PROFESSIONAL SUMMARY

A resourceful Technical Project Manager whose skill in streamlining operations and maintaining schedules ensures maximum customer satisfaction and business revenue. Direct experience managing development operations units and infrastructure teams for large, multi-vendor system integration projects in Financial Service, Healthcare, and human services bureaucracy organizations. Organized, detail-oriented and proactive with experience in Large Technology Implementations (ERP). Diverse experience includes Identity Access Management, Infrastructure and Security projects with Agile, Waterfall, and Iterative Methodologies and Scrum Processes.

TECHNICAL EXPERIENCE

Programming Languages: HTML, Java, JavaScript, FrontPage, C+

Software/Databases: MS Word, Excel, Outlook, PowerPoint, Access and, GroupWise, Microsoft Office 2000, ‘97, Windows 2000, ’98., AWS, Flash, Documentum, MS Project,, Shell Scripting,

Applications/Tools: Sailpoint, CyberArk, Tovoli, Confluence, bitBucket, SharePoint, Rally Reports, CASB/DLP, Azure, Splunk, LDAP, Active Directory, ServiceNow

Others: Project Management Training IT Risk Management Security Crisis Response Infrastructure IT Governance & Compliance IVR Business Continuity Process Improvement Security Leadership Vendor Management Budget

PROFESSIONAL EXPERIENCE

DXC Technology / HP, (Remote), New Orleans, LA Aug 2019 – Present

Project Manager

• Led infrastructure and application teams in enterprise wide integration for Quorum Health Care

• Define project scope and project plan, including the budget and the schedule to include multi-vendor agile sdlc.

• Led team as SailPoint SME to establish pass-through authentication, logging into IdentityIQ to Active Directory.

• Drafted incident response and crisis management workflows.

• Worked with business leaders and AD team to determine user roles and responsibilities to complete a user matrix to implement SailPoint.

• Worked with SailPoint (vendor) and performed as SailPoint Train - the -Trainer.

• Manage project team activities to deliver on agreed targets and budget.

• Manage and control Cost/Time & Scope, Budget, Risk and Change.

• Manage expectations & client relationships.

• Ensure projects are effectively resourced.

• Deliver projects according to the quality standards agreed at by DXC and client.

• Monitor & report project progress, commercials and status into Programme/Portfolio Manager and stakeholders.

• Communicate and coordinate project activities within the project team and ensure that priorities are developed and known.

• Ensure that project milestones and targets are clearly understood within and outside the project such that the appropriate parties can marshal resources and activities to align with project delivery.

• Collaborate with Security Information Officer to develop Service Desk processes and procedures.

ADP, Alpharetta, GA Oct 2018 – Sep 2019

IT Project Manager

• Worked with business leads and AD infrastructure team to setup identity profiles with employee data from Azure AD such as emails and entitlements.

• Led teams to provide pre-built ABAP code to copy into the ECP system for integration with SAP EPO.

• Used these profiles to create, manage, remove, access to company resources.

• Led effort for SailPoint to import Azure AD data.

• Manage security incidents through completion by hosting action planning calls in response to critical incidents, tracking the updates and communicating with leadership on the issues and resolution.

• Leading teams by creating, documenting, monitoring, and auditing (SOX, and IT) security, risk and privacy for the business using risk- based decision making.

• Collaborating with Deloitte and Internal Audit teams to provide on time and quality deliverables.

• Drafted and refined documentation and processes for KC security controls to include job scheduling, user and privileged level database and application access, disaster recovery and business continuity, user recertification, terminations, and change management.

• Familiar with Confluence and Bitbucket code repositories and help devops and scrum teams with audit requirements around change management and separation of duties.

• Worked with scrum development in three-week sprint cycles for efficient and reliable release.

• Creating business processes for provisioning and deprovisioning users.

• Institute and manage a system that runs periodic reviews of accounts, user roles and access.

• Verifying the appropriateness of roles and access to multiple systems.

• Draft mitigation plans and safeguards leveraging GSO compliance standards ISO/IEC 27001.

• Establish and refine monitoring and review processes.

• Manage audit prep by compiling documentation and communicating with Sr.

• IT Leadership, Internal Audit team, vendors and business partners.

KAISER PERMANENTE, Atlanta, GA Oct 2017–Jul 2018

IT Project Manager – PMO

• Manages large-scale projects from planning to completion.

• Maintained budget to include, variance reports, cost and resource allocation and reporting.

• Proactively monitors project risks by identifying risks and trigger events.

• Provides insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for project delivery.

• Ensures adherence to established processes and policies (SDLC including domain standards, Kaiser standards).

• Develops, analyzes, and manages moderately complex project plans which include schedule, and resource forecast.

• Manages and monitors project financials for large projects.

• Monitors overall project performance (e.g., on time, on budget, within scope and with quality) against plan and makes adjustments as needed.

• Manages project activities related to change management, phase gate reviews, training plans, etc.

• Drives allocation of resources, establishes schedules, and task assignments to ensure proper project management practices are in place.

• Requests and manages internal and/ or external resources based on the alignment of team member skills and project demands.

