Financial Operations Manager

ABIGAIL SANTOS FLEISCHMAN

**** ** ***** ****** • Concord, CA 94520 • 510-***-****

**************@*****.***

SUMMARY OF QUALIFICATIONS

More than two decades of broad-based experience in the financial arena, with a proven track record of operational expertise, leadership and a strong understanding of financial products and payments systems. Work style that demonstrates adaptability, desire for a challenge and ongoing career growth in a fast-paced environment that will allow me to showcase and continue to build on my skills.

PROFESSIONAL EXPERIENCE

Renew Financial, Oakland, CA 10/2018-Present

Financial Operations Manager, Payment Operations

Serve as the team lead for the PACE contractor payments team, clarify daily workflows and be point of contact for escalations.

Modify and/or create policy and procedures for both Progress Payments and Final Payouts to contractors.

Develop and implement reporting tools; develop strategies to analyze, optimize and manage end-to-end processes.

Define operational and system requirements for new products that will impact how and when contractors are paid.

Identify and engage other departments on process or procedure changes to minimize payment and recovery risks to the company.

Mentor staff on how best to solve issues to get to the best results for all stakeholders.

Collaborate with your peers in process improvement and issue resolution.

Ensure high quality, on-time work products from the Financial Operations Payment Team for internal and external parties.

Administrator for online banking relationships, manage user profiles, create processes for all banking activities.

Assist with Accounts Payable expense reporting.

Assist Accounting with reconciling.

Interim Facilities Manager - October 2018 - January 2019

Achievements:

Successfully implemented HyperWallet Pay Portal for our contractor payments. Full launch of the portal was on January 2, 2019.

Reduced payment processing time from 5 hours to 1 hour.

Moved all contractor advance payment data from a Google Sheet to GoldPoint System in August 2019.

Federal Home Loan Bank San Francisco, San Francisco, CA 2013-2018

Operations Supervisor, Securities Services and Electronic Funds Transfer 2015-2018

Ensures that all aspects of operations for the Bank’s securities services and wire transfer departments are accurately carried out. Assigns responsibilities to individual staff members, monitors work flow and productivity to ensure accurate and timely completion of responsibilities.

Assists in new product analysis and implementation of new products into the department control infrastructure, and incorporates new products into the automated systems.

Assists in the development and implementation of system upgrades, new applications, or process improvement within securities services and electronic fund services.

Ensures all securities and wire transfers processes are compliant with SOX requirements. Maintains current SOX documentation, including internal control matrices, flowcharts, and spreadsheet inventory in accordance with Bank Policy.

Assists in the disaster recovery planning and testing for securities services and wire transfers.

Monitors policies, procedures, and controls to ensure that internal controls are adequate.

Ensures systems (SSK, Electronic Funds Transfer, and general ledger) and vendor interfaces (BTC) are reconciled daily.

Provides support, development, and leadership to the department staff.

Coordinates and completes special projects.

Responsible for six team members.

Records Coordinator

Act as the liaison between Records Management and various departments to ensure staff is abiding by the rules and regulation of Records Management.

Coordinator overseeing three departments totaling 12 employees.

Implements policies, procedures, and controls to manage active and inactive physical and electronic records.

Liaison between department and Records Manager to ensure the lines of businesses are adhering to the Records Management policies and procedures.

Coordinate and manage offsite storage process.

Wrote procedures for Wire Room and Records Coordinator.

Technical Accounting Analyst 2013-2015

Middle Office

Successfully implemented, tested, and launched the Middle Office Department.

Primary trainer and lead for the department.

Assisted in writing procedures and business flows.

Validate trade terms for deposits, swaps, bonds, discount notes, letter of credit, advances, and fed funds.

Liaison between Front and Back Office.

Collaborated with the business unit and system developers to create and define the Middle Office department function and system requirements.

Subject matter expert in the Middle Office department.

Records Coordinator

Act as the liaison between Records Management and various departments to ensure staff is abiding by the rules and regulation of Records Management.

Coordinator overseeing three departments totaling 12 employees.

Implements policies, procedures, and controls to manage active and inactive physical and electronic records.

Liaison between department and Records Manager to ensure the lines of businesses are adhering to the Records Management policies and procedures.

Coordinate and manage offsite storage process.

Wrote procedures for Wire Room and Records Coordinator.

Project Management

Assist Management with leadership of key department development initiatives such as system development, training, and process improvements.

Provide training for new implemented processes and procedures.

Successfully tested and implemented the new GFX Payplus Connect wire system.

