CONFIDENTIAL PROFILE

ON

Zonica Pentz

INFORMATION CONTAINED HEREIN IS SUPPLIED BY THE CANDIDATE AND IS FOUND TO BE TRUE AND CORRECT

Professional Profile

Professional Skills / Attributes

Administration

Strong Telephone Skills

Billing

Strong Organizational Skills

Office Support

Quotations

Customer Services

Filing

Efficient

Reliable

Personal Information

Name Zonica

Surname Pentz

Address Table View

7441

ID no 731***-****-***

Date of Birth 26 November 1973

Phone number 081*******

Email adjf10@r.postjobfree.com

Nationality South African

Ethnicity White

Gender Female

Marital Status Single

Dependents None

Languages English

Afrikaans

Driver’s License Code 08, with Own Vehicle

Disabilities None

Availability Immediately

C.T.C Negotiable

Educational Qualifications

High School Education

Matric 1992

Hartebeespoort High School

Tertiary Education

Healthcare Consulting Certificate 2000

Infologi Excellence Institute

Additional Courses

Soft Skills (Customer Relationship Management 2003

Customer Relationship Management Seminar 1995

Medihelp Medical Scheme

Seminar in Stress Handling 1994

Medihelp Medical Scheme

Effective Time Management Seminar 1992

Medihelp Medical Scheme

Computer Literacy

Microsoft Office: MS Word

MS Excel

MS PowerPoint

MS Outlook

Internet

Other Programmes: Pastel

MED2000

Professional Experience

Fourie & Associates Clinical Technology Group

Administrator & Financial Assistant

April 2018 – 31 August 2020

Responsibilities

Debtors book of 4 medical practices 30 days onwards

Answer all incoming calls, queries, account enquiries etc.

Opening files on Medemass

Billing

Getting authorisation from medical schemes for sleep studies

Liaising with Clinical Technologists

Submitting accounts to medical schemes

Do account enquiries at medical schemes and resubmissions

Account reconciliations

Zaya Metal Trading

Administrative Clerk

February 2018 – April 2018

Responsibilities

Receive customers

Place orders at different suppliers for Hytec

Follow up with suppliers on delivery and availability of stock

Do Pastel invoices, quotes, credit notes, supplier and customer statements and general ledgers and account reconciliations

Keep spreadsheets updated

Answer two incoming phone lines

Receive stock that is being delivered

Read and respond on all e-mails received

Smoke 911 Convenient Store

Administrator

January 2017 – January 2018

Responsibilities

Do cash payments

Bank statement reconciliation regarding credit card payments

Petty cash handling

Monitoring of staff and customers on CCTV cameras

Data capturing of old invoices / receipts / payments etc.

Capture daily sales / cash ups

Daily upkeep of takings making sure everything is correct

Capture bank statements on Excel

Filing, copying, printing

Keep Excel cashbook up to date daily

The UK Food Emporium

Secretary / Administrator

July 2010 – May 2016

Responsibilities

Jobs consisted of doing quotes; invoicing; credit notes; payment allocations; statements

Work out rebates for different companies which stock was supplied to quarterly – manually

Ensure things run smoothly between reps and their customers, mainly the Spar group by doing invoices 100% before delivery and sending credit notes where applicable, taking down orders etc.

Make up parcels to be sent anywhere in the country for orders placed by individuals and also work out the quotes to be sent to the customers

Handling all on-line orders, phoning and e-mailing customers to make sure everything is running smoothly

Adding new clients to Pastel

VAT adding all the information on spreadsheets for easy reference

Add all stock and quantities to Pastel, including new items

Do all Easter & Christmas quotes well in advance as the orders are always large and take up a lot of time to complete it 100% correctly

Do all filing

Do pick ‘n Pay statements on their on-line portal

Sending out statements 3 – 4 times monthly to all other corporates, through Pastel and manually

Discuss price increases with the CEO and applying them to Pastel and price list which the reps keep with them

Switchboard - scanning calls and handling ALL customer queries telephonically which includes stock availability, possible new products to be imported, taking down messages and taking down orders

Spreadsheets stock to arrive for CEO to be done on Excel

Chase up payments

Phone to establish if statements were received by customers

Fourie & Associates Clinical Technologists, Milnerton Mediclinic

Secretary / Administrator

October 2007 – June 2010

Responsibilities

Dealing with all the billing of the Clinical Technologists of Fourie & Associates

Bad debt collection on a weekly basis, as well as sorting out old debt which has not been dealt with for months as there was no secretary for this duty - This includes getting the accounts in order for claiming back from FEM, WORCS, SAP IOD etc.

