Account Management Administrator

Clark Godinez

**W*** Holly Ave. Darien, IL ***** 630-***-****

adjejz@r.postjobfree.com www.linkedin.com/in/clarkgodinez Summary

Accomplished account management professional with a proven ability to develop and implement strategies that support business objectives. Have led initiatives that reduced business operating cost, and increased brand awareness and customer satisfaction. Recognized as an expert in operations management.

Respected leader, able to build motivated teams focused on achieving business goals. Proven ability to manage multiple competing projects and deadlines. Keep up-to-date with changes in the company and the industry.

Highlights

• Account Management

• Customer Service

• Strategic/Tactical Planning

• Operations Management

• Qualitative and Quantitative Analytical Skills

• Statistical Modeling and Analysis

• Spreadsheet Development

• Organizational skills

• Employee training and development

OCCUPATION

Climate Pros – Glendale Heights, IL

Award-winning and growing HVAC and refrigeration company with over 4000 serviced locations in over 20 states.

Account Management Administrator - Target (2018 - 2019) Account Management Administrator - Meijer, Aldi, Jewel-Osco, Gordon Food Service (2019) Account Management Administrator - Meijer, Jewel-Osco (2019 - 2020) Account Management Administrator - Walmart, Restaurant Depot, Lifetime Fitness (2020 - 2021)

• Manage the daily account management workflow, from receipt of service requests to billing.

• Serve as a customer liaison by communicating through means such as email, phone calls, voice messaging, video conferencing, and onsite meetings.

• Serve as the primary backup for the account manager on high-priority communications with customers.

• Manage customer work orders on third-party applications.

• Coordinate with dispatch department on the assignment of technicians to service work orders.

• Coordinate with purchasing department on the procurement of parts for service work orders.

• Coordinate with billing department on service work order reconciliation.

• Complete the onboarding of employees and technicians on customers’ service agreement policies.

• Manage and participate in weekly account performance reviews with other account management teams.

NOODLES AND COMPANY

Award-winning and constantly evolving restaurant chain with over 400 locations. Shift Manager (2014 – 2018)

Ambassador (2013 – 2014)

• Manage the daily operations of a restaurant situated in a high volume retail/commercial business area.

• Establish and enforce policies pertaining to business operations, management practices, and standards of etiquette and behavior.

• Establish and update restaurant staffing requirements through a quantitative analysis of sales and labor metrics.

• Execute preliminary candidate interviews and make recommendations on further courses of action.

• Maintain updated status reports on employee performance and proficiencies, and perform qualitative evaluations on employee training and advancement.

• Complete onboarding of new employees and establish an individualized training program based on various factors such as work experience and availability.

• Coordinate with other corporate-operated store locations in managing area staffing and inventory needs.

• Assist in the startup operations and employee training of new restaurant openings. EDUCATION

COLLEGE OF DUPAGE, Glen Ellyn, IL, 2006

Associate of Arts: History

NORTHERN ILLINOIS UNIVERSITY, DeKalb, IL, 2009

Bachelor of Art: History

Minor: Anthropology, Southeast Asian Studies

NORTHWESTERN UNIVERSITY, Chicago, IL, 2011

Certificate of Completion: Museum Studies

SKILLS

• Service Applications: Fieldgetics, Service Channel, Maximo, CorrigoPro, HCS Aloha

• Office Software: Word, Powerpoint, Outlook, Excel

• Procurement Software: Ariba, Altametrics eRestaurant

• Type: 60-70 WPM

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