Assist in reviewing and finalizing procedures for the GFX Payplus Connect wire system.

Process wire transfers and train staff on the new wire system.

Successfully tested and launched the Middle Office department.

Wire Transfer

Interim Supervisor to Electronic Funds Management and Securities SafeKeeping.

Administrator for the wire room processes. Serves as the point of contact for management as needed in regard to procedures and daily functions of the wire room.

Perform Cash Management between the Federal Reserve Bank and Treasury.

Communicate with Treasury, Portfolio Operations, and Accounting departments to ensure all accounts are balanced and funded at our Federal Reserve account.

Identify and resolve exceptions as they arise.

Perform Database Maintenance.

Process incoming and outgoing wires in the GFX Payplus Connect wire system.

Provide customer service to members as needed with their wire transfer needs.

Perform beginning and end-of-day functions as needed for coverage.

Technical Accounting

Performed this job function for one month prior to moving to the operational roles listed above.

Provide assistance with hedge accounting and reporting for the portfolio of swaps, caps, floors, and

options, and corresponding cash instruments, in accordance with GAAP (ASC 815, 820, 825, 310-20).

Prepare and process journal entries in accordance with ASC 815, ASC 825, and ASC 310-20.

Maintain and reconcile logs associated with the termination, de-designation, or re-designation of

hedge structures.

Interact regularly with Treasury and Financial Planning and Analysis on hedge-related requests.

Perform margin analysis.

WELLS FARGO BANK, N.A., San Francisco, CA 2006 - 2013

Capital Markets Middle Office Analyst Wells Fargo Securities 2010 - 2013

Administered complex US securities or over-the-counter derivative transactions.

Identified and resolved daily trade breaks in a timely manner to minimize financial losses.

Reconciled transaction activity between multiple systems of record with credit support annexes, and trade confirmations.

Confirmed and settled trades between Wells Fargo Bank and Wells Fargo & Co and counterparties.

Investigated trade issues and disputes for foreign exchange, interest rate swaps, and equity trades.

Interpreted and understood International Swaps and Derivatives Association documentation such as the Credit Support Annex, Schedule to the Master, and Amendments, and inputted the terms of these agreements into the Algorithmics collateral system.

Interpreted the Global Master Repurchase Agreement, Master Repurchase Agreement, and Master Securities Forward Transaction documentation, and inputted the terms of these agreements into the Algorithmics collateral system.

Made static data changes in the Algorithmics collateral system.

Performed a monthly reconciliation of all collateral agreements built into the system as well as all pledged and received collateral for various countries we trade with.

Provided customer service and support to internal and external clients.

Acted as a mentor to more junior teammates.

Assisted in creating daily work flow procedures for the Static Data Team.

Awarded Officer status in October 2011.

Team Leader.

Operations Analyst Securities & Investment Group 2008 - 2010

Reviewed settlement-delivery instructions for entry into the derivatives trading system.

Monitored failed payments for executed derivative swap trades ensuring the validity of client payment instructions.

Designed, developed and implemented a failed-payment workflow process.

Monitored and reconciled the accounting unit’s demand-deposit accounts on a daily basis.

Achieved top-level performance in 2009.

Client Service Consultant Treasury Management 2006 - 2010

Supported internal and external clients with Treasury Management products by providing complex support services in account management, operations, documentation, and technical support.

Acted as liaison between the customer and bank; communicated with clients regarding account questions and transactions; researched and resolved problems identified by customers.

COMPUTER SKILLS

SalesForce, GoldPoint, HyperWallet, Oracle ( Expense), SinglePoint (US Bank Online), D&H (formerly known as GFX Payplus Connect) wire payment system, highly proficient with Microsoft Office Applications; Collateral Management Systems such as Collateral Manager and Algo Collateral; Calypso, Hogan, Commercial Electronic Office, EagleWeb, Portfolio, TriOptima, Bloomberg, Omgeo, OPICS, RSA Token Manager, E-Backoffice, Sharepoint website, Coupa

EDUCATION

Golden Gate University, San Francisco, CA

Bachelor of Arts, Business Management 2012

Undergraduate Certificate, Human Resources Management 2012

ORGANIZATIONS

American Youth Soccer Organization 2012-Present

Board Member, Coach, and Referee

Area 2C Coach Administrator 01/2018 - Present

Regional Commissioner 02/2015-04/2018

Assistant Regional Commissioner 01/2015-02/2015

Regional Coach Administrator 2014-2015

Coach Coordinator 2013-2014

Coach and Referee 2012-Present

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