Mailing and dealing with overseas patients for reimbursements

Money paid from the medical schemes and patients to the practice were reconciled on a daily basis

Dealing with all incoming enquiries regarding accounts from patients and Medical schemes

Contacting medical schemes to sort out unpaid accounts and find out why certain accounts would not be paid

Doing a monthly statement run for the practice and making sure accounts are sent weekly via EDI / SWITCH electronic system

Assisting Practice Manager with all duties in managing the practice. Making payments to companies for the stock ordered for example the Sleepnet Company

Ensure the stock list is up to date

Ordering stock when needed

Setting up a whole new filing system for the Practice Manager, who has 3 medical companies to manage

Assisting the Doctor’s Receptionist in the adjoining office with her duties when she is out of the office / on leave - this included contacting medical schemes and dealing with patients and Doctors in the hospital while handling all incoming calls on the switchboard with two incoming / outgoing lines and deal with all other administrative duties for the Doctor and the Technologists

Going to the post office and making sure all patients and medical schemes get the bills on time and that it gets paid

Typing letters on behalf of the Manager and to patients / medical schemes etc.

Used the new computer programme learned: MED2000

Medihelp Medical Scheme

Client Service Officer

May 1995 – October 2006

Administrative Clerk

July 1993 – April 1995

Responsibilities

Client Services Officer:

Building New Customer Relationships:

Since this was the first regional office, the company had to build relationships with existing clients because the customers were used to making enquiries etc. through the Head Office in Pretoria

Established relationship with old and new clients to come into the offices for any enquiries and/or business

Ensure the Call Centre was running and no longer makes use of the Head Office’s services

Operate a 12-line switchboard on a part-time basis

Manage all Customer related queries:

Call centre & Counter customers: regarding membership, subscriptions, dependants, waiting periods, late joiner penalties, claims enquiries, enquiries about debt owing to the scheme

Account Reconciliations:

Dealt with the Doctors and hospitals whenever they had queries regarding account payments / outstanding accounts and the submission as well as resubmission of claims and payment of claims etc.

Typing letters on daily basis with regards to queries to members and suppliers

Phoning on behalf of clients for authorisation numbers for hospitalisation and other procedures

Deliver one stop service to customers

Doing weekly and monthly statistics

Helping the marketing personnel with queries of their clients/Brokers

Dealing with broker queries

Attending all marketing events, such as helping out at the yearly Argus at Good Hope centre and helping clients and/or marketing the scheme’s products

Helping the head office with the overflow of their work on the system – sorting out written enquiries

Doing resubmissions etc.

General Duties:

Writing monthly reports for office on problems / suggestions etc.

Doing petty cash on daily/monthly basis

Ordering stationery and marketing material from Head Office and stationery outlets

Sending documentation eg. Claims to Head Office on weekly basis via courier services

At times going out to see suppliers if they demanded personal attention like private hospital groups and Doctors

Manage banking and daily cash recordings:

We received member’s subscription payments and payments towards outstanding debt owing to the scheme which the company had to bank on a daily basis

Office Management on temporary basis:

Manage office of 12 personnel on temporary basis for a month at a time and seeing to all team members and any general office problems etc. - this duty also included doing the weekly and monthly statistics for the office and writing monthly reports

This was mainly done at the office in Cape Town and not while working in the Parow North office

Packages used were Windows 98, Novell, MED2000, Groupwise, and Microsoft Excel & Microsoft Word

Administrative Clerk:

Typing letters

Reconcile accounts

Customer queries regarding unpaid accounts and benefits payable telephonically

References

Fourie & Associates – Delene Tong – 021-***-****

UK Emporium – Jason Crookshank – 082-***-****

Zaya Metal – Shadreck Mhango – 076-***-****

Smoke 911 Convenient Store – Paul Antunes – 079-***-****

Medihelp – HR Department – 012-***-****

Contact this candidate