ICT Director, Software engineer

Telecommunications Information Technology Director

IT Management ~ Project Management ~ Software Engineering

Team Leadership

Infrastructure Planning

Budgeting & Forecasting

Vendor Management

Digitalization

Cloud Technology

Technology Architecture

Systems Implementation

Application Testing

Business Support Systems

Value Added Services

Operations Management

Start-Ups

Forward-thinking technologist with over 20 years of success strengthening the performance of mission-critical IT, mobile telco, Digitalization, cloud, security and payment solutions networks.

Business partner delivering all marketing offers and digital services ready for sales with a very fast Time-To-Market and high quality.

An expert technology analyst and business planner that has consistently safeguarded business reputations by ensuring the uptime of internal infrastructure.

A proven track that has managed complex technology deployments critical to the success of three GSM startup operators.

Driven by mentoring technology departments in how to strengthen system performance while maximizing internal financial and equipment resources.

Provides additional international business value by speaking six languages: English, French, Arabic, Portuguese, Spanish and beginner Chinese

AUB, Executive M.B.A. Expected completion: 2021

LAU, Bachelor in Science, Computer Science, 1997

Professional Experience

WATANIYA TELECOM ALGERIE Algiers, Algeria Jul 2004-Oct 2019

Information Systems Operational Director (2008 – Oct 2019)

Entrusted by executive management to lead the modernization of the entire infrastructure supporting Digitalization, Analytics BI (Data Lake), Business Support Systems, New Business, VAS and IT business units.

Digitalization: Supporting the business on e-commerce digital sales readiness, digital contracts implementation, digital services delivery and many market place apps.

Cloud Technology: Analyzed the entire corporate infrastructure to develop a strategic plan to upgrade the previous bare metal framework into a 95% hosted solution architecture. Also directed the deployment of a new telecom operator SaaS and IaaS cloud marketplace.

Mobility: Oversaw the planning and launch of new converged billing & charging in one, security and payment solutions that significantly enhanced customer confidence in the ease of use, the business time to market and integrity of the company’s telecom services.

Business Continuity: Proactively researched and implemented a centralized high availability and site resilience backup/restore solution and a complete cross-sites cloud active/active infrastructure to protect the uptime of mission-critical telecom and IT systems.

Business Support Systems: Planning, overseeing and assuring the continuity of the complete application transversal systems to guarantee the business operations from ERP, POS, CRM, Loyalty, BI BigData, Middle Ware, CVM customer Value management for adapted client profiling campaigns and RTDM Real Time campaign decisions, etc…

PBM Senior Manager (2007 – 2008)

Led the installation of a complete VAS, payment, Business support systems and Disaster recovery infrastructure, support of Prepaid, Billing & Mediation departments, in coordination with multi-international vendors like Opencode, Digital Route and eServGlobal.

Deployment Environment Management: Ensured the organization leveraged the appropriate technical development environments to achieve proper USSD access and provide the best online roaming services.

Systems Uptime: Proactively researched and implemented a cross-site cloud active/passive infrastructure to securely manage payment/recharge processes while ensuring the flawless uptime of revenue collection systems.

Implementation Management: Directed the on-time and on-budget deployment of the top billing mediation collection platform to support company profitability.

Prepaid Senior Manager (2004 – 2007)

Managed the deployment of Siemens PBX over Mobile, an eServGlobal recharge solution and a Siemens IN platform as part of the mandate to oversee the technology infrastructure for telecom Prepaid services.

Requirements Management: Achieved the expected goal of a Siemens IN platform implementation by managing the design, technical specification and deployment of the entire system.

Competitive Intelligence: Led the implementation of an advanced virtual mobile PABX solution to strengthen the company’s enterprise customer market share.

Resource Management: Excelled building and motivating the prepaid team from the ground up ensuring employees remained engaged in achieving product delivery goals with optimal system uptime. This department is considered as the best Exemplar department in the company.

SYRIATEL TELECOM INC. Damascus, Syria 2002-2004

Senior BSS Engineer

Supervised and mentored mediation and provisioning teams in how to effectively monitor and manage network interfaces and technologies.

Systems Integration: Ensured flawless communication and operation between Siemens switches, IN platforms and Ericsson switches throughout the entire network.

CELIA-MOTOPHONE LTD Lagos, Nigeria 1999-2000

Senior BSS/Software Engineer

Fortified the performance of the GSM network by designing, developing and testing the functionality of the Mediation system and rating system.

Profitability Improvement: Saved the company millions of dollars in CapEx and OpEx by eliminating the need to hire an external supplier to manage the implementation of mediation and rating systems.

TECHNOSOFT INC. Cincinnati, OH 1997-1999

Senior BSS Engineer

Mastered the usage of C++and Java programming languages to create CAD applications that automated engineering processes for automotive, aerospace and other industrial manufacturing settings.

Engineering & Development: Collaborated on a large-scale project to reduce engineering cycle time and response times for customer change requests through the development of an automated engineering to-order system.

Technology Analysis: Improved company understanding on the performance of automotive climate control systems by creating a mechanism to evaluating technology design and performance.

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