Career Objectives

To become part of a challenging organization that provides opportunities for personal and professional development in the field of Information Technology & Information Systems with active interest in the field of Project Management Program Management PMO IT Infrastructure Operations Management that involves Technology Management, Project Planning, Implementation, People Management and Development of Procedures and Processes. To work in a quality certified organization, which gives me an opportunity to demonstrate my skills & in turn be a source of growth for the organization.

Executive Summary

14+ Years of total IT experience with vast exposure to end to end Project Management space. Successfully managed multiple projects involving Development and Implementation. I have extensive expertise in Project Management, Program Management,PMO, Stakeholder Management, Vendor Management, Methods, Processes & Developing Cost Effective Solutions to meet customer / business requirements. I also have good experience with IT Project Management, Planning, Technology & People Management, IT Infrastructure Management, Risk Management, SDLC, ASP.NET, VB.NET, SQL Server and SharePoint.

Specialties

IT Service Delivery

Requirement Gathering

Issue and Risk Management

DevOps

IT Project Management

Project Governance

Stakeholder Management

Project Life Cycle

IT Operations Management

Strategic Management

Vendor Management

Project Planning

Program Management

Process Improvements

Change and Transformation

Client Handling

Education & Qualifications

Global MBA (Majors: IT & General Management) from CEU Business School, New York/Budapest

Bachelor of Engineering (Majors: Computer Sc. & Engineering) from Utkal University, India

Bachelor of Science (Majors: Mathematics Honors) from Ranchi University, India

Technical & Professional Certifications:

Prince2 Certified

ITIL V3 Certificate in IT Service Management

Work Experience:

Wipro Limited: March 2020 to Presemt: Project Manager

Radix Infosolutions : June 2016 to August 2019: Project Manager

Alchemy Solutions/ IBM India: October 2015 to May 2016: Project Manager

CEU Business School: August 2013 to July 2014 : General Management

IBM India: September 2010 to January 2013 : Application Developer

Perot Systems TSI: February 2008 to February 2009: Associate

IDS Infotech: June 2007 to February 2008 : Senior Software Engineer

Radix Infosolutions: May 2005 to May 2007 : Software Engineer

VirtualSoft. Inc.: July 2002 to November 2004: Software Professional

Conferences and Speaking Opportunities

NASDAQ (“Market Entry Strategy for Asia Pacific”)- 2014, New York, United States

Training and Seminars

Leadership Training - 2008, IDS Infotech, Chandigarh, India

Change Management Process - 2015, IBM, Pune, India

Other

Passport Details - K7176818, valid till January 2023

Visa Details - B1 US Visa, valid till March 2024

Employment History

Radix Infosolutions (June 2016 - August 2019) as Project Manager

Responsibilities:

Managed all phases of IT application development projects, including initiation, planning, execution, implementation, and post-implementation activities.

Developed detailed work plans, project schedules, estimates, and resource plans in conjunction with project team members and other involved IT and business teams .

Define and managed project scope and risks. Investigate and make recommendations on issues that challenge scope boundaries.

Ensure monitoring of progress against all projects is timely and accurate and enables Sponsors and stakeholders have visibility and sufficient information to make the required decisions.

Identify the risks/Issues and mitigate them or communicate to stake holders.

Monitored and managed on project traction and progress and, as necessary, coordinated the development, discussion, and approval of corrective action and/or contingency plans.

Created project status reports highlighting critical issues for management and overall status of the project.

Conducted project meetings and be responsible for project tracking and an effective issue resolution process.

Managed client relations to ensure that project delivery expectations are specified and met.

Engaged project stakeholders and communicated project updates to ensure buy in and project success.

Worked with multi-site project teams across time zones.

Work closely with cross functional teams of Business, vendor, QA, etc.

Planned and implemented change management process, handled incident and problem management actiivties.

Built and maintained strong relationships with internal and external key stakeholders.

