Office Assistant Store Manager
Resume:
CERTIFICATIONS
Nassau BOCES: Phlebotomy, 2001
PROFESSIONAL EXPERIENCE
Banfield Pet Hospital, Huntington Station, NY September 2009-March 2020
Practice Manager
Managed daily operations related to staff and patient scheduling of around 40+ pets and 8+ surgical procedures
Oversaw hiring delegation of responsibilities for approximately 16-20+ licensed Veterinarian Technicians, Veterinarian Assistants and Client Service Coordinators ensuring proper medical, sanitation and professional protocols of service were effectively delivered; facilitated Human Resource processes related to training and development including team mentorship
Conducted monthly outreach activities increasing client recruitment in target populations through local advertising and tabling in various pet stores, increasing revenue from 18K to 36K per week
Held monthly 1:1 check-in meeting with individual team members to review goals, along with monthly safety and staff meetings
Monitored and updated weekly medical supply budget; coordinated medical supply inventory ordering and office administration of cash control/banking, loss prevention and paperwork organization
Awarded winning office team by Regional Leadership for 6 consecutive months for exceeding goals by 100-200% on behalf of Dental Palooza, a dental healthcare initiative offered to Wellness Plan clientele
Beach Glow Tanning, Lindenhurst, NY December 2011-January 2014
Store Manager
Administered front desk duties related to client bookings, tracking daily revenue, confirming appointments and assisting in person customers with purchases
Ensured sanitation protocols for each room prior and after client usage; maintained standards of cleanliness and organization for a comfortable client experience
Supervised three front desk employees to provide exceptional customer service etiquette along with resolving customer complaints or concerns
Managed client promotions from advertisements to local colleges and neighborhoods through Groupon
North Shore Animal League of America, Port Washington, NY February 2007-September 2009
Veterinary Assistant-Isolation and Emergency Care Unit
Responsible for hourly tracking of the animal’s behavior and condition to assess changes of clinical symptoms related to critical ailments such as parvo, upper respiratory infections, gastrointestinal disorders; cared for approximately 20-30 animals daily
Supplied Veterinarians with appropriate equipment, supplies and instruments as needed for exams, surgery or other medical procedures, assisted with animal euthanasia and disposal of remains
Performed 20-30 laboratory tests daily of blood counts, urinalyses, and on feces to diagnosis and accurately treat the condition
Cleaned kennels, animal holding areas, surgery suites, examination rooms, animal loading/unloading facilities to control the spread of bacteria
Expert Recovery, Farmingdale, NY October 2005-September 2009
Skip Tracer/Office Assistant
Collaborated directly with Debt Collectors to track personal information such as home addresses, and phone numbers on 50 debtors per week
Utilized Accuring, Argyle, Trans Union and other internet search platforms to retrieve and confirm information
Organized and filed sensitive paperwork, answered phone inquiries and assisted with various clerical tasks; coordinated with the legal secretary to supply proper information when sending bank restraints to financial institutions across New York State
SKILLS
Proficient in Microsoft Word, Excel and PowerPoint
Scheduling Software-Petware and Dayforce
Finance and Accounting Software-Fetch
Team Management and Mentorship, Customer Service, Communication, Critical Thinking, Project Management
EDUCATION
High School Diploma, Plainview Old-Bethpage John F. Kennedy High School: Plainview, NY Graduated June 2000
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