Employee Relations Front Desk

EXPERIENCE:

Hotel Indigo Lower East Side, New York, NY May 2017 - Present

Front Desk Agent

•Maintain accurate people data in documents, systems, and employee files for the beginning of employee lifecycle

•Partner with the HR Team to assist in annual internal audit and ensure the confidentiality and proper retention of all employee data and documentation

•Answer an average of 40-60 calls and emails per day by addressing customer inquiries, problems and providing hotel information.

•Assist management with managerial duties such as balancing the house, reaching out to guest personally and supervising agents when managers were away

•Assist General Manager in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget

•Maximized hotel revenue by an additional $75,000 per year

•Enrolled over 1,000 members yearly to loyalty program

•Recognized for ability to handle and resolve confrontational guest situations

•Initiated Covid-19 safety precautions among front desk staff including checklists and sending surveys prior to shift

Gansevoort Meatpacking Hotel, New York, NY July 2016 – May 2017

Guest Service Agent

•Streamlined effective operations when acting as swing manager coordinating personnel scheduling, developments with guest reservations and large-scale bookings

•Communicated with customers clearly while building a relationship to encourage return business

•Check-in/check-out hotel guests courteously and efficiently; processed all payments according to established hotel requirements and provided information and assistance to all guests and visitors

•Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance

Gansevoort Park Hotel, New York, NY May 2014 – June 2016

Lifeguard Pool Attendant

•Ensured the health and safety of members by enforcing pool rules and regulating CPR procedures in critical situations

•Provided detailed directions to guests in order to ease and increase efficiency of navigation throughout the hotel

•Developed relevant skills necessary to provide exceptional customer service in the industry of hospitality and tourism

EDUCATION:

Baruch College CUNY, New York, New York May 2015

Bachelor of Business Administration in Human Resources

Relevant Courses: Human Resource Management; Employee Development and Training

SKILLS:

•Languages: Spanish-native, English-native

•Proficient in G-Suite, Microsoft (Excel, PowerPoint, Word),

•Key Skills: Analytical skills, Communication, Conflict resolution, Hotel operations, Multitasking, New business development, Prioritizing, Employee Relations, Project management, and Time management.

Contact this candidate