• Presents and promotes project vision and objectives with project team.

• Delivers individual performance feedback to team members.

• Proactively monitors project risks by identifying risks and trigger events.

• Monitors the compliance of project plans by ensuring team members follow policies and procedures.

• Ensures the alignment, buy-in, and coordination of diverse project stakeholders by building rapport with internal customers, third party vendors, and senior management.

STATE OF GEORGIA DEPARTMENT OF TRANSPORTATION, Atlanta, GA Oct 2016 – Jul 2017

Sr. IT Project Manager

• Served as PM on security and infrastructure projects with a primary focus from an enterprise-wide perspective managing IT and the Business Units from Project Kick-Off to Close Out.

• Led the team effort to rebuild the interstate 85 infrastructure following the fire causing its collapse.

• Managed the implementation of security processes and controls following NIST standards to establish the IVR system.

• Managed vendors (SAP, Convergint and Honeywell) through the project lifecycle on the software integration and hardware installation for Secure Desk and Indala and MultiClass security card readers for agency wide security initiative.

• Lead key downstream (EPM) components of the project.

• Provided project documentation to include user stories, test scripts, epic briefs, and training manuals.

• Compiled financial data for the State of GA and integrating it with SAP and GIS applications as an enterprise solution.

• Used requirements to drive the design and review of test cases, process change requests, and manage the project’s scope, acceptance, installation and deployment.

• Independently drove the activities of the project, developed a schedule for project milestones, maintained project scope, set task deadlines, monitored staff progress, scheduled and conducted meetings as required.

• Strong knowledge of a range of computing platforms and operating systems, tools, virtual technologies and associated hardware (i.e., Microsoft, Unix, Linux, AD, VMWare, Citrix XenApp).

• Managed the business case, planning, change management, and monitoring of project deliverables.

• Worked with the Analysts to elicit requirements from the business and work with IT team to translate to technical diagrams and simplified user’s stories, story boards, etc.

• Provided continues process improvement and instruction to project team and stakeholders.

• Managed vendor’s tasks and communication to produce quality and on time deliverables.

• Facilitated daily Scrum Meetings.

• Developed and communicated project status, to include MS PowerPoint presentations, Project Management Dashboard reports and weekly status reports.

• Proactively drove the resolution of outstanding issues and project variances.

STATE OF GEORGIA DEPARTMENT OF COMMUNITY HEALTH, Atlanta, GA May 2014–Jan 2016

IT Project Manager – Security Compliance & Audit / Infrastructure

• PM Lead and Resource Manager for the Security Compliance, Security Infrastructure, and PeachCare project tracks; maintained executive-level reporting, project schedule and tracked project tasks with PMC, DOORS, HP-PPM, MS Project and SharePoint 2007.

• Post Security audit, collaborated with vendor (Compliance Point) and Cyber Security Managers to document Security Groups, User Access and Roles, Identity Management; Proficient in Active Directory and eDirectory, CapGemini to mitigate HIGH and MEDIUM level findings.

• Managed team administering Windows network domain(s) – Domain Controllers, Active Directory, DHCP scopes, DNS, Group Policy Objects, and Certificates.

• As SailPoint Lead, wrote mitigations around active directory integration with SailPoint implementation.

• Drove the documentation effort for all security controls and processes working with agency CISOs and/or security focals.

• Responsible for the documentation and maintenance of the POA&M (Plan of Action and Milestones) to mitigate HIGH findings resulting for the third-party security audit.

• Managed the development of the System Security Plan (SSP) by working with vendors, business partners, IT resources and agency CISO’s and teams to compile necessary data for submission to CMS for Authority to Connect (ATC) to the Federal Data Hub.

• A federal requirement, the documented mitigation for the findings were imperative to maintain our ability to access funds.

• This effort was a success as HIGH findings dropped from 35% down to 8%.

• Reviewed and elaborated the RFP while performing contract administration.

• Facilitated project kickoff meetings, communicating individual roles and project expectations.

• Managed vendor (Deloitte) and state infrastructure teams to establish the Security Matrix, the Continuity and Disaster Recovery Plans to ensure solutions meet business goals.

• Initiated and led the Security Governance Council and Security Steering Committee meetings and initiatives to ensure system compliance based on NIST, HIPAA security procedures related to Protected Health Information (PHI), Personally Identifiable Information (PII) and financial information.

• Led the Security Governance Council and Security Steering Committee meetings and initiatives to ensure system compliance based on NIST and InfoSec.

• Demonstrated a solid understanding of Governance, Risk & Compliance as it relates to Identity Management.

• Led application support for identity management and security.

• Coordinated resources to manage system support tools to include McAfee, SPLUNK, SailPoint, AppScan, HP Fortify, etc.; led training effort for DCH users.

• Managed vendors to include: AT&T Whole and Retail, IBM, IVR (Help Desk), CapGemini, Remedy, Deloitte, Maximus and state SMEs (subject matter experts) and facilitated gathering of requirements for the new IVR system for IES.

