Manager Employee Relations

Candace Smith

**********@*******.*** 240-***-****

Summary

Results-oriented professional with 8 years of specialized experience providing broad strategic and operational guidance to advance and sustain short and long-term objectives. Strong onsite management, vendor management, timeline implementation, and fulfillment of event/program requirements. Success in complex engagement and forecasting for appropriate resourcing, capabilities, training, and manning levels. Highly organized, directing many projects simultaneously while attending to all details. Outstanding training skills, proven ability to assess policies and processes, identify areas for improvement, and implement solutions. Experience with onboarding, training/development, and out-processing. Expert in Kronos scheduling, payroll management & personnel records management.

Highlights

• Strategic Planning

• Process Improvements

• Client and Vendor Management

• Event/Program Management

• Training and Team Building

Brightline – Senior Services Manager Jan 2020 to Apr 2020

• Managed 1 salaried manager, 28 full-time and 3 part-time employees

• Monitored and improved profitability through efficient operations and station visitations. Worked with Director of Retail Operations to optimize sales by addressing guest feedback, food safety and operational audits

• Oversaw hospitality services to ensure standards are met while maintaining quality control

• Determined area of improvement for cost control and initiate changes within company

• Key liaison and primary point of contact for all merchandise and retail sales, ensuring all budgets and timelines are being met

• Directed the execution of events and marketing promotions

• Trained and developed employees while maintaining performance reviews to ensure accurate feedback

• Updated operating manuals to safeguard accurate Standard Operating Procedures

• Ensured compliance with local health and safety standards and industry codes are met while coordinating safety training for all employees

Aramark - Walter E. Washington Convention Center - Sales Manager Apr 2019 to Jan 2020

• Oversaw all aspects of event/sales operations for Convention Center, a 2.3 million-square-foot conventions and meetings facility, equipped to handle events/programs of all sizes, from small groups and break-out meetings to events for 500 to 42,000 attendees

• Managed several operation managers

• Served as the primary point of contact for clients, handling the development/planning phase of complex projects

• Provided strategic advice, recommendations, and solutions to resolve complex issues

• Coordinated, communicated, reviewed, and analyzed a wide range of projects and initiatives

• Tracked and monitored responses of all executed efforts; made contingency plans where necessary to meet attendee and other target goals

• Organized and presented clients sale opportunities to management

• Performing daily administrative duties in support of the senior management

• Advised and collaborated with clients to ensure their organizations operational goals were met LEVY at American Airlines Arena – Senior Sales Manager Jan 2015 – Dec 2018

• Managed multiple outlets with 1 reporting manager and over 40 part-time employees

• Directed all aspects of catering and event operations; this includes but is not limited to, fielding inquiries, site visits, client meetings, developing proposals, negotiating contracts, on site event execution, billing and rentals, and event follow up

• Answered and filtered incoming calls, managed schedules, placed orders, filing, scheduled vendors, handled expense reports, handled confidential information, oversaw KPI balanced scoreboards.

• Provided guidance and assistance to all managers in implementing employee recognition initiatives to increase employee engagement and increase yearly retention rate

• Forecasted planning and analysis annually and quarterly sales revenue; secured revenue of more than $900,000 annually, totaling $4.1 million in four years; activity-based budgeting.

• Maintained meticulous records to ensure organization and accurate financial records with strong attention to detail, including financial details, budget planning, tracking, and reporting of individual events, ordering and post show invoice reconciliation

• Maintained a calendar of events for effective long-term planning and management

• Achieved exceptional customer experiences with a 95% clientele return rate the following year

• Led weekly meetings with leadership to ensure that events remained on track and stayed within budget

• Prepared and reviewed required legal and contractual documentation as appropriate and authorized.

LEVY at American Airlines Arena, Senior Event Manager Mar 2013 to Jan 2015

• Worked in partnership with HR Director to create, implement, and manage HR strategies, services, and programs to support the workforce. - Employee Relations & Diversity, Talent Acquisition, Staff Coaching & Mentoring, Employee Performance Improvement, Leadership Development.

• Managed the hiring, onboarding, training, and development of staff. Administered performance reviews. Performed coaching/disciplinary actions and oversaw scheduling and payroll (Kronos).

• Organized over 1000+ events/projects for reputable companies grossing over 100k in revenue with strong attention to detail. Events: Corporate Functions, Conventions, Concerts, Award Shows etc.

• Managed high-profile events from conception to reconciliation, including all planning elements of special projects/events, business functions, contractor and vendor scheduling, interfacing, and maintained inventories & analyzing problems/issues to fix (pre-event planning, management of budget, execution onsite including management of staff, presentation of final cost analysis, client survey.

• Inventory management, managed pars, ordered product, coordinated delivery for accountability

• Partnered with sales leadership to establish annual revenue targets and quarterly KPI’s; track quarterly production to goal

• Responsible for coordination and maintaining all catering/event offerings, pricing, processes

(SOP’s), systems, menus, logistics, and administrative duties/polices.

• Established a clear line of communication between the catering/events department and the operations teams to ensure seamless event execution

• Worked with leadership team to develop an annual budget and strategic business plan with strategies and policies to drive revenue and maximize overall profitability EDUCATION

Bachelor of Science, Public Relations - Georgia Southern University May 2012 Licensed Realtor

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