Marina Hernandez

817-***-****

Abilene, Texas ***02

adjefs@r.postjobfree.com

Objective:

Motivated self-starter with extensive medical records clerk, program specialist who takes pride in screening, consulting and assisting MHMR clients with their benefit needs throughout the application process, providing supporting documentation whether eligibility or financial while promoting a positive relationship. Takes initiative to follow-up with staff and individuals throughout the application process.

Skills:

Bilingual – Spanish (written and spoken)

Verbal Communications

Customer Service

Microsoft Outlook

Data Entry

Computer Proficiency

Experience:

Cooperative Resource Center, Abilene, TX Nov 2020 - Present

Customer Service Representative

Provide assistance to members with outage tickets, payments, answering incoming calls, develop and maintain relationships with members. CSR’s assist customer with their telephone inquiries by answering questions, resolving concerns, and providing/receiving information involving extensive time, multi-tasking on the computer and telephone.

MHMR of Tarrant County, Fort Worth, TX May 2019 – June 2020

Consumer Benefits Specialist

Established and maintained an individual’s access to relevant benefits. These duties included: Assisted MHMR Tarrant individuals in obtaining Social Security Insurance (SSI)/Medicaid. Obtained necessary information and documents, assisted with the completion of forms. Preparations of medical records and provided consultations for individuals throughout the application process. Completed annual registrations. Assisted individuals with making the initial contact to the Social Security Administration to begin the application process. Used all available resources to collect information and supporting documentation necessary to complete applications for all benefits.

Assisted individuals in the completion of forms necessary to obtain benefits. Conducted follow-up contacts with staff and individuals throughout the application process as needed.

Program Specialist I January 2018- May 2019

Entered fee assessments, entered funding source, called parent/guardian to complete fee assessments and scheduled appointments. Made copies, filed, scanned and pulled charts if necessary. Added and corrected demographic information in CHMC. Translated for the Spanish speaking parents.

Lead Caseworker August 2012-September 2016

Updated, added to the HCS and TXHL interest list. Contacted consumers/families primarily over the phone but may also be face to face, to ensure consumers/families had updated the contact information for the consumer. Assisted the department as needed at outreach events, information fairs. Engaged in quality assurance for the department to ensure accurate information. If error was found, to implement corrective actions to ensure the information in the system was updated and accurate. If unable to find the consumer/family to conduct the annual Interest List contact, would make all possible attempts, including sending a certified letter to last known address and their recent Medicaid address. To confirm changes with other collaborative sources as needed, such as Service Coordinators.

Clerk IV October 2011- August 2012

Ran weekly reports for the Program Managers, Made QA calls for Spanish speaking contacts/guardians. SAL data entry, Scheduled interviews for the Program Managers for various positions in IDD services. Tracked spreadsheets to make certain PDP’s were done within 30 days. Updated addresses in CMHC, ACCESS and CARE. Created and mailed letters for contacts to notify families which Service Coordinator was assigned to them. Faxed staff mileage to payroll, sorted mail and routed calls.

Clinic Support Associate October 2009- October 2011

Entered fee assessments, entered WebCare, built charts, filed, copied, checked Medicaid status on TMHP, assisted with Spanish speaking clients, faxed release of information forms for medical records to appropriate sources and SAL data entry.

Education:

Menard High School, Menard, Texas