Customer Service Manager

*** ************* **. *********, **. ***** 224-***-**** adjejp@r.postjobfree.com

OBJECTIVE

As an experience healthcare professional, I’m seeking a role to continue to excel on my master’s degree and expand on my portfolio. Detailed oriented focused on organizational goals and targets. Excellent interpersonal skills ability to work in a team with multiple departments integration, and self-direct.

EDUCATION

Master of Health Services Administration

National Louis University, Chicago IL

Bachelor of Science, Healthcare Leadership

Concentration in Long Term Care

National Louis University, Chicago, IL

Associates in Arts

College of Lake County, Grayslake IL

PROFESSIONAL EXPERIENCE

Interactive Health June 2019- June 2020

Schaumburg, Illinois

Field Operations Manager-Midwest Regional

Manage the entire Midwest of over sixty team members providing wellness and healthcare screenings. Daily quality control calls to clients and reporting as required-support entire wellness screenings operations team with quality control, problem-solving, staffing, and staff conflict. Conduct random audits at onsite events monthly. Responsible for all aspects of Quality Control, including policies, procedures, and equipment within my region. On-call rotation, available via phone to support and troubleshoot onsite during scheduled event hours that may be outside of standard business hours. Worked with the Field Recruiters to recruit, hire, orient, and train PRN’s in accordance with headcount needs determining by budget and volume.

•Wellness testing offered to our clients to help employees get and stay healthy.

•Oversee all operations for the entire Midwest region of multiple clients. Our largest clients include; Rush, Mercy Hospitals, Cintas, Discover more than 3,000 participants

•Testing offered; Lipid and Glucose, Hepatitis C, Vitamin D, C-Reactive Protein, Nicotine

Metabolite, Thyroid Stimulation Hormone, COVID19 testing, and Biometrics.

LifesSource/Vitalant, April 2007-June 2019

Rosemont, Illinois

Manage, planned, and evaluate blood collection activities and physical operations; monitor technical compliances with FDA, SOP’s; monitor customer service performance; access the training needs of staff in order to maintain high standards of quality and customer service and provide the staff coaching, counseling and support to build and develop a strong team. Provide work direction, evaluation and coordination of operations at the center. Maintain QC records, training, and evaluation of employees. Function in a leadership role coordinating daily operations activities involved with whole blood, red cells, plasma and platelets collection.

Donor Care Field Supervisor, Gurnee Community DC

•Manage a team of 6 direct reports

•Responsible for reporting team statistics daily, monthly and annually

•Train and evaluate the performance of all direct reports

•Utilized relationship building skills and took the initiative to build a loyal client-based business

Mobile Supervisor, Collections

•Manage a team of 5 direct reports, 20 indirect reports

•Lead for red cell collections in community mobiles

•Responsible for reporting team statistics monthly and annually

•Utilized relationship building skills and took the initiative to build a loyal client-based business

•Lead Supervisor of our biggest mobile drives Blackhawks, Department of Defense, Fire Departments, Antioch High School, Morton East and West High School, Abbott

Technical Trainer

•Responsible for seeing new hire clinical orientation training and developing of training support programs for the Donor Services

•Train new employees’ medical interview, phlebotomy, amicus and compute applications.

Donor Specialist

•Performed medical interview health screenings

•Handle three bed stations donating blood or red cells

•Lead phlebotomist for difficult veins

COMMUNITY EXPERIENCE

Winchester House,

Libertyville, IL

Volunteer, Nursing Home

Assisted in planning events for the Senior Citizens

CERTIFICATION

National Certified Phlebotomist Technician (NCCT)

SKILLS

Leadership, Problem-solving, Team Building, Staff management, Communication, Training and Development, Quality control, Customer Service, Microsoft Office, Excel, PowerPoint, Java, ADP, Cognos, Concur, and Hemasphere.

References: available upon request

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