Manivel Maheswaran

***,*** ** *** **, Calgary Alberta T2R0J1. Contact: 403-***-**** / adjetv@r.postjobfree.com

PROFILE

Highly energetic and detail oriented. Excellent technical knowledge and provide exceptional customer service.

SKILLS AND QUALIFICATIONS

●Knowledge of PC and Mac operating systems, hardware and software applications

●Ability to multitask in a dynamic environment

●Excellent support skills in IT Hardware & Software Remote supports – Jira Ticketing / 365 / Google Admin

●Demonstrate and encourage high standards of behaviour, a professional attitude and commitment to quality service

●Strong skills in coaching, delegating and conflict resolution

●Evaluate new technologies and techniques and staying abreast with IT industry

●Ability to work in a fast-paced and under pressure and deadline

●Excellent customer and communication service and support

Senior IT Support Analyst

viiz Communications, Calgary

April 2019 – Present

●Provide first point of contact for users on technical matters.

●Log and monitor incoming tickets on Jira ticketing tracking system.

●Configuring, maintaining and troubleshooting the IT infrastructure including, but not limited to, servers, internet, computers and peripherals, printers and software.

●Supporting the day-to-day operation of the Remote Support & Head Office.

●Maintenance and disaster recovery system on quarterly basics.

●Managed Hardware and Software Inventory management.

●Supporting desktop applications, servers and AV equipment.

●Perform level 2 support on systems, applications, and mobile devices.

●Other duties as assigned by Team manager.

Assistant Manager

Starbucks Chinook Mall, Calgary

November 2018 – July 2019

Barista / Supervisor

Starbucks Suncor Calgary

May 2015 – November 2018

●Managed Team promote & drive store sales.

●Team scheduling for week and labour management.

●Alignment of employee working hours, to ensure store coverage based on customer loads.

●Moment of connection with Customer market and promotions.

●Develop and Train Shift supervisors for Business needs.

●Inventory management and Sales inventory.

●Run a daily shift to ensure proper deployment is in place for business.

●Ensure proper sales and customer service is met.

●Ensure the team always follows business and standard gaps.

Assistant Manager System

Support

Public Bank Berhad – Malaysia

(Second largest Bank)

2000 – 2015

●Proven excellent customer service support.

●Managed local and remote operations team build.

●Worked in a team environment and great teamwork.

●Ability to troubleshoot and resolve technical and procedural issues.

●Ability to adapt to system users' needs and manage high stress.

EDUCATION Computer Information Systems Diploma Rima College, Malaysia

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