Yonas Araya

city, state

m: 616-***-**** e: adjdrs@r.postjobfree.com www.linkedin.com/in/yonas-araya-2020

CORE COMPETENCIES

Hardware Configurations • Operating System Installation • Technical Troubleshooting

TCP/IP Communications • Windows and Linux Filesystems Navigation • Directory Services

Infrastructure Server Management • IT Security • Preventative Maintenance

Documentation & Reporting • Microsoft Office 365 Deployment and Administration

EDUCATION

Google IT Support Professional Certificate • October 2020

●Skill development experience includes:

oTechnical support: installing & configuring computer hardware, software, and networks

oComputer networking: standard protocols for TCP/IP and network services (e.g., DNS)

oOperating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systems

oSystems administration: server management and user & information management

oIT security: evaluating potential risks and utilizing encryption algorithms and techniques

Excel Skills for Business • November 2020

●Skill development experience includes:

oExcel Interfacing: performing basic calculations with formulas and functions, professionally formatting spreadsheets, and creating visualizations of data through charts and graphs

Microsoft 365 Essential Training • Dec 2020

●Skill development experience includes:

Office 365 Administration: deployment, troubleshooting, and security & compliance

Ancilla College • Associate of Science • May 2012

●Health and Fitness

PROFESSIONAL EXPERIENCE

Life Coach • Bethany Christian Services, Grand Rapids, MI October 2014 – August 2019

●Assist clients in developing realistic goals and life plans

●Motivate individuals to make positive life-altering changes.

●Track client progress and maintain case files for reporting purposes.

●Communicated strategies to improve choices and overall wellbeing

●Coached families in group and individual settings to assess needs and build coping strategies.

Account payable Clerk • Standard Parking Plus, Grand Rapids, MI February 2011 – October 2014

●Handle 30+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention

●Code and enter AP Invoices into an accounting system for immediate processing

●Reconcile vendor statement and resolving all discrepancies through regular communication

●Facilitate vendor and contractor payment process via check; ACH; and wire methods

Interpreter/Translator • Liaison Linguistic, Grand Rapids, MI March 2014 – August 2019

●Served as Medical Interpreter at hospitals, emergency rooms and clinics

●Served as Legal translator/ interpreter in courts

●Grew client list 5 to 30 though robust word of mouth

●Received an average 85% customer satisfaction rating to date, 15% higher than company average

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