Personal Assistant Manager
Resume:
Melody Rooy
Personal Assistant
Contact
Address
Boksburg
Johannesburg, Gauteng, 1459
Phone
adjf8m@r.postjobfree.com
Skills
Advanced Microsoft Office
Advanced Excel
Advanced Word
Intermediate PowerPoint
SAP Knowledge
Highly effective and experienced Personal Assistant with extensive knowledge of the general office procedures and support required to effectively assist in a legal environment. Experienced in maintaining office and client records by applying excellent organizational and office management skills daily. A strong team player that effectively maintains working relationships with co-workers, supervisors, and clients.
Work History
2018-06 - 2018-08
Personal Assistant to CIB Executive (6 Week Contract)
Standard Bank, Johannesburg
●Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
●Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
●Coordinated with Local Market team in developing project plans for prioritized initiatives.
●Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
●Coordinated with Local Market team in developing project plans for prioritized initiatives.
●Worked with Local Market Management team to resolve customer related problems, improve operations and provide exceptional customer service.
●Developed standard operating procedures and document workflows for current and future process steps.
●Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
●Received incoming calls and messages and addressed or triaged phone requests.
●Managed and archived quality documentation and participated in internal and external quality audits.
●Sorted incoming mail and expedited urgent correspondence for immediate attention.
2013-03 - 2018-04
Personal Assistant to Regional Manager
Standard Bank, East London
●Assisted with proactive client outreach initiatives and documented client correspondence.
●Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
●Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
●Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
●Received incoming calls and messages and addressed or triaged phone requests.
●Supported marketing programs and campaigns with content and messaging to drive demand.
●Sorted incoming mail and expedited urgent correspondence for immediate attention.
2011-02 - 2013-02
Receptionist
Drake & Scull FM, East London
●Kept reception area clean and neat to give visitors positive first impression.
●Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
●Collected and distributed messages to team members and managers to support open communication and high customer service.
●Aggregated and prepared documentation and reports for office meetings, distribution and filing.
●Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
●Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
●Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
●Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
2007-01 - 2007-02
Teller (One Month Contract)
SBV (State Bank of Vietnam), East London
●Upheld strict financial controls by keeping funds secure and accurately transferring monies.
●Monitored customer behaviours and upheld strict protocols to prevent theft of assets.
●Checked amount details and fraud markers for transaction papers such as checks and money orders.
●Logged cashier's cheques and other transactions to maintain accuracy of account records.
●Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
●Reconciled cash drawer and resolved discrepancies.
Education
2010-01 - 2010-12
High School Diploma
College High - Damelin
Reference
Standard Bank Simmonds - JHB
Name: Phumzile Njeko (Recruitment Agency - Realization Recruitment agency)
Contact Number : 012-***-****
Craig Quiding, Executive Manager at Standard Bank Simmonds
Contact Number : +278********
Standard Bank East London Manager
Name : Wongalethu Nkangeni
Contact Number : 043******* or 082*******
Drake & Scull FM Reception Manager
Name: Nathan Makoba
Contact Number : 043******* or +278********
.
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