Ensured project activities and deliverables adhere to internal quality standards.

Managed and delivered multiple projects at the same time.

Proactively managed potential personnel and business issues.

Projects & Achievements:

Developing & implementing several telecom projects for the client.

Supporting and enhancing existing projects through incident management process.

Devised new methods and processes, document templates and methodologies.

Successfully completed multiple projects at a single point of time.

Alchemy Solutions/ IBM(October 2015 - May 2016) as Project Manager

Responsibilities: Reporting to the Program Manager and leading a distributed team of 13 technical resources across multiple locations. As a IT Project Manager, I’m responsible for successful development, implementation, installation, upgrade, maintenance & troubleshooting of all current and planned projects. This also includes new development, requirement gathering, capacity planning, providing technical advice to the clients. I'm responsible for managing the delivery and maintenance of IT projects of our client Vodafone which includes liaising with Vodafone technology team as a single point of contact, new development projects, point of escalation, technical support and IT governance.

Management and leadership of the IBM project management PM Team; Leading a team accountable for developing, handling and maintaining all the telecom project for Vodafone, my role is to complete the projects as per the plan.

Manage a team of project coordinators and technical resources to bring in projects/tasks on time and within budget.

Leading the PM team and global delivery teams to handle all the telecom based it projects as per the client.

Manage projects and work closely with the PMO team to ensure support and administrative functions like time and material requests are completed accurately and on time.

Making sure that the ITIL processed like Incident Management, Problem Management & Change Management are adhered.

Identifying and implementing continuous improvement initiatives including process and technical tools.

Identifying and implementing chargeable technical service offerings in addition to current installation services.

Provide leadership and direction on customer issue resolution.

Liaising and escalating issues where appropriate within the Project Management team.

Make sure that all the stakeholders are on the same page to avoid any last minute surprises.

Manage internal and external vendors to purchase third party hardware and software as per the requirement.

CEU Business School (August 2013 - July 2014) as General Management

IBM India (September 2010 - January 2013) as Application Developer

(IBM India is the subsidiary of IBM, the biggest IT company of the world. IBM is regarded as the leader in the IT field as everything that is related to computer was invented by IBM. All the new inventions in the IT field goes to IBM. )

Responsibilities: Responsible for software and hardware projects. I was part of the application development team and ensuring that the service levels for the team are met in an efficient and effective manner. I was also responsible for the development and maintenance of policies & procedures covering the IT Development team. I worked with key stakeholders to develop, implement and maintain the projects for three international clients namely Pfizer, Phillipe Morris International and IKEA. Handled a team of application developers to develop, enhance and support new and existing applications made in ASP.NET, VB.NET, SharePoint and SQL Server. I manage SLA and Incident Management System using approprite tools and promptly track and monitor incoming tickets. I was involved in planning of future skill requirements, skill development strategies and resources, personnel levels based on project and operational demands and in coordination with Project Manager & IT Applications Manager.

Maintain Application Development, Enhancement and Application Support for our prestigious clients.

Lead the Application Development Team providing leadership and strategic direction to ensure the availability and reliability of key systems and services to the business; Responsible for providing infrastructure operations vision, enable innovation and leverage IT trends that can create business value consistent with the company requirements and expectations; Responsible for providing leadership for delivery of 24/7 service operations and KPI compliance.

Established metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations; Lead the implementation of the project strategy and set direction for continuous improvement.

Accountable for managing the team, applications, SLA and ticket management and project requirements and involved in the transformation of the applications and services available to end users.

Actively participate in providing capacity planning, contingency planning, IT project management, change management, configuration management and other project related disciplines.

Help in the implementation of the project strategy mapping back to business requirements.

Manage IT vendors/contractors, IT contracts and outsourcing management.

Work directly with clients to identify business issues.

