Manager Service

Gregory J. Kaye

Home: 224-***-****

Email: ******@*****.***

Qualifications

Extensive experience in customer service and manufacturing including receiving, shipping, assembly, rework, and supervising service teams.

Experience

Serac Inc

Service Manager 2019- 2020

Responsible for the execution of service goals, including financial commitments and equipment performance

Lead a team of 15 Field Service Technicians, scheduling, training and developing skill sets.

Work with Engineering on machine upgrades and repairs.

Initiated change to technician’s schedule resulting in savings of $1500 per technician per week.

Coordinated Apprenticeship program to train new candidates with limited experience.

Destaco 2017-2019

After Market Services Supervisor

Directed customer service and field service teams to meet customer requirements for spare parts, field service and in-house service requests. Created and distributed monthly AMS metrics. Directed warranty review of field returns. Created 8D reports with multifunctional team.

Increased AMS sales by 11% in fiscal year 2018.

Cross trained team to increase efficiency and skill level of team.

Reviewed RMA process and made changes to increase throughput of repaired units.

Identified and recommended changes to current staffing levels to allow for future growth of the AMS department.

Plexus Electronic Assembly 2000-2017

Program Manager

Lead multi-departmental customer service, logistics, and supply chain team. Assured all delivery and performance objectives of the customer were met.

Reviewed and executed daily production and shipment schedules.

Lead startup for new medical customer.

Facilitated weekly customer and internal reviews.

Implemented new ERP system for logistics, part planning, invoicing, data collection.

After Market Service Supervisor/Planner

Supervised 35 employees providing reverse logistic services to over twenty medical, telecommunications, and industrial manufacturing customers.

Lead team to issue return merchandise authorization (RMA) numbers to all customers.

Shipped medical customer loaner units within 24 hours of RMA number being issued.

Achieved 100% on time delivery 30 months running for telecommunications customer.

Coordinated all aspects of extensive rework upgrade projects.

Quality Engineer

Gathered and reported test data, created work instructions, implemented multiple SOP’s.

Education and Professional Development

BS Industrial Education and Technology, Western Illinois University

Kaizen facilitator, Lean Sigma Yellow Belt, and GMP certifications MRP and MRP II

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