safeguards for protecting federal tax review, straightened and audit files for compliance information with Federal Tax Information (FTI), Shadowed DHR Social workers and assist with client interviews as needed.
Merchandiser - Mosaic Sales Solutions Haleyville, AL October 2013-March 2014 part time vendor. I put up sales signs for all video games, video game merchandise, cell phones, cell phone merchandise, gift cards, gift card displays, etc.
Volunteer - Title I School Program Florence, AL August 2013-December 2013 Assisted Sonja Croone the Title 1 Social Worker for the Florence City Schools with her parent meetings and assisted with childcare during some of the parent meetings.
Volunteer - Community Action Agency Florence, AL January 2013-May 2013 went to homes of the elderly clients receiving Meals on Wheels services to verify and complete forms for the Community Action Agency of Florence.
Volunteer - Hope Program Florence, AL August 2012-December 2012 Volunteered for the Hope Program with Mary Dobbins of Florence City Schools. We practiced our service learning by helping the children and their parents who were homeless to get back on their feet.
Cell Phone Technician - Sitel Winfield, AL March 2009-March 2010 I helped customers to repair minor cell phone issues over the phone. If the phone needed more technical support, then I would send out a repair package for the customer to send it to the warehouse to be fixed or replaced.
Registration Clerk - Lakeland Community Hospital Haleyville, AL April 2008-March 2009 Registered patients—checked insurance for eligibility—answered multi line phone system for entire hospital—received copay and coinsurance payments—responsible for cash drawer and deposits for my shift
Customer Service Rep - Sitel Hamilton, AL October 2007-April 2008 Instructed customers on cable, phone and internet minor adjustments—if unsuccessful set-up cable repair appointments—received phone payments
Assembler - Harden Manufacturing Haleyville, AL November 2006-April 2007 Assembled furniture on production line—-mostly I worked in the damaged goods department and if I worked on the line I hung glass doors.
Verifier - Cancer Fund Of America Dearborn, MI April 2005-January 2006 Verified information for donations to the Cancer Fund
Customer Service, Bookkeeper - Insurance Auto Auctions Romulus, MI March 2001-March 2005 My duties included taking order over the phone, title applications, bookkeeping, cashier, bill paying, payroll, obtaining lien releases from finance companies and banks. I performed lots of computer work and paperwork. I performed money handling (large sums of money) on a daily basis.
Office Manager – Mountaineer Homes, Spruce Pine, AL February 1996 - March 1997 Bookkeeping for 3 Sales Lots, Performed Closings on Sales. I managed owner’s trailer park. I had to dispatch maintenance man to sales lot and trailer park. Paid bills and performed banking for all four businesses. I also performed evictions when needed at trailer park.
Education
Associate's Degree, Business Administration and Management, General Northwest Alabama State Junior College Phil Campbell, AL September 1986-May 1988
Bachelor's Degree, Social Work University of North Alabama Florence, AL, AL May 2012-May 2014
Certified thru State of Alabama case management class
Certified thru State of Alabama QDDP/QIDP online class.
Contact this candidate