JOHN Y. HOLLAND

***** ********* ***** ****** ****** FL 813-***-**** adje35@r.postjobfree.com

TECHNOLOGY DEVELOPMENT & OPERATIONS MANAGEMENT

Expert Planning and Management of Complex technology solutions that increase Efficiency, Productivity and Profitability

SNAPSHOT PROFILE:

Accomplished IT management professional with a comprehensive background in software development and managed infrastructure and technology services. A hands-on technology management leader skilled in IT best practices regarding application development and IT services delivery in complex customer driven environments. Solid interpersonal and communications skills as well as a demonstrated ability to manage teams with multiple priorities in fast paced environments.

A specialized talent for taking development concepts and projects, seeing them through to delivery measuring success and taken action on that success.

Core Competencies follow:

Information Technology

LAMP Stack Development

Agile Methodology with Scrum

Hybrid Windows / LAMP deployments

Microsoft Visual Studio .NET with TFS

Oracle SOA Fusion Suite

SOA & Web Services on .NET

Enterprise Office 365, SharePoint and Reporting Services

Dell / HP Datacenter Server deployment and management

IBM Web Sphere, IBM MQ, AIX, IBM OS/390, Z/OS

Business Management

Represent project stakeholders throughout the development process

Agile, CCPM and EVPM

Enterprise Project Management

SDLC Development & Implementation

Resource Allocation, Scheduling and Risk Modeling

Regulated Policy & Procedure Development

Leading ERP system integrations

Budget Management & Cost Containment

Data Center Consolidation, Virtualization & Cloud Computing

Client Relationship Building

Typical Industries Served

Biotechnology & Pharmaceuticals

Telecommunications & Media Providers

Insurance and Financial Services

HR & Background Service provider

Retail E-Commerce

Leading SaaS and Cloud Services providers

RELEVANT EXPERIENCE

4/13-Present Betacom Incorporated, Thonotosassa, Florida

Director of Technology

Leading United States cell tower and construction firm

Managed infrastructure and software development teams operating across projects in a hybrid agile methodology reporting to the company CEO.

Responsible for internet-based hardware and application architecture working across organization verticals to govern and drive building and testing of new technology leveraging it for rapid growth.

Led a program to develop internal ERP application which the company used as a primary platform to support its growing business. leading a team that supported thousands of web based and mobile users across the United States.

Lead a company effort to manage, maintain and support hundreds of internally owned and BYOD mobile users on both AirWatch and MaaS360 platforms.

Functioned as operations incident management and security response leader from escalation through root cause analysis.

Impact Achievements:

Lead a group of developers that created and deployed a mobile component to preexisting client management. & ticketing system

Established modules to identify and remove duplicate client data and application logic, increasing efficiency and speed collection times and reducing overall solution cost by 40%,

Planned and organized a nationwide automated installation and qualification program for client specific configuration eliminating manual processes and dramatically improving quality

Designed, installed and supported 30 branch office and reginal warehouse centers utilizing automated inventory control and integration with client supply chain and delivery systems dramatically reducing field inventory management costs.

1/12-4/13 First Advantage, St. Petersburg, Florida

Manager of Biometric Product Development, Advanced Biometrics Group

Worldwide leader in employment background screening and related technology

Primary technology development and operations manager of biometric software development project including fingerprinting and I-9 applications

Management of 17 development and support staff operating in Java / J2EE as well as LAMP stack in various office locations throughout the US and Asia

Tasked by company senior management with a platform turnaround that included new SDLC, support process and establishment of a software quality assurance process for software development

Responsible for platform regulatory compliance with government agencies such as DHS, FBI and HIPAA

Analyzed specifications and architecture of design specifications working closely with core design and project teams to meet short term product goals while rigorously maintaining and adapting to operational environment changes

Impact Achievements:

Improved software development processes and implemented a quality program that directly lead to the platform exceeding revenue expectations month over month during platform turn around phase

Established standardized development toolset based on Microsoft Team Foundation Server 2010 and SharePoint Services 2010 along with an intergraded VMware development and staging environment which lead to the significant increase in product testing cycles and improved quality of product releases

Product release defect rate fell from 40% to 5% within the first four months of managing the development group

Documentation practices more than doubled available product documentation within the first six months

Platform dramatically changed regulatory audit results passing audits with the Federal Bureau of Investigation as well as some of the world’s largest banking institutions

Employee retention remained 100% during the development department turnaround phase

8/99-1/12 DATATRAK International Inc., Mayfield Heights, OH

Director Technology Services

DATATRAK was the pioneering technology services company focused on global Clinical IT solutions for the clinical trials industry. The first public company of its kind in the pharmaceutical industry..

