Kevon Cooper

New York, adjevd@r.postjobfree.com-212-***-****

CORE EXPERIENCE:

Account Manager:

• Develop and maintain strong relationships as the key liaison for all clients and identifying cross-selling opportunities

• Conduct consultation sessions with client to identify their issues and the risks related; to then present bespoke strategies

• Strong negotiation and motivation skills; successfully closing sales cycle with final price, service terms and agreements

• Conduct pipeline and forecasting meetings with the Executive Director and sales team to evaluate the highest potential opportunities Sales Support/Customer Service Specialist:

• Manage incoming orders; by completing sign-off criteria and sending to the relevant department for processing checked orders for accuracy

• Update client profiles maintaining purchasing revenue, project progress along with C-level contact lists of key decision makers

• Create and update sales cycle progress using the established CRM, archiving all correspondence via email and phone call, quotes and agreements in principle Sales/Business Development:

• Conduct cold call and email campaigns to qualify leads and create new opportunities weekly and prioritize follow up based on schedule

• Create portfolio for prospective clients using the information discovered in the qualifying call and additional investigative research analysis

• Update and Monitor the progress of each cycle, focusing energy on the opportunities with the highest probability of successfully closing

• Generate and present progress reports for each opportunity in weekly sales meeting; out lining strategies for successfully achieving monthly quota WORK EXPERIENCE:

IT Governance USA, New York, NY Sep 2018 - Feb 2020 Account Manager

• Maintained relationships with current ITG key accounts creating new revenue opportunities generating $60,000 per quarter

• Created 15 new accounts and opportunities through cold calls and emails social media outreach weekly: expanding North American business portfolio generating over $25,000 monthly

• Created audio Archive of client project solution session; for improving analysis for more precise delivery of services and for global sales team training

• Built pipeline reports for the Executive Director and Managers based in England, providing updates on all opportunities for North America and Europe Woodley Equipment USA, LIC, NY Aug 2017 - Jun 2018 Account Manager/ Sales Support

• Worked with VP of Operations to manage major accounts, worth over $1.5 million in annual recurring net earnings to ensure all client needs and expectations and being met

• Created Plain Text Database for new client prospects, prioritized by upcoming projects, budget and C-level contact list, focusing energy on strong sales cycle opportunities

• Prepared Portfolios on new companies for bespoke presentations, which included companies financial and business portfolio and upcoming projects

• Screened, added and managed over 20 new accounts per month, increasing the North American portfolio McCarren Hotel and Pool, Brooklyn, NY Sep 2016 - Feb 2017 Overnight Manager/Front Desk Associate

• Directed and oversaw all hotel operations during the night: managing hotel staff: Housekeeping and Engineering

• Prepared audit reports including credit card revenue, rooms, housekeeping and engineering nightly to check for irregularities for the front office team to make informed business decisions

• Co-ordinated business partnership with bars and restaurants in the local area and in the city for to enhance guests’ experience

• Managed accounts of guests checking in and checkout; updating the invoice of their stay, documenting accurately and anticipated queries

• Encouraged and collected positive guest reviews for Sales and Marketing team to maintain and improve the hotel’s 4-star rating New York Sports Club, New York, NY Apr 2015 - Jan 2016 Membership Sales Consultant

• Closed an average minimum of 60 new members per month earning over $150,000 new profits annually conducting tours, setting appointments walk-ins and new leads generated from daily outreach exercises

• Created and maintained member accounts ensuring that personal and financial information are up to date for billing and monthly promotional campaigns

• Followed up with members to make sure that they are satisfied with services, delivering solutions to issues reducing cancellations

• Worked with Business Development and marketing team to create presentation to companies with exclusive arrangements for their employees to become members, with unique benefits, terms and conditions

• Prepared reports for weekly meetings with district manager, giving updates on current progress and discuss strategies for outreach and marketing Tao/Strategic Hospitality Group, New York, NY Jan 2010 - Feb 2015 Client Relations

• Exceeded company goals and personal earning metric of $45,000 minimum each quarter: through cold calling and building new connections

• Worked with company’s Principal shareholder to negotiate terms of service agreement and bespoke cost for VIP experience

• Cultivated relationships with hotels, limo services and restaurants to provide additional services for my clients to enhance their overall VIP experience

• Provided real-time problem-solving solutions and swift responses to time sensitive and challenging requests CURRENT EXPERIENCE

FedEx April 2020 – Present

Quality Assurance/Package Handler (Part Time)

• Inspect and ensure the quality of over 1200 packages daily, verifying and confirming the correct destination and checking for possible damage

• Improve package shipping methods to ensure safe transport also working with Quality assurance manager to provide delivery solutions to customers

• Assist the Operations Manager with closeout procedures verifying final destinations for each trailer to leave the warehouse EDUCATION

The Swedish Institute of Medical Science, New York, NY Asc. Of Applied Sciences

SKILLS/CERTIFCATIONS

CompTia July 2020

• IT Fundamentals

• A+ IT Technician

ADDITIONAL SKILLS:

Key Account Management, Business Development, Sales, Customer Success, Qualifying Prospects, Consultative Selling, Business to Business Negotiations, Contract Generation, Analytics, Client Retention, New Revenue Generation, CRM, Salesforce Management, Zendesk

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