Perot Systems TSI(February 2008 - February 2009) as Associate

A CMM Level 5 IT company founded by former US presidential candidate Ross Perot and headquartered in the US. Now it is completely taken over by DELL Systems. I was responsible for developing, supporting and enhancing the projects; handling a team of junior developers; directly interacts with our clients.

Responsibilities:

Successfully completed knowledge transfer of 15 applications from onsite, UK.

Created and documented processes for knowledge transfer.

Handed over KT to the offshore team and documented application Understanding Document for all the 15 applications

Handled all project staff working on projects. This includes ensuring resources are allocated appropriately across all projects.

Ensured all technical staff are aware of the details of tasks assigned to them including start and end dates, effort, budget, responsibilities and any relevant issues.

Ensured knowledge transfer and key staff dependency is mitigated.

Liaised with all executives within the business to ensure that they understand key initiatives, understand expectations and that through collaboration the value and challenges of the Technical Services Team are highlighted and understood.

Identify ideas to improve system performance and impact availability

Resolve complex technical design issues

Development of technical specifications and plans

Analyze user requirements and convert requirements to design documents

Make good technical decisions that provide solutions to business challenges

Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues

Compile timely, comprehensive and accurate documentation and or reports as requested

Possess up-to-date knowledge of technological developments in the industry

Communicate effectively and professionally in all forms of communication with internal and external customers

IDS Infotech (June 2007 - February 2008) as Sr. Software Engineer

Leading provider for BPO, ITES, IT, Engineering Solutions, IT Services, Legal Services, Publishing Services and Health-care Services. I was a part of the software development team.

Responsibilities:

Designed & Developed and Deployed software project for our client.

Established good working relationship with customers/clients.

Actively participated in software development and testing activities from scratch.

Produce clean, efficient code based on specifications.

Integrate software components and third-party programsz Verify and deploy programs and systems.

Troubleshoot, debug and upgrade existing software.

Gather and evaluate user feedback.

Recommend and execute improvements.

Create technical documentation for reference and reporting.

Radix Infosolutions (May 2005 - May 2007) as Software Engineer

Radix InfoSolutions is formed with an objective to successfully take up the challenge of providing clients with software solutions and support systems to service their globe-spanning businesses. The company has proven track record of delivering successful IT solutions for clients in USA and UK where in most of them is high-end technology vendors having international presence around the globe.

Responsibilities:

As a software engineer, developed quality codes and programs for our client.

Actively involved in requirement gathering processes.

Implemented several complete Software Development Life Cycles(SDLC).

Debug existing source code and polish feature sets.

Contribute to technical design documentation.

Work independently when required.

Continuously learn and improve skills.

ANNEXURE

ORGANIZATIONAL PROJECTS:

Title: Vodafone India

Role: Project Manager

Duration: October 2015 to May 2016.

Title: Pfizer Animal Health, PAH

Team Size: 12

Role: Application Support

Module: ASP.NET, SQL Server, SharePoint

Title: IKEA

Team Size: 5

Role: Development & Support

Module: ASP.NET, SQL Server, SharePoint

Title: Hamilton Sundstrand

Team Size: 7

Role: Development & Support

Modules: .NET, SQL Server, XSLT, SharePoint

Title: NOKIA Contest

Team Size: 4

Role: Development & Support

Module: ASP.NET, SQL Server

Title: EXERIAN

Team Size: 25

Role: Design, Development, Coding, Inspecting code etc.

Software: .NET and SQL Server, XSLT

Title: Phillipe Morris International

Team Size: 3

Role: Design, Development, Coding, Inspecting code etc.

Software: .NET and SQL Server

Title: Hotel Management System

Team Size: 8

Role: Coding

Software: VB, SQLServer2000 and crystal report

Title: Pharmaceutical Management Systems

Team Size: 5

Role: Coding

Software: VB.Net, SQL server 2000

Title: ALEET

Team Size: 3

Role: Coding

Software: Visual Basic as front-end and MS-Access as back end, Crystal Report & VBA (Excel & Doc)

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