Vanessa Bennett, PHR, SHRM-CP

**** ********** *****, ******* ****, MD 21244 / 410-***-****-cell / 410-***-****-home /adjdpa@r.postjobfree.com

licensed/certified professional

Licensed Insurance Agent (Maryland) – Life & Health Producer

Certified Professional in Human Resources (PHR) and through SHRM (Society for Human Resources Management) – CP – Certified Professional.

Extensive background in HR generalist affairs, including experience in full-cycle recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

HR Skills

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

HR Policies & Procedures

Full Cycle Recruitment & Retention

Employee Relations

Benefits Administration

HR Program/Project Management

Orientation & On-Boarding

HRIS Technologies

Training & Development

Performance Management

Professional Experience

SHIPT

Personal Shopper – (Self-Employed), November 2019 - Present

Transitional position while exploring different areas of human resource opportunities. Provide shopping and delivery services to the general public by shopping for essential items at various retailers.

JOHNS HOPKINS HEALTH SYSTEM

(HR) Project Administrator, April 2012 – May 2020

Promoted to fulfill a broad range of HR functions for Facilities Management (with 1300 + employees), including recruiting and training employees, providing benefits administration support, overseeing disciplinary action and managing HR records. Led training sessions on policies and procedures, employment law and engagement for Supervisors, Leadership and staff. Helped to implement new expectations and accountability for the EVC transitional project, involving the removal of a 24 + year contract between the hospital and an outside vendor.- Requiring on-going hospital Leadership and Central HR support to assist with change agents impacting the culture of the organization as a whole. Identifying and assisting with the creation of administrative support positions to help the effort of continuous growth while holding leadership and staff accountable to our clients and stakeholders. Continuous effort enforcing the discipline process in order to train, re-train and establish new guidelines and expectations. Consulted with leadership to develop and implement effective human resources programs that enhanced the department and were in-line with the organization’s vision and mission.

Key Results:

Responsible for coaching and counseling Management Staff with labor relations issues relevant to employee grievances. Met with management staff to ensure that the appropriate policy and documentation was created at the time of the incidents to increase the chances of maintaining the discipline (i.e, decision making leaves, terminations, and suspensions). 95% of the grievances were upheld as a result of these consultations.

Represented the department as the crucial conversationalist in handling difficult situations involving employee issues, policy adherence and procedural expectations.

V.Bennett – Page 2

Professional Experience (continued)

Played a key role in ensuring the successful launch of the Environmental Services Department into Facilities Management (July 2013) – Responsible for all recruitment of staff - Directors, Managers, Supervisor and Support Staff

Fostered a teamwork/open-door environment conducive to positive dialogue and problem solving solutions.

Hired 500 + employees within a 12 month period. Negotiated salary offers with Central Recruitment and Compensation based on organizational hiring salary guideline processes.

Introduced department to the company’s first performance management “Common Review” process.

Career Specialist, April 2006 – April 2012

Developed recruitment strategies and sources to meet organizational needs of 12 departments within the Johns Hopkins Health System. Screened candidates, interviewed, assess, and confirm that they met minimum qualifications prior to review by Hiring Manager. Facilitate training sessions; assist management staff with interpretation of new policies and procedures. Establish on-going professional relationships with management and staff by being informative, efficient, accurate, and consistent within the guidelines of policy and procedure. Responsible for the oversight of advertising budgets for 12 departments. Representation of organization by attending job fairs, conducting open houses, and other recruitment events to attract staff. Provide advice and assistance to Management regarding recruitment, retention, and salary negotiations. Coordination of the hiring process to ensure compliance. Develop and participates in strategic planning of HR related functions to support the mission and values of the organization.

Key Results:

Trained members of management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Assisted with new-hire orientation program to include HR information and company resources.

Significant contributor in saving the organization hundreds of thousands of dollars annually by reducing reliance on employment agencies.

SUPPLEMENTAL HEALTH – Laurel, MD

Recruitment Manager, December 2005 – April 2006

Responsible for the recruitment management of therapists and dieticians placed in client facilities such as hospitals, nursing homes, and other medical establishments as requested.

MAMSI, INC/UNITED HEALTHCARE – Columbia, MD

Regional Compliance Specialist – July, 2005 – December 2005

Responsible for ensuring that all clinical staff of an 18-branch home health care facility and home infusion pharmaceutical company were credentialed properly. Verified licensures, worked as the liaison between company and outside vendors who provided clinical support. Responsible for ensuring that contractors were licensed in the various disciplines, including Nursing, Therapy, Social Work, Pharmaceutical, and Dietary.

Clinical Recruiter/ Supervisor - August 1999 – July 2005

Actively recruited medical & clerical personnel for a 17-branch home health care facility. Identified and placed qualified candidates in a timely manner. Additional job functions included advertising, screening, and interviewing candidates; Interfaced with Managers, Senior Staff, and CEO on daily basis. Attended job fairs, conducted open house events and other creative recruitment techniques while ensuring compliance with all applicable laws and company policies and procedures.

V.Bennett, page 3

Professional Experience (continued)

REMEDY/SWIFT STAFFING – Catonsville, MD

General Manager - March 1989 – August 1999

Responsible for the recruitment, testing/assessment, and placement of administrative support staff.. Assisted with the initial start-up of a franchise placement agency. Evaluated candidates for fit, handled all employee relation issues associated with client customer and temporary worker. Continuous communications with offsite facilities to ensure performance, appropriateness, and overall customer service satisfaction. Managed internal office staff consisting of a Recruiter, Salesperson and several administrative clerks.

Education, Licensure & Certifications

MORGAN STATE UNIVERSITY – BALTIMORE, MD

Bachelor of Science (BS) in Business Administration/Management

Licensed Insurance Agent:

MD Producer – Life & Health – LS743 – 7/20 – Present

HR Designations:

PHR- (Professional in Human Resources ), 8/09 - Present

SHRM-CP (Certified Professional in Human Resources), 8/2015 – Present

Noteworthy

Professional Development:

Complete ongoing training in the areas of compensation and benefits, emotional intelligence, employee and labor relations, RIF (Reduction in leaves of absence, workers’ compensation and workplace safety/security through webcast, in class training and seminars.

Affiliations:

Society for Human Resource Management (SHRM) 10/31/14 - Present

BOND (Bringing On New Dimensions) – Women’s Empowerment Group – Board Member 1/14 – Present

Dress For Success – Volunteer 1/05 – 10/09

Computer Skills:

HRIS applications (SAP- Success Factors, Position Manager, Taleo, Kronos)

MS Office (Word, Excel, PowerPoint, Access, Outlook)

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