MAANMOHAN SINGH

Mobile : +971-**-*******

+971-**-*******

Email : adjee8@r.postjobfree.com

Self-motivated and experienced professional with keen interest to work within Airline/Aviation and Hospitality Industry. Well experienced in working within automated office environment with ability to adapt to leading change and striving towards taking new challenges. Enthusiastic, highly organized team player with excellent customer service, strong interpersonal and communication skills.

Knowledge of software programs such as Microsoft Word, Excel, PowerPoint, Access and Outlook

Good Communication Skills

Ability to work under pressure

Enjoy working as a team member as well as independently

Able to manage multiple task and meet deadlines

Fast learner and have the initiative to do tasks

Airport Operation Supervisor &

Flight Operation Officer Dec 2014 – April 2020

United Aviation Services – DAFZA

Ramp Handling Supervisor Jan 2013 – Aug 2014

Mixjet Flight Support

Ramp Supervisor & Flight Operations Officer Mar 2010 – Oct 2012

Palm Aviation FZCO

Customer Service Officer & Ramp Officer Dec 2006 – Mar 2010

Execujet Aviation Group

Sales Executive Aug 2002 – Oct 2007

Mister Baker Trading LLC (FMCG)

Merchandiser Aug 1998 – May 2001

Gulf Trading & Refrigerating LLC (FMCG)

CAPABILITIES & PROVEN JOB ROLE

Ramp/Airport Operation Supervisor;

Supervising Commercial, Private & Cargo flights.

Supervising the assembling and forwarding of luggage to departing flight, as well as guiding the passengers to designated gateway for boarding of aircraft, to expedite transfer of passengers between airline flights.

Handling all Ramp activities, coordinating with Airport Authority to open the counters for boarding & for all Ground services.

Managing ground handling operations, including passenger check-in, security screening, baggage transfer to and from A/C.

Day to day handling customer queries and dealing with different VIP clients and arranging all the required services accordingly.

Arranging required services, coordinating with local handler for refueling, ground power unit, passenger/crew buses, container high loader, transporters, air starter unit, potable water truck, lavatory service, catering vehicle, conveyor belt loaders, passenger boarding stairs, pushback tugs & tractors, A/C unit.

Supervising the assembling and forwarding of luggage to departing flight, as well as guiding the passengers to designated gateway for boarding of aircraft, to expedite transfer of passengers between airline flights

Assisting Crew with all the formalities of Immigration & Customs. Correspondence with captain.

Arranging ground handling services worldwide, Quote Fuel prices, preparing briefing reports related to ground handling services.

Assurance of the on-time performance and smooth flight handling, Flights follow up & sharing movement message and keeps the client updated throughout the journey.

Flight Operations Officer;

Act as a coordinator between civil aviation & flight operators to obtain the over flight & Landing permits, slots clearance for Private flights, Commercial flights, Cargo, Ambulance, Ferry & military flights

Interacting with worldwide Civil Aviation Authority for the particular flight and seeking them for the permits.

Updating clients/Ground handlers with the departure & arrival movements.

Arranging services – ground handling, fuel, permits, catering etc…

Following up fuel movements, to provide smooth fueling to the aircrafts world wide

Preparing service briefing in TMS & sending to the clients.

Coordinating with Ground handling agent worldwide to arrange all the services on time for smooth handling.

Preparation & monitoring the validity of Landing & Over Flight permission.

Customer Service Officer & Ramp Officer;

Arranging all the required services i.e. fuel truck, GPU, buses, container loader, transporters, ASU, potable water truck, lavatory truck, catering vehicle, conveyor belt, passenger boarding stairs, pushback tugs & trucks, A/C unit.

Handling Big Charter Groups and providing all the necessary support to make their journey eventful.

Rendering personal services to passengers in airline terminal to facilitate movement of passengers through terminal and create goodwill

Making necessary arrangements for the assembling and forwarding of luggage to departing flight, as well as guiding the passengers to designated gateway for boarding of aircraft, to expedite transfer of passengers between airline flights.

Providing Information to the Passengers regarding terminal facilities

Attending to the queries of the passengers concerning flight schedules and accommodations

Monitoring tasks such as loading luggage on & off aircrafts, catering requests, fuel orders etc.

Ensuring the availability of Customs & Immigration Staff to facilitate the passengers/ guests

Arranging hotel and short-term accommodation as per requests from global offices.

Maintaining update of the Flight Operations Manual Coordinating with the Training Department, HR and Ops regarding indoctrination of new employees, including issuing of name badges, business cards / security passes and relevant manuals.

Sales Executive;

Responsible for planning product ranges and preparing sales and stock plans.

Develop quotations, correspondence letters, process customer purchase orders and forward customer enquiries to the supplier.

Organize product demonstrations and attend meetings with prospective customers.

Meet with suppliers and manage the distribution of stock, possibly negotiating cost prices.

Conduct stock training in order to isolate damaged stocks.

Enhance the customer base to include retail supermarkets and hypermarkets.

Merchandiser;

Visiting Hypermarkets & Supermarkets every day to make sure all products are displayed correctly

Keeping a record of stock back in warehouse in order to display the product on the shelf

Develop and implement merchandising plans to assist in the marketing and promotions

Responsible for promoting and marketing products by means of store displays.

Everyday taking inventory, removing any expired or damaged products, replacing products, and meeting with store managers for re-ordering products.

Assisting in strategies and producing goals for the company and clients.

Assisting with selected products during seasonal times, surveying stores, and forecasting products and sales.

Address any customer complaints or issues and maintain an adequate customer service level

Travel & Tourism Diploma from Canada – IATA/UFTA

Skyline College University – Sharjah, U.A.E.

Higher Secondary School - CBSE

National Open School – New Delhi, India

Computer Software Diploma

Haryana Computer Centre - India

Received Certificate in DANGEROUS GOODS REGULATIONS – AWARENESS for having passed

the course successfully.

Received Certificate of Appreciation from Dnata Baggage Services for hard work and

Commitment shown on job.

Awarded Certificate in ETIQUETTE FOR EXCELLENT CUSTOMER SERVICE for successfully

Completing the Spearhead Training Course.

Nationality : Indian

Birth date : January 08, 1971

Marital Status : Married

Driving License : UAE Driving License + Own Car

Visa Status : Visit Visa

Profile

Skills

Career Snapshot

Educational Background

Achievements / Seminars Attended

Personal Information

Contact this candidate