• *** Winterspice Drive Frederick, MD ***** • 301-***-**** • adjdnb@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Motivated professional, work ethics that speaks volume, and my experience is adequate as an administrative assistant/executive assistant position at your department/institution and corporation.

Customer service, Data Entry, Receptionist, Secretary, Administrative Assistant, Office Support, Staff Program Assistant, Acquisitions, Govtrip (Federal Travel Regulations), Meeting Organizer, Timekeeping (Itas). Administrative Assistant to Orthopedic physicians, scheduling/rescheduling, patient appointments, preparing FMLA and insurance forms (medical disability forms).

Authorized to work in the US for any employer.

Ability to effectively communicate across cultures, departments, and organizational levels.

Exceptional customer service skills, data entry, and well-liked by customers and staff members.

Self-motivated professional with strong analytical and reasoning skills.

Ability to produce quality results in a fast-paced, multi-tasking environment.

Knowledge and experience with acquisitions and track invoices and make effective resolutions.

Experience with scheduling, planning, attending, and coordinating meetings.

Possess a high level of professionalism, integrity, and discretion in handling confidential information.

Excellent organizational skills when preparing and reconciling travel and coordinating meetings.

Proficient in computer software applications; Microsoft Office Suites, SharePoint, Adobe Acrobat Professional Series 10, and Query, View, and Reports (QVR).

PROFESSIONAL HISTORY

Rubin Institute for Advanced Orthopedics Baltimore, MD (7/2016 – Present)

Administrative Assistant Sinai Hospital at Lifebridge Health Systems

Provided support to the Orthopedic Surgeon and RIAO Department

Made travel arrangements for conferences.

Administrative duties such as: coordinating and scheduling meetings in TEAMS, as well as deposition; process invoices/ review and track claims, and order office supplies.

Disseminated inquiries to appropriate departments

Assisted with data entry

Maximized smooth office operations by attention to detail.

Coordinate and maintain the department monthly on-call schedule using TEAMS, Outlook, and google calendar.

Skills Used: PM Office, PowerChart, Centricity, Sinai Intranet, Novel GroupWise Email, Microsoft Word/Excel/PowerPoint, Teams, Adobe, Firefox, Gadwin, Outlook

During my work span at the Rubin Institute for Advanced Orthopedics, I have been an administrative assistant to Drs. Bell, Leu, and Dr. Hartjen, and Nace Dr. Nace as his administrative assistant. I have traveled to the Rubin Institute off-site locations: Eldersburg, Mays Chapel, Owings Mills, and Reisterstown. I have provided patients' claimants with their clinical notes, for workers' compensation and automobile claims, as well as fill out disability claims/forms and family medical leave act forms. Process and submit check requests, travel authorizations, and vouchers.

I attended weekly pre-surgical meetings for Dr. Nace's patients to review the case posting and operating schedules.

I have coordinated the Arthritis Foundation (walk) with my organization RIAO 2018 and 2019, with a 90 percent success rate from employees and physicians.

Ultimate Staffing, Inc. Baltimore, MD, (Aug 2014 – July 2015)

Human Resources Assistant Levindale Hebrew Geriatric Center and Hospital

Skills Used: HR Manager, Levindale’s intranet, Microsoft Word, Excel, PowerPoint, email system; Novel GroupWise

Schedule appointments for their retention, and potential employment on multiple calendars. Used a system called “HR Manager” to check the status of vacancy announcements: active, on hold or filled. Greet and assist customers internal and external, with policy and procedures, and personnel documentation. Answer multi-line telephone; copying, faxing and scanning, send out emails for appointments as a response and follow-up to managers’ emails.

Process and execute identification cards for employees and patients. Execute daily assignments in Microsoft Word, Excess and PowerPoint.

In-Store Demo Event Specialist Rosedale, MD (July 2014 – Sept 2018)

CROSSMARK, Inc., Baltimore, MD

Skills Used: Prepare, arrange, display, and demonstrate the use or operations of merchandise. Retail merchandising, in-store data collecting, event marketing, retail technology, and analytics.

