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Customer Care Assistant

Location:
Lagos, Nigeria
Posted:
January 13, 2021

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Resume:

OLANIYI OMOYEMI ADETOUN

AKILAPA ESTATE OFF JERICHO EXTENSION AGBOFIETI IBADAN OYO STATE

E-mail: adjejb@r.postjobfree.com

Tel: 070********, 081********

OBJECTIVE

To work in a career developing and challenging environment where I can contribute my quota in achieving the company’s aim and objective

PERSONAL DATA

Date of Birth : October 4, 1991 Sex : Female

Nationality : Nigerian Marital status : Single

State of Origin: Osun State Local Govt. Area : Ife east Language spoken: English and Yoruba

PERSONAL PROFILE

Excellence interpersonal and communication skills.

Ability to manage time efficiently.

Integrity, motivator, jovial and able to adapt to different situation.

Ability to learn fast, with flair for analytical and research work. EDUCATION & QUALIFICATION WITH DATES

University of Lagos Akoka

(BSc in Business Administration) In View

Osun State College Of Technology Esa-Oke 2012-2014

(National Diploma in Banking and Finance)

Government Senior College Agege

(Secondary School Leaving Certificate) 2008

General Certificate of Education 2007

Bimstar Nursery and Primary School 2002

(Primary School Leaving Certificate)

WORK EXPERIENCE

Kakawa Discount House Limited

Internship – Institutional Investment Management Department -- April 13, 2015 - November 1, 2015. FBN Merchant Bank Limited

Internship – Coverage and Corporate Banking – November 2, 2015 - November 8, 2016. Servtrust Limited (Deployed to FBN Merchant Bank Limited) Support Staff/Platform Officer – Coverage and Corporate Banking - November 9, 2016 – April 2, 2017. ICS Outsourcing Limited (Deployed to FBNQuest Merchant Bank Limited) Support Staff/Platform Assistant – Coverage & Corporate Banking - April 2, 2017 – till date RESPONSIBILITIES:

Handle all in-house processing of customer transactions, including Account Opening.

Initiation of fresh transactions, rollovers and withdrawals using Finacle 10x.

Ensure complete Account Opening documentation, close monitoring and immediate regularization of all outstanding documents (Customers’ instruction, KYC etc.)

Ensure timely review of customers’ maturity schedule & notification of roll-over transactions & termination of investments.

Obtain credit request approvals from relevant signatories.

Strategically plan and execute all operational process flow to ensure efficient Turn-Around time.

Ensure accurate filing of customers’ instructions, letters and other customer documents.

Ensure effective call - over of all processed transactions on daily basis for error free transactions.

Ensure close monitoring of the cheques-in-Clearing list against timely booking of cleared cheques on value date and NIL back valuations

Ensure timely dispatch of customers’ letters, investment advice, and other correspondence

Give weekly reports of inflows and outflows

Ensure & manage effective inter-departmental relationships for smooth flow of all transactions.

Maintain the highest standard of integrity and customer care at all times SEMINAR / WORKSHOP

CIBN – Professional Conduct & Ethics Certification: July 18, 2019 Fraud Prevention eLearning Course June 27, 2019

Training and Record Keeping eLearning Course September 10, 2018 Suspicion Reporting eLearning Course August 7, 2018 Customer Due Diligence eLearning Course August 7, 2018 FATF and the Risk Based Approach August 7, 2018

Anti-Money Laundering / CFT - Nigeria: September 15, 2017 Introduction to Sustainability and Sustainable Banking August 2017 Whistle Blowing Policy: November 30, 2016

Introduction to Sustainability and Sustainable Banking August 2017 SKILLS

Team Work and Leadership

• National Association of Banking and Finance Students’ Oscotech chapter - 2013/2014 Post held: Treasurer

• Dynamic Bankers’ Club Oscotech chapter

Post Held: Disciplinary committee

Good communication

Written and Verbal

HOBBIES:

Studying, Writing, Listening to music, Dancing and Explore new places. REFERENCES:

Available on request.



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