Resume

Ravinder Singh

+91-933*******

adjf8s@r.postjobfree.com

H.No. 592K/762 Subhani Khera, Telibagh,

Lucknow-226029

CAREER OBJECTIVE

To work in an organization giving me the right platform to work and learn with growth and I enhance my capabilities, and deliver to the best of my abilities jointly towards the growth of the team and organization, with all the energy I Possess.

PROFESSIONAL EXPERIENCE

1. Organization: Riya Holidays Pvt Ltd (Lucknow).

Job Title: Assistant Manager 08 Feb 2016 – Till Now. Job Description:

• Currently working with Riya Holidays as Assistant Manager .

• Tour Operating business, achieving target as per the time line.

• Look after sales and operation both.

• Distributing query to operation team and take follow-up.

• Do coordinating with supplier for hotel booking and return airport transfer, and sightseeing arrangement.

• Do coordinating with Airlines team for group blocking.

• Do coordinating with visa team for group visa on time.

• Do coordinating with insurance team for travel insurance for group departure.

• Arranging foreign exchange for group.

• Managing relationships and with clients.

• Maintaining relationship with existing clients to ensure dedicated and efficient services. .

• Resolution of customer complaints.

• Monitoring the full and final payment collection.

• Team Management.

• Tour escorting for group departure and MICE departure. 2. Organization: Kuoni Travel (India) Pvt. Ltd (Patna). Job Title: Branch In charge 02 March 2015 – 08 Feb 2016. Job Description:

• Worked with Kuoni Travel as Branch In charge .

• Tour Operating business, achieving branch target as per the time line.

• Managing relationships and with clients.

• Maintaining relationship with existing clients to ensure dedicated and efficient services. .

• To achieve the planned Net Revenue for branches.

• Resolution of customer complaints.

• Monitoring the full and final payment collection.

• Team Management.

3. Organization: Thomas Cook India Ltd. (Allahabad Location) Job Title: Branch Manager Foreign Exchange from 22 Oct 2013 – 04 July 2014. Job Description:

• Worked as Branch Manager with Thomas Cook.

• Managing cash (Indian & Foreign currency) 30 lakh per day.

• Maintaining relationship with existing clients to ensure dedicated and efficient services.

• Managing relationships and with corporate, FFMC, AD, RMC clients.

• Monitoring payments and reviewing credit terms of client on timely basis. 4. Organization: Thomas Cook India Ltd. (Lucknow Location). Job Title: Retail Manager Foreign Exchange for Lucknow, Kanpur, Varanasi, Allahabad, Branches from 01 April 2013 – 22 Oct 2013

Job Description:

• To achieve the planned Net Revenue for cluster/branches in concerned vertical.

• Ensure observance to implementation of laid down information guidelines by RBI.

• Effective risk, fund and security management.

• High level of service quality.

• Managing relationships and with corporate, FFMC, AD, RMC clients.

• Managing relationships with agents.

• Regular profitability review of all customers.

• Resolution of customer complaints.

• Team Management.

5. Organization: Thomas Cook India Ltd. (Plot No-520, Phase III, Udyog Vihar, Gurugram, Haryana-122001).

Job Title: Assistance Manager. (LTOB) From 17 Jan 2011 – 22 March 2013 Job Description:

• Assistance Manager. (LTOB) Leisure Travel Outbound Sale supports.

• Managing relationship with all GCP, PSA, and TA client.

• Resolution of agent’s complaints.

• Looking after agent booking payment.

• Looking after agent’s monthly booking commission.

• Managing daily sales report for GCP, PSA, and TA. 6. Organization: D.Paul’s Travel & Tours Ltd. (Malviya Nagar, New Delhi, Delhi 110017) Job Title: Operation department from 2007 – Jan 2011 Job Description:

• Handling Cruise group’s departures for Singapore, Malaysia, Thailand, and Hong Kong, and GIT & FIT booking.

• Managing cruise group blocking for summer and winter departure.

• Managing payment release for cruise group blocking with support of account team.

• Maintaining files for each traveling passenger with complete documents and payment details.

• Managing on arrival Thai visa for the passenger on board cruise to Thailand.

• Arranging the travel insurance and foreign exchange for the passenger.

• Managing Air Asia flights online booking for the passenger traveling to Far East Malaysia, Singapore, and Thailand.

• Final Checking for hotel voucher and cruise voucher. PROFESSIONAL QUALIFICATION

• MBA in Marketing Management from IICT (Indian institute of commerce and trade), Lucknow (IN 2010).

• Specialization: Marketing & H R.

• Post graduate diploma in Travel and Tourism management from Lucknow a Branch of IITTM Gwalior. Indian Institute ofTourism and Travel Management (IITTM) is an institute based in Gwalior, Madhya Pradesh (IN 2006).

ACADEMIC QUALIFICATION

• Graduation from Dr. Ram Manohar Lohia Avadh University (IN 2003).

• Completed Intermediate (XII) from CBSE Board (IN 2000).

• Completed High School (X) from CBSE Board (IN 1998). KEY SKILLS

• Organized and competent with meeting deadlines and innovative approach towards working style.

• Persistent and hard working.

PERSONAL PARTICULARS

PERSONAL DETAILS:

Father’s name : Mr. Mohan Singh

Mother’s name : Smt. Dharma Devi

Date of Birth 17th NOV 1979

Marital Status : Married

Language Known : English, Hindi,

Nationality : Indian

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