JASON MONTGOMERY

adjewc@r.postjobfree.com 337-***-**** Lake Charles, LA 70605

Summary

Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Over 11 years driving growth and brand recognition for major hotel chains. Dedicated Retail Sales Consultant with exemplary customer relations skills and an uncanny ability to secure the sale.

Skills

•Sales expertise

•Money handling

•Teamwork

•Retail sales

•Handling customer complaints

•Explaining instructions

•Training and mentoring

•Team management

•Leadership

•Friendly, positive attitude

Education and Training

NORTHSIDE HIGH SCHOOL

HIGH SCHOOL DIPLOMA

2006

SOUTH LOUISIANA COMMUNITY COLLEGE

Business Management

2016

Experience

AT&T Lake Charles, La

Retail Sales Consultant

10/2020 - Current

• Engaged positively with each customer, providing professional and polite support for sales and service needs.

•Maintained current store, product and promotional knowledge to drive consistent sales.

•Processed payments and maintained accurate drawers to meet financial targets.

Holiday Inn Express Lake Charles, La

General Manager

01/2019 - 10/2020

•Training entire team on Brand standards provided by IHG.

•Ensure social distancing and mask guidelines were followed by team and guest.

•Train AGM and Senior front desk agent to better operate day to day operations.

•Ensure department heads complete monthly inventory.

•Followed Hurricane Preparedness training during Hurricane Laura.

•Manage loyalty champion on consistently training of guest service agents.

•Train all guest service representatives on how to operate at the front desk.

•Educate staff on how to effectively achieve your targeted OSAT.

•Facilitate monthly all-staff meetings to a staff over 25 employees.

•Manage Front Office guest service representatives.

•Manage all operational departments (maintenance, housekeeping, food and beverage) Training & Awards.

•IHG Way of Clean 5s Program.

•Managing Express Start.

•Preventative Maintenance.

•Clean Champion.

•Loyalty Champion.

•Servsafe certified.

Embassy Suites Baton Rouge Baton Rouge

Guest Service Manager

09/2017 - 01/2019

•Delegating responsibilities to Supervisors to effectively get task complete.

•Completing Monthly Inventory.

•Managing Departmental Expenses.

•Train all guest service representatives on how to operate at the front desk.

•Delegate and Follow-up on Responsibilities for Supervisors.

•Educate staff on how to effectively achieve your targeted Salt Scores.

•Facilitate monthly all-staff meetings to a staff of 10 employees.

•Coach and Counsel team members when necessary.

•To service guest with a smile and provide exceptional customer service to ensure the guest feels comfortable and appreciated.

•Maintain Service Standards for department.

•Manage Front Office guest service representatives.

Holiday Inn Express

Assistant General Manager

05/2015 - 09/2017

•Booking and setting up meeting and board room.

•Managing Valet Staff.

•Completing Monthly Inventory.

•Loyalty Champion.

•Guest Experience Champion.

•Train all guest service representatives on how to operate at the front desk.

•Educate staff on how to effectively achieve your targeted OSAT.

•Facilitate monthly all-staff meetings to a staff over 25 employees.

•To service guest with a smile and provide exceptional customer service to ensure the guest feels comfortable and appreciated.

•Answering multi-line phones.

•Manage Front Office guest service representatives.

•Manage all operational departments (maintenance, housekeeping, food and beverage) Training & Awards.

•IHG Way of Clean 5s Program.

•Managing Express Start.

•Guest Experience Champion.

•Loyalty Champion (Gold).

•Front Office Operations School Director of Operations Holiday Inn Baton Rouge South 9940 Airline Hwy, Baton Rouge, La,225-***-****.

Holiday Inn Baton Rouge South Baton Rouge, LA

Director of Operations

03/2011 - 05/2015

•Loyalty Champion.

•Guest Experience Champion.

•Train all guest service representatives on how to operate at the front desk.

•Facilitate monthly all-staff meetings to a staff over 100 employees.

•To service guest with a smile and provide exceptional customer service to ensure the guest feels comfortable and appreciated.

•Answering multi-line phones.

•Manage Front Office guest service representatives.

•Manage all operational departments (maintenance, housekeeping, banquets, food and beverage).

•Trainings & Awards.

•Promises Kept (Service Recovery).

•Guest Experience Champion.

•Loyalty Champion (Gold).

•Building Successful Teams.

•Front Office Operations School.

•Manager of the Month Page 2.

•Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

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