B H A R G A V C **** **th Street #** • San Diego, CA 92115

Tel.: 858-***-**** • Email: adjdmr@r.postjobfree.com

• 6 Years of experience in all phases of Software Development Life Cycle SDLC, quality management systems and project life cycle processes and in ServiceNow platform as both Developer and Administrator.

• Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.

• In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations, Asset Management, Software Asset Management, Contract Management and Procurement, HR case management.

• Deftness in carrying out implementation, troubleshooting, development and configuration of ServiceNow Applications

• Strong technical knowledge of AR System Platform and ITSM Products Incident Management, Change Management, Problem Management, Asset Management, SLM, SRM, CMDB, HRSD

• Functional knowledge and implementation experience of IT Service Management ITSM frameworks and demonstrated project management skills and experience working directly with customers and clients.

• Excellent Interpersonal skills, Communication skills, Documentation Skills, problem solving ability, Analytical and Programming skills in High speed, Quality conscious and Multitasked environment.

• Implemented the specialized modules of ServiceNow like HR Case Management, Service-Watch, Time Card scheduling and test Management as a Developer and Administrator.

• Worked on Email Integration, LDAP integration, External Web services Integration (both SOAP based and REST based) in ServiceNow

• Experience working with Business Rules, Client Scripts, UI policies, UI Actions, Script Includes, Dictionary Overrides, Access Control Lists, Script Includes, Portal Widgets, Record Producers etc. TECHNICAL SKILLS

Proficient: Java script, Angular Js, Bootstrap, Jelly Scripting, CSS Styling, HTML, XML Programming Languages: C, JavaScript, jQuery, AngularJS, Bootstrap, Jelly Scripting SQL, PL/SQL, React Js Web/Application Servers: IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat Web Technologies: HTML 5, CSS, MVC, REST Web API, HTTP, Widgets, XML IDE: Eclipse, Net Beans

Software Methodologies: SDLC, Waterfall, Agile, XP, Scrum RELEVANT EXPERIENCE

Service Now Developer July 2018 – Present

Dexcom, Inc. • San Diego, CA

• Provides daily support of Service Management Platform (ServiceNow), including Configuration, Integration, Customization, Scripting, Administration ServiceNow processes (User/Group management), Functions.

• Leading ServiceNow releases Implementations, Upgrades, Planning and Execution.

• Experience in creating the custom Applications, Modules in ServiceNow as per the requirements.

• Experience in working with Update sets, UI policies, data policies and data imports in ServiceNow.

• Responsible for creating and configuring CI’s in CMDB along with their relationships.

• Experience in working with email notifications and inbound actions. Expertise in Designing custom applications and utilize its potential in PaaS.

• Worked on creation and configuration workflows and custom workflow activities.

• Experience in building Items and Order Guides, Record Producers in Service Catalog.

• Implemented Mobile application module using Studio to view, edit and update requests faster. Designed Applets and created data items to dynamically filter requests in mobile view.

• Utilizing Flow Designer for efficient and design enhancements in the Service Catalog to leverage Out of the Box capabilities.

• Analyze and streamline new and existing business processes utilizing the ITIL Process Management to minimize negative business impacts and maximize revenue and time savings within the ServiceNow platform.

• Leverage ServiceNow platform to create and maintain reports, dashboards, knowledge bases, and user criteria. Service Now Developer Sept 2016 - June, 2018

PayPal, Inc. Austin, Tx

• Communicating with end users, identifying their difficulties and changing the applications as per their requirements.

• Controlled Security mechanism in ServiceNow using ACL and Modified SLA according to the business requirements.

• Technical implementation of various ServiceNow modules such as change management, Incident management, problem management, configuration management.

• Service Catalog and Request Workflow Design and Configuration and Written script includes and invoked them in business rules and reference qualifier.

• Created data sources and loaded the ServiceNow tables with different data formats, created transform maps by field mapping also worked on Knowledge Management and loaded that data into it.

• Created buttons and context menus both on form and list using UI actions.

• Configured chat functionality for Service Desk ticketing queue.

• Create and utilize update sets to move all the work from one instance to another instance

• Manage ServiceNow Cloud Administrator activities with two primary responsibilities; configure the Cloud Management Platform and monitor the AWS Resources.

• Involved in daily, weekly and monthly meetings with clients on the work progress and discussions on the upcoming work.

• Updates & maintains a comprehensive testing for service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes.

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