Srikanth. G as ATLASSIAN JIRA/TOOLS ADMIN

Atlassian Certified Professional AWS Certified Professional Certified Scrum Master

adjeja@r.postjobfree.com 217-***-**** (C)

About: Competent Jira Administrator in all Atlassian Tools.

Overall, 3+ years of Server/GUI Admin experience as Jira/Service Desk/Confluence Administrator in all On- prem/AWS Standalone/Data Center Severs & Atlassian Cloud and overall, 4.5 plus years of IT experience in SDLC/ITIL/Agile Frameworks. Excellent communication, interpersonal, analytical, and problem-solving skills to handle time-sensitive assignments.

Day-to-day maintenance/management/support of all Atlassian Servers (prod, staging and dev), Plugins Management, Jira Projects/Workflows customizations, Confluence Space Management, Atlassian Application links, LDAP User Directories, Crowd, trigger development; documentation; software license management, the installations/upgrades of all Instances including with Cloud.

Atlassian / Jira / Confluence Skillset:

Atlassian Suite

Jira, Service Desk, Confluence

Jira

Atlassian Cloud Jira; Stand-alone & Data Center On-Prem

(VMWare) Jira and AWS Jira

Confluence

Atlassian Cloud Confluence; Stand-alone & Data Center

On-Prem (VMWare) Confluence and AWS Confluence

Atlassian Databases

PostgreSQL v9.4/v9.6/v10.0; MySQL v5.6/v5.7; MS SQL

Server & Oracle v18/v19c

Jira Plugins

Admin related: Jira Toolkit, Jira Suite Utilities, Jira Workflow Toolbox, Jira Misc Workflow Extensions, Scriptrunner, PowerScripts, and Automation for Jira,

Project Configurator, Configuration Manager

Reports/Charts related: EazyBI

Agile Management related: Portfolio/Adv Roadmaps, Structure, Tempo etc

Integration related: PagerDuty, SalesForce, Service-Now, Opsgenie, Slack, Microsoft Teams, Jenkins, Github, HipChat.

Misc plugins: Zephyr, Configuration Manager, SSO SAML etc

API Tools

Perl, Groovy, Build-CI (Jenkins/Maven),Jira REST API/Jira

SDK/Plugins.

Confluence Plugins

RefinedWiki, Gliffy Draw.io, Comala workflows, Team

Calendars, Adv Tables etc

Linux

RHEL/CentOS 7.x/8.x & Ubuntu

Monitoring

JavaMelody, Datadog and New Relic, Splunk, Nagios

Programing Languages

Java, Python, JavaScript

Salesforce CRM

ZOHO, ClickSoftware FSE

Experience:

Atlassian Consultant

Audacious Inquiry LLC, Baltimore, MD (Jun 2020 – till date)

Administered Jira/Service Desk/Confluence Applications as a member in the Atlassian Tools Administration team.

Conducted Quarterly maintenance tasks with updating licenses, testing, drafting steps followed on Confluence.

A staunch believer of thorough documentation of all Installation/Upgrades Runbooks, Admin related tasks, Atlassian Tools Best Practices/Policies/Procedures and FAQ’s in the Confluence wiki pages.

Fixed Gadget Errors on Dashboards by updating the SSL certs (CA) on the instance on the servers.

Created a Central Queue Service Desk project by merging all the existing projects, migrating projects, promoting centralization of IT System, integrated with Confluence.

Automations like using JSU, Workflow Toolbox, JMWE, Enhancer, Script Runner for

extended workflow management and complex workflow customizations.

Day-to-day support ticket solving issues with workflows, user permissions, project setup, customizations on both internal and customer- instances through daily/weekly support calls.

Worked with configuration set up of Database for the new instance.

LDAP Integration's with AZURE AD using Jira User Sync on Customer Instances.

Setting up Dashboards, Gadgets with jQuery, Filters, Automations.

24/7 Maintenance of application servers on AWS Instances.

Implementation of ZOHO Salesforce CRM for onboarding the users on Atlassian Projects.

Monitoring the applications using Java Melody, Data Dog, CloudWatch, etc.

Gathering new requirements with Stakeholder meetings on Weekly Calls, Status Calls, Check-ins.