• Facilitated meetings with SSA, IRS, CMS and state business owners/stakeholders to complete architectural review documentation to obtain approval for the IES (Integrated Eligibility System) to go-live.

• State liaison with the IRS, SSA and CMS for the IES project in regard to security requirements and compliance.

• Compiled and trained PMO on Contract Request procedures and other legal processes while working with state attorneys and agency legal teams to ensure compliance.

• Managed and provided project management consultation for the Security Compliance and Service Center aspects of the 300M+ budget project through the software development life cycle.

• Trained and mentored junior PM’s on PMO procedures and vendor expectations.

• Ensured and contributed to timely deliverables review and milestones and project updates for all security related items.

• Lead PM for the Medicaid Service Center business unit to include PeachCare, Planning for Healthy Babies and Maximus.

• Worked closely with project stakeholders, vendor, business analysts, and subject matter experts on the various system support teams.

• Helped DCH and DHS-OIT with planning, scope management, risk management, communications, change control, and performance measurement and tracking.

• Monitored project milestones and critical dates to identify potential delays of project schedule and identify ways to resolve schedule issues and reports to state management project status and pertinent issues.

• Demonstrated project schedule analytics; resource reports, resource contentions, progress reporting, schedule data mining, etc.

• Experience with PPM (Project Portfolio Management) and PM tools to include: MS Project, PMC, Doors, GEM, Rational, CapGemini and SharePoint.

BENCHMARK TECHNOLOGY GROUP Aug 2013–Apr 2014

Technical Analyst/Application Support

• Worked with the IT Director to coordinate all IT deployments and job scheduling with oversight for vendor and consultant management for 1400 bank branches that include inventory of over 60,000 pieces of equipment.

• Managed Help Desk during system installations.

• Coordinated internal IT Security projects ensuring that implementations are ready as required by client deadlines.

• Trained banking staff on software applications; provided application support, proven ability to resolve complex problems, quickly diagnosing and identifying issues and determining the proper resolutions.

• Worked with project team to accurately scope project and develop project statements of work.

• Utilized Microsoft Project to plan project initiatives, communicate goals and provide continual updates on progress.

• Analyzed, prepared and documented operational procedures and technical guidelines and provided user security training.

• Planned, developed and deployed change management initiatives for technical implementation including productivity software, systems, technical application and hardware release.

COMSQUARED SYSTEMS Sep 2010–May 2013

Technical Analyst/ Service Desk

• Led Active Remittance team through application support, software testing, implementations, and staff training.

• Took tier 3 trouble calls from customer’s regards technical and security issues to include user access and permissions; logged and resolved issues in Remedy ticketing system.

• Facilitated bridge calls with banking customers until resolution was met.

• Trained users and performed application support, configured software to meet customer expectations.

• Maintained Remedy ticketing and Active Directory database.

• Utilized strong analytical skills with attention to detail to resolve problems on the first call.

• Excellent documentation, organization, time management, and problem-solving skills.

• Ability to build consensus within a technical and the business community and to work through others in achieving desired results and objectives.

• Strong problem-solving skills; able to anticipate technical and project barriers and adjust approach based on research and experience.

• Demonstrated ability to customize communication strategy to a given client audience.

EDUCATION

Bachelors in progress – Concentration in Management Information Systems (130 credit hours)

Tulane University, New Orleans, LA

CERTIFICATIONS/ TRAINING

CISM (Certified Information Security Manager-IT) candidate

PMP Candidate (Project Management Professional) - PMI, GA Institute of Technology and GTA (GA Technology Authority)

Microsoft Certified Systems Engineer + Internet (MCSE+I) Training, University of New Orleans

ITIL Foundation Certification, Six Sigma Yellow Belt, FISERV.

Customer Service Certification for IT Professionals, Gwinnett Technical College

Additional Training

Information Security Responsibilities - ADP

ADP Security Management Service – Assigning User Security Roles - ADP

ADP Security Management Service for Security Masters and Security Admins- ADP

MAS Agility Training - ADP

Rally Reports and Insights – ADP

Jump Start Guide to security information and event management (SIEM) in AWS - AWS Marketplace

Agile Essentials, Value Stream – Kaiser Permanente

Harvard Manage Mentor: Project Management

PMP Candidate (Project Management Professional) - PMBOK, Ga Tech and GTA (GA Technology Authority)

Business Continuity - Understanding Professional Practice One: Program Initiation and Management, Disaster Recovery Institute

Web Service API’s, SOAP, Informatica Training – iTechUs

SPLUNK, Security+, CapGemini and IBM Tivoli – GTA (GA Technology Authority)

Introduction to Scrum for Project Managers- cPrime

ITIL Foundation v3 Certification, Six Sigma Yellow Belt- Fiserv

Customer Service Certification, Gwinnett Technical College

HTML, Java, JavaScript, FrontPage, C+, Flash, Documentum, MS Project, Delta University

Linux Professional Institute Certification (LPIC): Junior Level Administration- UNIX Shell Scripting Tools Administering UNIX Network Services

MEMBERSHIPS

Women in Technology

Technology Association of Georgia

Project Management Institute

WebGrrls

Girls Who Code

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