Account Executive Manager

JAKE REICHARDT

Bachelor of Business Administration Mount Pleasant, MI

Central Michigan University, Grawn College of Business Graduation: December 2016 Major:Human Resources Management

Minor: Information Systems GPA: 3.08/4.00

Work Experience

Centria Healthcare Southfield, Michigan

Client Service Manager August 2019 – Current

● Help Clients start, and maintain ABA therapy through wide array communication techniques, as well as be the liaison between clients and Wayne county, regarding authorizations, Insurance, and clinical details in order to be successful

● Was able to increase all major metrics that are tracked by management team, as well as grow case load every Month

● Meeting, and designing solutions for short term and long-term client issue and problems, to help process improvement

● Managed 2nd highest Client load for my role, and complete Monthly and Weeks check in with all clients under me Pantero Troy, Michigan

Inside Account Manager and Outside Account Executive October 2018 – July 2019

● Advanced sales knowledge and gained basic company operation experience through ground floor start up.

● Was promoted to Account Exec after showing leadership & ability to identify and complete key sales tactics w/ Clients

● About to learn advanced problem solving, organization, and coachability skills while adjusting to work environment

● Worked daily with Clients, communicating and solve problem, and helping them get needed products asap Federal Mogul Powertrain Huntsville, Alabama

Human Resources Rotational May 2017 – Current

● Gained generalist role experience to support production plant, and bridge the gap between corporate and our plant

● Learned IS processes, internal and external employee recruiting, and developed advanced multitasking skills

● Took over Short Term Disability, hourly staffing of the 650 employee facility, and employee relation/engagement

● Gained knowledge of action plan implementation, problem solving techniques, and organization courses.

● Stream lined HR files, and was about to organize many of the older process in order to better access information.

● Greatly improved public speak and personal communication skill, and the ability to deal with high pressure situations. DTE Energy Resources Ann Arbor, Michigan

Human Resources Intern May 2015 – August 2016

● Designed and developed an Intern Orientation Manual and Conducted new hire orientations

● Utilized SAP in order to scan, assign, and audit personnel files which included I-9 maintenance

● Develop SWI's (Standard Work Instructions) for programs and processes used throughout DTE Energy Resource's Human Resources Team.

● Learned, helped, and supported all members of the HR staff with current process and projects. 1

Professional IT Systems/Programs

Microsoft Excel * Microsoft PowerPoint * Microsoft Word * SalesForce Other IT/ Support Systems

Professional Development

Sigma Tau Gamma Fraternity February 2013-Present

Executive Vice President

● Learned a range of personal and professional skills that include multitasking, communication, leadership and

● Directive skills

● Helped run, maintain, and manage all functions of a working Fraternity including recruitment, philanthropy, and member education.

Mock Interview Program September 2016 – Present

Central Michigan University

● Conducted interviews with all CMU students to help polish and critique my interview skills.

● Learned personal, and communication skills, along with learning to connect with others in a variety of ways.

● Learned motivational skills, and how to critique people in ways that they could relate to. CMU Society of Human Resource Management September 2016 – Present Central Michigan University

● Participated in multiple committees, charity events, and helped with event planning 2

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