Analyst in the mortgage space
Resume:
Mark Pearson
#****
Saint Paul, MN 55101
adjdj0@r.postjobfree.com
Analyst Experienced with Managing Projects, Process Improvement and Support.
Work Experience
Business Analyst/ Project Manager
Verus Mortgage Capital - Bloomington, MN
January 2019 to June 2020
Drive efforts with business partners to define and implement processes in Verus system of record, Loan Management System (LMS), including Securitization and Repurchase processes.
Lead meetings to gather and write requirements to define business changes.
Formalize Data Team Project Process, including defining end-to-end project responsibility, creating project intake and closure forms.
Help define and implement testing process for Power BI report requests, as well as changes to system of record (LMS).
Create test scripts for Power BI reports as well as changes to LMS.
Provide basic ad hoc SQL reporting in SSMS.
Provide ad hoc support to business partners in adding or adjusting fields in Verus system of record (LMS).
Operations Analyst
Wells Fargo via Randstad - Minneapolis, MN
April 2018 to January 2019
Support multiple escalated escrow processes.
Analyze processes for formalization and improvement, including Escrow Cancel Template.
Provide ad hoc reporting from SAP Business Objects.
Project Manager
Ditech Financial LLC - Saint Paul, MN
December 2016 to December 2017
Implement Projects that generate an annual cost save exceeding $500,000.
Serve as point of contact for projects between Ditech and electronic payment vendor.
Manage a roster of requested enhancements with non-uniform degrees of support amongst various business partners.
Reporting Analyst
Ditech Financial LLC - Saint Paul, MN
October 2015 to December 2016
Work with business partners to define and write requirements for various applications, including the Originations, Maintenance, Tax Penalty Tracking (db to manage delinquent tax interaction with tax vendor) and Escrow Databases.
oEfforts Included identifying GTA and MSP backend fields to query in databases to support servicing processes (contractual due date, PITI, LTV)
Create test scripts in support of Reporting Team initiatives.
Serve as liaison between businesses, technical resources, and management to ensure inquiries or issues are timely resolved.
Operate as point of contact to ensure that Reporting Team supported tools were functional at migration to new servicing platform, MSP.
Escrow Specialist
Ditech Financial LLC - Saint Paul, MN
October 2013 to October 2015
Lead Escrow effort to map Escrow processes to support formalization, including Escrow Cancel Request, Escrow Check Reissue and PMI Cancel Request.
Utilize multiple processing applications (including MSP) to research payments to ensure funds are applied properly.
Bankruptcy Support Specialist
Lender Processing Services
October 2008 to March 2013
Audit mortgages primarily in chapter 13 bankruptcies. Analyze the bankruptcy and the loan status and reconciled discrepancies to ensure claims have been cured; provide client legal options from counsel.
Produce findings submitted as exhibits in court to recoup over $500,000 in additional funds for clients.
Bankruptcy Support Specialist
Kelly Services, MN
April 2008 to September 2008
Act as contract employee in same role prior to FTE hire at LPS.
Instructor
YBM - Seoul, KR
October 2006 to October 2007
Taught broad ranging courses including TOEFL, TOEIC and SEPT test preparation, business English, presentations, conversation, and interview preparation.
Assist in college and MBA applications and interview preparation.
Workforce Management Real-Time Specialist
Carlson Companies
June 2005 to October 2006
Operate IEX and Avaya's CMS programs to improve the efficiency of a 250-seat call center.
Maximize and target productivity on a real-time basis to ensure contractual service level commitments reached.
Act as Work Force Management Liaison to on-site supervisors to respond to problems as they occur.
Education
Master's in Communication
Northwestern University - Evanston, IL 2011
Bachelor's in Liberal Arts
Minnesota State University - Mankato, MN 2004
Skills
Experienced in the following tools: MSP, Fiserv, LPS Desktop, LMS (Loan Management System), Visio, Aacer (Pacer analog), MS Office Suite (Word, Excel, Outlook, PowerPoint, Access).
Multiple years and project experience in process mapping and creating flow charts, requirements gathering, SQL, partnering with business partners and process improvement.
Certifications/Licenses
Six Sigma Green Belt July 2014 to July 2017
Certifying body- MRA
Quality Process Analyst December 2014 to Present
Certifying body- ASQ
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