Social Media Customer

Keshav Kumar

Email : adjdu4@r.postjobfree.com

Contact No: 931-***-****

Highlights –

o Experience working in both B2B and B2C industries. (IT, E-commerce) o Worked in two startups.

o Self-motivated with problem solving skills and keep learning and implementing attitude.

o Worked with operation, product & CRM teams to solve customer escalations and while making sure customer satisfaction.

Tools Knowledge – Freshdesk, Knowlarity, G suite, Webengage, Clavertap, Excel. Super Highway Labs Pvt. Ltd. (Aug 2015 to Jan 2020) Position – Senior Executive Growth Responsibilities Responsibilities –

o Upselling monthly quarterly and yearly subscriptions to the trial users. o Maintain minimum response and resolution time on customer escalations on social media channels.

o Answering customer complaints and queries on chat and email. o Following up with B2B lead clients to fix the meeting. o Handling customer escalations on social media channels ensuring satisfactory resolution to user and managing minimum response time.

Xerion Retail Pvt. Ltd. (May 2012 to Jul 2015)

Position - Senior Customer experience Executive

Responsibilities –

o Answering customer queries and complains on social media ensuring satisfactory resolution on priority.

o Replying customer complaints and queries on mail and call. vCustomer BPO (Aug 2010, Jan 2012)

• Outbound calling to sell holiday packages in New Zealand and Australia Highest Education :

Date of Birth :

Marital Status :

Interests :

Graduate from Delhi University

15-Jan-88

Married

Reading, Watching Movies

Personal Details

Declaration – I herbal declare that all the above information is true to my knowledge. Date:

Place: KESHAV KUMAR

(Signature)

Contact this candidate