Store Manager Sales Executive
Resume:
Taylor-Lee Philander
*** **** ******, **********, **** Town, 7405
Mobile: 067-***-**** Email: adjdzd@r.postjobfree.com ID No.000 224**-*****
EDUCATION
Institution: Kensington Secondary School
Last Grade completed: 12
Year: 2017
Subjects: English (HL), Afrikaans (FAL), Life Sciences
Life Orientation, Consumer studies, Geography, Mathematical Literacy
PROFESSIONAL EXPERIENCE
Company: WNS GLOBAL SERVICES SA (PTY)
Position: Customer Services Expert
Period: December 2020 to date
Duties:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments and complaints.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Company: Sterns Canal Walk (TFG FOSCHINI GROUP)
Position: Floor Supervisor
Period: January 2019 – December 2020
Duties:
•POS System
•Responsible for manual authorisation of sensitive transactions
•Unpacking and checking of stock
•Receiving and Despatching of Stock
•Securing of Merchandise
•Daily stock counts
•Updating administrative records
•Manning of staff
•Visual and Actual Merchandising
•Responsible of Repairs of Jewellery
•Check and sign banking deposit slips
•Control of Safe and Store keys
Company: Toy Kingdom Canal Walk
Position: Cashier
Period: November 2017 – January 2019 Duties:
•Working directly with clients
•Responsible of sales and orders
•Updating of administrative records and manning of stock
Company: Shoerama Canal Walk
Position: Sales executive
Period: May 2016-June 2017
Duties:
•POS System
•Working directly with clients.
•Ensuring all stock is counted on arrival.
•Accurately updating administrative records.
•Responsible of sales and orders.
PERSONAL ATTRIBUTES
•Good observation skills.
•Computer literate, able to use MS Office, EXCEL and MS Powerpoint
•Having a professional approach to all routine tasks.
•Focused on the delivery of customer service.
•Excellent time-management skills.
•Ability to communicate effectively at all levels.
•Experience of working on major events.
•Smart, well-groomed and confident.
•Have a professional attitude.
•Possess a friendly and approachable personality.
KEY COMPETENCIES AND SKILLS
•Networking essentials
•PC Basics
•MS Office
References:
Jenine Swarts
Area Manager -Shoerama Canal Walk
Deon
Store Manager- Toy Kingdom Canal Walk
Tracy Maneveld
Area Manager- Sterns Canal Walk
Victoria Kironde
Team Leader- WNS GLOBAL SERVICES
I am a perfectionist who takes pride in everything I do. I have excellent Customer Service and Communication skills.
I am very enthusiastic and a team player. I can work independently, unsupervised and I am always willing to go the extra mile. I am a quick learner, who is always up for a new challenge. I am a vibrant young woman with a vivacious personality and a great sense of humour.
I would be an asset to your company not just for my experience and high standards but for my reliability and flexibility as well. I am confident that I am able to perform the job effectively, and I am excited by the idea of working for a dynamic fast-growing company as applied for.
I hope my CV meets your requirements and thank you for taking the time to consider my application.
Contact this candidate