Security Permissions on delegating users access on Atlassian Products.

Setup AWS resources from scratch like creating EC2 instance, ELB, Auto scaling, setting up VPC, handling security concerns, Park the Cloud.

Making sure that all systems are healthy all the time and maintaining the system and application-level backups, VCS Fail-over and disaster recovery through all N/W, system and DB administrator’s communication.

Written Cloud formation templates and deployed AWS resources using it.

Written a bunch of REST API tools & Groovy scripts (behaviors/listeners) to customize Jira and to integrate Jira with other applications via webhooks. Written Jira API Tools to auto-move Service Desk tickets of one issue type to a Jira project of another issue type and to extract the list of Jira users with the respective Jira Groups and Project Roles.

Jira Administrator

Centene Corporation, St. Louis, MO (Jun 2019 – Jun 2020)

Reporting, Dashboards and Gadget/Macro support.

Automation/Customization of workflow post-functions/validators/conditions.

Written quite a few groovy/customized scripts for post-functions in the Jira workflows.

Intensive Linux usage (Jira servers) and Jira GUI Automation rules on a daily basis.

Jira AWS Data Center Upgrade from v.7.11.2 to v.7.13.9 and then v.8.5.1 (Data Center Enterprise versions) in both Test and Prod environments.

Migrated the Jira/Confluence data from one Atlassian cloud instance to another and then merged the final consolidated single Cloud instance data into the Corp Jira instance. First performed these two-step migration procedures on a Staging instance and then documented all challenges/issues during this migration process and finally executed the Production cut-over of the migration seamlessly.

Cleaned up the unorganized projects’ workflows and setup all best practices to maintain better data integrity.

Custom JQL queries for Reports, Filters, Dashboards & Gadgets.

Installed and configured Zephyr Test Management plugin.

Always curious and enthusiastic in trying out new things such as Confluence Clustering (Production), Jira Data Center (Staging) & Service Desk (Staging); Thoroughly Results & Customer oriented thinking.

Jira Administrator

State Farm, Bloomington, IL (Dec 2018 – Jun 2019)

Got introduced to in depth knowledge of Atlassian Tools like Jira, Confluence, Bitbucket etc.

Performed all Jira Administrative related tasks including the workflow enhancements and managing the Prod/Dev/Staging environments.

Handled the GUI support of Fields, Screens, Workflows, Schemes, Permissions, Email Handlers, Plugins & LDAP User Directory management.

Done the day-to-day Jira/Confluence support by working on the daily Jira tickets.

Validated the regular backups/restores of both applications on a periodical basis.

Religiously maintained all Jira/Confluence Administration related documentation (New Jira User manuals, Architectural Diagrams, FAQs, Maintenance Windows/Outages, Install/Upgrade Instructions, How-to articles, to name a few) in the Confluence Space Wiki pages.

Handled the GUI support of Fields, Screens, Workflows, Schemes, Permissions, Email Handlers, Plugins & LDAP User Directory management.

Multiple Customizations of Jira workflows/plugins with JavaScript and Java.

Java Application Developer

Accenture, Hyderabad, India (Dec 2015- Dec 2017)

Responsible for creating efficient design and developing User Interaction screens.

Developed dynamic e-mails using JavaScript, and hand coding of HTML5, XHTML, and CSS3.

Developed responsive and interactive pages using Angular 1.0 and springboot frameworks.

Implemented various Validation Controls for client-side validation with JQUERY and JavaScript.

JQuery opinionated about how a CRUD (Create, Read, Update, Delete) work on Applications.

Gathering requirements and application support, maintenance with Dashboards, Reports.

Experienced with a SCM such as GitHub, SVN to manage source code repositories and performed branching, merging, and tagging depending on requirement.

Certifications:

AWS Solutions Architect Associate (2020)

ClickSoftware CRM Consultant (2019-2020)

ACP 600: Atlassian Certified Project Admin Jira (2021)

Certified Scrum Master (Scrum Alliance 2021)

Education:

Master’s in Computer Science

University of Illinois, Springfield, IL

Bachelor’s in Science & Technology (Computer Science)

NEC (Autonomous), Andhra Pradesh, India

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