A member of the founding management team and initial solution architect

Scope of responsibility called for heading up all IT operations, hosting infrastructure and product development in both the USA and Bonn, Germany locations in an industry leading EDC (Electronic Data Capture) provider

Technology leader for IT engineers, developers and technology specialists operating in an agile methodology in the US and Europe; that included a help desk team incorporating 3rd tier technical support for systems and software development

Provided software and services that enabled biotechnology research clients to achieve industry compliance with HIPPA, HL7 and 21cfrp11 efficiently while lowering costs of data exchange between systems

Responsible for systems regulatory compliance (FDA, SOX, PCI, GCP), client and vendor relationships as well as budget management for a $8 million-dollar annual technology budget

Primary development project manager of clinical systems software including data mining, EDC and statistical analysis applications operating in .NET Java / J2EE as well as LAMP stack environments in various office locations throughout the US and Europe

Analyzed vendor products, competitor’s offerings, options for critical design elements, features and determining optimum selection and use standards of data mining and analysis tools, i.e. Cloverleaf, SAS, Crystal, IBM DB2, Oracle

Impact Achievements:

Designed and implemented two multi-million-dollar data centers focused on compliance within a regulated clinical environment

Primary architect for solutions that allowed for automated deployment of client applications on a global scale to a diverse user base involving desktop computers, laptop, mobile and handheld devices. Utilizing Citrix technology

Managed software and infrastructure services to more than 59 countries involving over 20,000 users

Designed and implemented custom IT quality process systems. Outcome: Reduced system audit timelines and reduced costs of regulatory approval by a robust 75%

EFXPERIENCE FOUNDATION

IBM International Business Machines Corporation, Moline IL

IBM Business Partner and lead engineer for Fortune 100 accounts

Sr. Systems Engineer, Solution Architect, VP Service Delivery

IBM is a global leader in hardware and software technology

Gained rapid recognition and earned promotion from technical assistant to lead account engineer in less than one year

Provided technical and development support to a sales team targeting large accounts with cross platform concerns

Provided expert level technical consulting and development for clients in a lead role to John Deere

Specialized in operating system installations on large, mid-range and PC network hardware. Additionally, served as troubleshooter on various mainframe systems within large enterprise accounts

Performed installation, configuration, upgrade and support for Mainframe MVS and Z/OS Operating Systems

Consulted on software deployment, network design, server and storage hardware support and automation with IBM Products and Operated within multiple business verticals including financial services, insurance, healthcare and manufacturing

Responded to customer service calls where software engineering skill was required. Accordingly, was able to access IBM’s latest technology and key customer contacts, thus gaining a broad scope to a wide range of industrial and commercial activity within manufacturing, insurance, healthcare, media communications and consumer product organizations

Special Achievements:

Selected to train at the world-renowned IBM Watson Research Center earning a special certification for work performed on Series1 hardware & NetView/2 distribution manager and systems software training programs

As the lead desktop engineer, I was given responsibility for managing desktop services for two Fortune 500 accounts.

Was part of S/390 desktop integration SEAR team that developed mainframe application to managed desktop and distributed location management system that became the foundation of Tivoli product suite

Designed software to reduce system implementation time by 80%

Developed systems to consolidate large scale insurance claims databases consisting of Oracle, IBM DB2 and Sybase platforms

EDUCATION & CONTINUING EDUCATION:

Case Western Reserve University, Cleveland Ohio Certification of Nursing Informatics 2006

Scott Community College, Bettendorf, Iowa – Major: Business Computer Programming, GPA: 3.8, 1994

Microsoft Project Enterprise Certification 2013

Federal Bureau of Investigation CJIS Certification 2012

Completed FIU Six Sigma Green Belt Certification Program 2012

ACRP Certification, the Academy of Clinical Research Professionals 2007

EMC Proven e INFO Structure Certification, 2004

Citrix Certified Enterprise Administrator, 2002

Certification FDA Guidance for Industry: Part 11, Electronic Records; Electronic Signatures 2002

ICH GCP Certification 2001

Microsoft Certified Systems Engineer (MCSE), 1998

IBM Watson Training & Research Center, Hawthorn, NY, 1994-1996.

oMajor Programs: IBM Assembly Language IBM OS/2 LAN Server Certification, IBMS/390 Configuration & Operations, CICS System Manager, CICS Command Level Coding

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