Administrative Assistant

Elham Sultana

adjdqc@r.postjobfree.com 703-***-**** linkedin.com/in/elhamsultana/ Woodbridge, VA 22192

Graduate from George Mason University with a BS in Business Management. Currently holding 3-4 years of experience in the retail industry gaining skills such as customer service, interpersonal communication, and effective time/organizational abilities. Currently working as an administrative assistant while seeking opportunities to gain administrative and technical skills in the Human Resource or similar fields. Developed an understanding of the following areas:

Accounting Business Information Systems Finance Operations Management Business Analytics Human Resources Legal Employee Relations Organizational Development

EDUCATION

George Mason University Fairfax, VA (December 2018)

Bachelor of Management. (GPA: 3.4)

Northern Virginia Community College Woodbridge, VA (May 2016)

Associates in Business Administration. (GPA: 3.2)

EXPEREINCE

B&L BIOTECH INC. Fairfax, VA (July 2019-Present)

Administrative Assistant:

Processes customer web, email and direct orders and repairs.

Answer questions about company products and policies.

Have extensive knowledge of products well enough to help customers diagnose problems with equipment, otherwise help them send the products in for repair.

Answer customer emails according to company standards.

Document data and record information when an order is placed, or a repair is processed.

Keep track of physical and quantitative inventory and fix any discrepancies.

Make monthly reports of gross and net sales to understand and document company performance.

Help brainstorm promotional ideas to help boost sales and customer satisfaction.

Control company social media and execute promotional campaigns.

BURLINGTON COAT FACTORY Woodbridge, VA (July 2015-Oct 2016, Sept 2018-June 2019)

Cashier:

Processed transactions, layaways, returns and exchanges in accordance to customer and company expectations.

Worked in a high paced and high demand environment.

Provided excellent customer service to address all questions and concerns, along with performing various tasks assigned by management.

TECHNICAL COURSES/SKILLS

Technology usage:

Microsoft (Word, PowerPoint, Excel), QuickBooks, Google Drive.

Customer Support

Social Media Platforms (Twitter, Facebook, Instagram, LinkedIn)

Email Etiquette

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