Cybreena D Caswell

** ***** **

Scottsburg, IN

Phone #:502-***-****

Email: adjfat@r.postjobfree.com

Qualifications:

Customer Service

Dependable

Knowledge of Quick Books

Microsoft Word

Excel

PowerPoint

Answering Phones

Emailing

Copy Machines & Fax

Processing Credit Cards

Behavior Therapist

Cash handling

Experience:

Walgreens

October 2020- Current

Customer service advocate

Cashier

Greet customers entering and exiting the store

Assist customers when needed

Cash handling

Stock shelves

Count inventory daily

Assist customers with photo needs

Thorntons

May 2020- October 2020

Cashier

Cash handling

Great customer service skills

Hopebridge

June 2019- May 2020

Registered Behavior Therapist

Ensuring Client Care

Following behavioral skills acquisitions and behavior reduction protocols

Reporting to families and caregivers

Maintaining client confidentiality

Palmer Roofing and Sheet Metal

December 2017- May 2019

Office Assistant

Answer phone calls

Record payroll

Input new hire information

Data Entry

Accounts receivable/payable duties

Filing paperwork daily

Emailing and scheduling for meetings

Computershare

10/16/2017-12/12/17

Transfer Agent for stocks/shares

Manage shareholders accounts

Sell shares when applicable

Inform shareholder of recent company activity

Advise shareholders of any SEC regulations

Prevent identity theft/fraud

Keep them assured that their stock/shares are safe

5/2016-8/2017 AIG

Jeffersonville, IN

Customer Service Rep.

Answer inbound phone calls for Whirlpool customer service

Schedule appointments for repairs that need to be made on products

Take compliments and complaints.

Work with Microsoft Outlook, PowerPoint, Excel, Word, ect.

3/2015-2/2016

Accent Marketing

Jeffersonville, IN

Customer Service Rep.

Answered inbound calls for Bridgestone’s customer service

Received compliments and complaints

Worked with Microsoft Word, PowerPoint, Excel, Outlook, ect.

2/2014-09/2014

TSI Trucking, LLC

Jeffersonville, IN

Billing / Accounts Payable

Data Entry

Work in Excel, Word, Quickbooks, Dr. Dispatch, Powerpoint

Answered multi line phones

Sent checks out to vendors weekly

Responsible for accounts payable

Helped with customer complaints and tried to help customer to be as happy and satisfied as possible

Called on accounts that were past due

I was responsible to complete claims

Kept work area neat and organized at all times

05/2012 – 08/22/2013

McKinley Cleaners

Sellersburg, IN

Customer Service

Helped with customer complaints and tried to help customer to be as happy and satisfied as possible

Answered phones

Received customers clothing orders and returned clothing when dry cleaning was completed

Received payments in the form of, cash, credit, debit, ect.

Kept my work area clean and neat

Greeted everyone with a friendly smile

10/2012–01/2013

Rural King

Jeffersonville, IN

Customer Service

Helped with customer complaints and tried to help customer to be as happy and satisfied as possible

Answered phones

Kept my work area clean and neat

Greeted everyone with a friendly smile

Stocked shelves when in need

Ran the cash register

Cleaned the restrooms and store when needed

11/2011 - 12/2011

Manitowoc Inc

Sellersburg, IN

Factory Work

Assembled fountain dispensers

Swept my work area and kept clean

Water tested the machines and wired the dispensers

Assembled valves

Cleaned machines

Education:

2007-2011

Silver Creek High School

Sellersburg, IN

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