March 2015, promoted to Lead In-Store Demo Events Specialist, by passing the Certified Professional Food. Manger exam 2711 that’s recognized by conference for food protection expires 03/21/2020. Prepare, arrange, display and demonstrate the use or operations of merchandise clean shelves, counters and tables. Retail merchandising, in-store data collecting, event marketing, retail technology and analytics. Prepare, complete and submit all reports and report time and attendance on-line as required on the same day as events’ execution to comply with the company’s policy. Maintain rapport with store personnel to effectively meet the company’s and client’s objective. Answer questions regarding the demo, and merchandise, on display.

Program Assistant Kevric Inc., Bethesda, MD

(Nov 2008 – Jan 2014)

Responsible for coordinating and facilitating large scale, multi-day, meetings, conferences and symposiums. Duties included: Meticulously prepared the meeting agendas, maintain distribution list, rosters and emailed meeting materials for the committee members and the multi-day events, in addition, prepared and emailed logistical letters to the committee members and invited guest; and coordinate the administrative and logistical details. Responsible for securing and arranging air and hotel accommodations for approximately 100 meeting attendees annually; and update the meeting website for the years’ quarterly meetings.

Schedule appointments on multiple outlook calendars, receive and route calls from a multi-line telephone; meticulously prepare meeting agendas and presentations; attend meetings, prepare, assemble and edit technical meeting minutes for review and the distribution of planned functions arranged and coordinated staff logistics to schedule high volume of complex domestic and international conference calls and meetings. Communicated and interacted with management and administrative personnel, internal and external to execute information.

As the travel coordinator, I prepared and reconciled travel invoices for various government entities as well as advisory committee members (s) attendees utilizing the NIH Business System (NBS) travel system (GovTrip), for both domestic and international travel. Collated and prepared meeting briefing books and relevant documents. Ensured that the committee’s voting members’ honorariums were entered into the Integrated Time and Attendance System (ITAS) database after each meeting and symposium and ensured that the Federal Register Notices (FRNs) were prepared and posted in a timely manner, prior to each meeting. Processed purchase requests and maintained shipping invoices, to track the complex orders. Confidently and confidentially performed and assisted with duties while supporting the Acting Director’s and Deputy Director’s.

Human Resources Assistant Serco Inc., Fort Detrick, MD

(Nov 2007 – Nov 2008)

Maintained confidential electronic and paper records that included controlled sensitive data.

Prepared internal and external correspondence, created and maintained spreadsheets to track activities

Reinforced customer rapport and trust through professional and courteous communications.

Participated in informational briefings on security-sensitive or classified information and provided feedback as needed.

Served as point as the ID Card Assistant Site-Security Manager.

Assisted management in queries relating to information or investigations.

Alert the supervisors of issues that reveals weakness or vulnerabilities discovered during the security screening process.

oUtilized basic questionnaire to prescreen applicants via telephone

oProvided disclosures and obtained customers consents

Receptionist K Force Professional Staffing, Washington, DC

(Feb 2007 – May 2007)

Greeted visitors and directed them to staff with which they had business.

Answered multi-line telephones and transferred calls to appropriate staff.

Received and distributed mail.

Maintained office files.

Secretary/Administrative Assistant National Institutes of Health, Bethesda, MD

GS-08 (Nov 1988– Dec 2006)

Provided administrative support to staff in the Office of the Director that consisted of the Division of Police, Crime Prevention Branch and Parking Office.

Assisted in the coordination and direction of training and instruction programs.

Performed personnel functions, including but not limited to, time and attendance, leave approval and maintain of personnel files. Enter Time and Attendance into ITAS; maintain ITAS overtime, compensatory records.

Implemented and adhere to the policies and process changes to increase efficiency and program efficacy within the division.

Coordinated details relating to meetings and special events.

Processed staff travel NIH Business Systems (NBS) Travel Manager

Processed purchase request.

Processed staff training through the NIHITS database.

Processed employee identification cards, parking permits on and off campus.

Applied data entry to program access cards to employees at the NIH campus, via Cardkey System by Andover Systems.

EDUCATION

University of Phoenix, Business Management 2007

Temple Business School (NEC), Secretarial Diploma 1988

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