MANAGEMENT PROFESSIONAL
PROFILE OVERVIEW
- Versatile and reliable management professional, equipped with significant years of experience and success in leading and revitalizing business operations; empowering profit performance; fostering dedicated and forward-thinking management approach; and initiating key processes to drive continuous improvement in efficiency and achieve cost containment goals.
- Consistently thrive in realigning business plans, driving sales increases, maximizing feasibility in new business opportunities, and in securing profitable business agreements.
- Motivational leader who is equipped with skills in achieving account loyalty, building new business, securing customer loyalty, and forging strong relationships with internal and external business partners. Enthusiastic and with broad set of transferrable qualifications necessary in leading corporate operations within various industry verticals.
CORE COMPETENCIES
- Business Planning and Analysis
- Communication and Negotiation
- General Management
- Team Building / Management
- Sales and Revenue Enhancement
- Process Improvement
- Budget Forecasting & Management
- Regulatory Compliance
PROFESSIONAL EXPERIENCE
OPERATIONS MANAGEMENT
- Directed and streamlined daily operations of an assigned division, ensuring efficiency, accuracy, and compliance in all activities related to inventory, financer sources, and other associated business functions.
- Oversaw and ensured successful installation and usage of all systems necessary to expedite operations while administering all facets of hiring, training, and motivating staff, as well as developing and evaluating performance of each personnel.
- Resolved all issues pertinent to daily business operations and implemented processes for improvement.
- Developed yearly business plan, budget forecast, and operational plans.
BUSINESS DEVELOPMENT / PROFIT OPTIMIZATION
- Recognized for exemplary leadership abilities and was appointed by GM to serve a 3-year term (2007-2010) as one of the key members of the GM National Commercial Dealer Council, serving on the Product Distribution and Programs Committee with prime responsibility of managing and cultivating business relationships between GM and its commercial dealer network.
- Developed strategic sales and operational plans using extensive industry knowledge, expertise in realigning revenue-generating initiatives, and instinctive abilities in motivating personnel.
- Provided strategic direction in ensuring highly effective advertising campaigns and determined root causes of poor financial performance of the department to effectively develop action plans.
- Profitably acquired and developed new franchises; maintained consistent sales performance and ensured the delivery of first-rate customer service, which generated repeat business and referrals from loyal clientele.
- Earned substantial knowledge in Internet sales and operations.
- Optimized staff performance, customer service, and inventory for (name of company) and successfully transformed poor performing commercial centers into commercial hubs, which consistently ranked in top 3 of western region
PERSONNEL DEVELOPMENT
- Orchestrated significant improvement in a company’s organizational structure that resulted to substantial increase in profit performance.
- Closely assessed strengths and weaknesses of personnel and developed coaching and training strategies to specifically enhance personnel skills, develop competencies, and maximize efficiency.
COST REDUCTION
- Successfully turnaround losses into new profit channels by strategically controlling inventory by keeping it rapidly moving, thus reducing interest dollars spent, creating a 250% improvement.
EMPLOYMENT
Commercial Truck Division Manager (2007-2008)
Fairfield Chevrolet Commercial Truck Center, Fairfield, CA
GMC Truck Sales Manager (2005-2006)
Oakland GMC Truck Center/Tec of California-Oakland, Oakland, CA
Manager Commercial Operations (2000-2004)
Woodard Chevrolet, Fairfield, CA
Manager Commercial Operations (1987-2000)
Crown Chevrolet, Dublin, CA
CREDENTIALS
Member and in good standing of the GM Commercial Dealer Council, 2008
Completed multiple Management Courses at General Motors
- Finance Management
- Inventory Control
- Human Resources
- Order Management
- Internet Sales
- Advertising Management
- Profit and Loss Statements
- Dealership Operations