Social Media Customer Care
Resume:
PATIENCE EKESA
Tel: +254-***-***-***
P.O BOX ***-50400
Email: adjf0v@r.postjobfree.com
PERSONAL DETAILS
DATE OF BIRTH: 26/10/1995
NATIONAL ID: 32420956
NATIONALITY: KENYAN
STATUS: SINGLE
RELIGION: CHRISTIAN
EDUCATION QUALIFICATIONS
●Bachelor’s in Business Commerce(Purchasing and Logistics)- Daystar University; August 2015 – April 2019
●Kenya Certificate of Secondary Education- St. Brigids Girls High School; 2010 – 2013
COMPUTER PROFICIENCY
MS Power-point and MS Publisher.
●Office 365, MS word, MS Excel, MS Access,
SKILLS AND COMPETENCIES
●Result oriented and open minded, with good verbal and interpersonal skills to work within deadlines. A team player committed to implement change through coordination and good analytical skills.
●Creative and capable of using initiative to mobilize available resources towards achieving set objectives. Versatile to learn new skills swiftly and driven by high sense of integrity and work ethics as well as desire for excelling.
●Ability to work with professionalism and work ethic, to handle customers with new skills in dynamic technological and economic environment/ work with creativity and initiative to the uttermost, through team work and deliver my best.
WORK HISTORY
Customer Care Executive/Admin Assistant
Habo Group of Companies; April 2020-To date
Duties and responsibilities
Resolve customer complaints via phone, email or social media in Liason with Relevant Departments.
Use telephones to reach out to customers and verify account information in Liason with Relevant Departments.
Greet customers warmly and ascertain problem or reason for calling in Liason with Relevant Department.
Assist with placement of orders, refunds or exchanges in Liason with Relevant Department.
Advice customers on company information in Liason with the Relevant Department.
Take payment information and other pertinent information such as addresses and phone numbers and forward to respective departments.
Answer questions about terms of sale in Liason with the Relevant Department.
Attempt to persuade customer to reconsider cancellation in Liason with the Relevant Department.
Work with the Business Development Manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction in Liason with the Business Development Manager.
Sell products and services in Liason with the Relevant Department.
Sales and Marketing Executive (acting)
Habo Group of Companies; June 2020-To date
Duties and responsibilities
Conduct market research to identify selling possibilities and evaluate customer needs.
Actively seek out new sales opportunities through calling, networking and social media.
Set up meetings with potential clients and listen to their wishes and concerns.
Prepare and deliver appropriate presentations on products and services.
Create frequent reviews and reports with sales and financial data.
Ensure the availability of stock for sales and demonstrations.
Negotiate/close deals and handle complaints or objections.
Collaborate with team members to achieve better results.
Gather feedback from customers or prospects and share with internal teams.
Admin Assistant/ Customer Care
Caphill Hotel; Dec 2019 to April 2020
Duties and Responsibilities
●Managing Incoming Calls and Customer Service Inquiries
●Identifying and Assessing customer’s needs to achieve satisfaction
●Handle customer complaints, provide appropriate solutions and alternatives within the time limits/ follow up to ensure resolution
●Keep records of customer interactions, process customer accounts and file documents
●Follow communication procedures, guidelines and policies
●Take extra mile to engage customers
●Responsible for accurate check in and check out of guests
●Handling of requests from guests as they come in
●Processing guests payments
●Serves as liaison between the customer and various departments.
Admin Assistant
Diagonal Resources Limited; May 2019 - Dec 2019
Duties and Responsibilities
●Handle administrative requests and queries from senior managers
●Answering and directing phone calls to relevant departments
●Organize and schedule appointments for clients
●Planning of meetings and taking detailed minutes
●Writing and distribution of emails, correspondence memos, letters and forms
●Assist in the preparation of regularly scheduled reports
●Develop and maintain a filing system
●Order office supplies and research new deals and suppliers
●Maintain contact lists
Internship
Kenya Medical Supplies Authority; Jan 2019 – March 2019
Duties and Responsibilities
●Tender opening.
● Evaluation of tenders
●Planning and executing logistics from the warehouse to customers.
●Verification, of dispatched documents; loading plan, loading list and delivery notes before goods are dispatched.
●Monitoring transporters timelines of distribution and handling post distribution issues.
●Administrative work which includes filing, scanning, recording, printing and retrieval of documents.
●Making and receiving phone calls, communicating via emails
●Generating of reports.
HOBBIES
●Reading books
●Travelling
●Networking
REFEREES
Moriasi Maranga
P.O BOX 444***-*****
Tel: +254-*********
Daystar university
Email: adjf0v@r.postjobfree.com
Geoffrey Mumelo
Kenya Medical Supplies Authority(KEMSA)
P.O.BOX47715-00100, NAIROBI
Tel : +254 071*******
Email: adjf0v@r.postjobfree.com
Andrew Onyach
Habo Group of Companies
P.OBOX37886-00100,
NAIROBI
Tel: +254-*********
Email: adjf0v@r.postjobfree.com
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