Curriculum Vitae

Contact Information

Richelle Rose B. Remedio

*** *. ****** **., **********, Mandaue City 6014

+63-949*******

adjes6@r.postjobfree.com

Personal Information

Date of Birth: September 28, 1982

Place of Birth: Cebu City

Citizenship: Filipino

Gender: Female

Optional Personal Information

Marital Status: Separated

Children: none

Employment History

Chong Hua Hospital – Mandaue

Staff Nurse (Full time)

(January 29, 2020 – Present)

As a Staff Nurse, we provide high-quality care to patients in a hospital. We’re responsible for initial patient assessment, monitoring patients' vital signs, and nurturing patients to recovery.

You’ll Need Trading

Private Nurse

(June 2017 – March 2020)

As a Private Nurse, I make sure I monitor the well-being of everyone in the business including the employer and the employees in a holistic approach.

LapuLapu City Hospital

Registered Nurse (volunteer)

(November 2016 – May 2018

As a Registered Nurse, I have been assigned to different departments such as Emergency Room, Delivery Room, Pediatrics, Obstetrics and Gynecology wards and Medical and Surgical wards.

QBE GSSC Philippines (Insurance Company)

Claims Officer

(February 2014 – July 2018

We analyse the claim and decide whether it is covered by the policy or not.

Appoint insurance loss adjusters and private investigators when required.

Manage long-term claims and reassess them regularly.

Make sure recommendations for the settlement of claims.

Inform clients if claims are accepted and how they will be allocated.

Organize payments to clients.

Organize the repair or replacement of lost items.

Make sure all enquiries and payments are dealt with quickly.

Keep clients' files updated.

Record payments made and received

And contact independent experts in the case of disputes and attend disputetribunals.

WIPRO BPO Philippines Ltd

Business Billing Advisor

(April 2010 – February 2014)

We deal with a wide-variety of billing-related queries from our customers.

We are passionate about delivering excellent customer service and taking ownership of the resolution of queries and issues, as this is paramount to this role.

We keep customers informed of the status of the queries and meet/ manage their expectations like doing what we say we’re going to do and giving them reasonable timeframes.

We quickly build rapport with our customers for them to be at ease in opening up their queries.

We, as well, deal with different customers in a variety of situations and all with different needs, and indeed this duty calls for resilience, determination and a positive can-do attitude in the Billing team.

Accenture

Customer Service Representative

(July 2009 – February 2010)

We interact with the company’s customers to provide them with information to address inquiries regarding products and services.

In addition, we deal with and help resolve any customer complaints.

We assist customers on the orders that arrived late or not received on a timely manner, on orders which have been broken when received.

Usually, we gather their information via a telephone call and forward their information through a web-based company system.

Jollibee

Service Crew - Cashier

(April 2005 – March 2006)

We are responsible for providing courteous and efficient food and beverage services to the guests.

We present the menu, take order, suggest and recommend appropriately.

We attend and respond to guests’ needs promptly and professionally.

We perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings, laying of tables and up-keeping of rest room and any other appropriate duties and responsibilities as assigned.

Relevant Trainings/ Seminars

Six Sigma Training

Lean Management

May 2014

Management Training Program

Lean Management Introduction

October 2012

Customer Service Training

Skills on dealing with different customers and providing customer satisfaction

September 2009

ExcelAsia Inc.

Call Center Representative Training

November 2008

ERUF Training

First Aid Training

March 2007

Education

Southwestern University

Villa Aznar, Urgello St., Cebu City

Bachelor of Science in Nursing

June 2003 - March 2007

University of San Carlos

P. Del Rosario St., Cebu City

Associate in Computer Science

June 1999 - May 2002

St. Joseph’s Academy

Centro, Mandaue City

High School

June 1995 – March 1999

St. Joseph’s Academy

Centro, Mandaue City

Grade School

June 1989 – March 1995

Professional Qualifications:

Demonstrated, related, previous, substantial, extensive experience in a similar environment, a specific area, and with specific equipment or techniques like substantial related clerical/administrative skills and experience.

Strong written and verbal communication, interpersonal and customer-service skills Strong communication and interpersonal skills with the ability to act as a resource for, provide customer service in a courteous manner to, and work effectively with diverse groups of people at various levels within an organization. Writing skills sufficient to compose and edit a variety of documents using correct spelling, grammar, and punctuation, with the ability to pay close attention to detail and proofread work carefully.

Ability to work accurately, with interruptions, to meet deadlines

Ability to work in a flexible way that allows for changes in assignments and priorities depending upon identified needs of the unit.

Good organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.Organizational skills sufficient to prioritize work and complete assignments accurately, either independently or as part of a team, under pressure of competing deadlines and with frequent interruptions, working from own initiative and/or following direction, policies, or procedures. The ability to identify customer needs and maintain and support a customer service philosophy and as well as the ability to use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.

The ability to work well independently as well as part of a team: Ability to work in a flexible way that allows for changes in assignments and priorities depending upon identified needs of the unit.

The ability to exercise flexibility, initiative, good judgment and discretion. I am able to exercise good judgment and discretion in handling confidential materials and matters. I have the flexibility to work effectively in a changing environment and as well as the ability to adapt to changes in work environment, work assignments, and/or changes in priorities and also the skills sufficient to maintain productivity in a fast-paced environment undergoing organizational changes.

Certifications and Accreditations

- Registered Nurse

Computer Skills

I’m proficient with Microsoft Word, Excel, and Power Point. I'm very comfortable using these programs and have a lot of experience doing so. I'm interested in learning how to use any other programs as well.

I'm very comfortable using computers and I am confident in my ability to learn any new programs quickly.

Character References

- Available upon request

Contact this candidate