Pharmacy Technician Customer Service

Professional Summary:

I’m an experienced professional with 15 years’ experience in the collection industry and customer service. I have 5 years’ experience managing a team ranging from 12 – 24 employees. I’m experienced with training and developing new employees. I have coached people with absolutely no customer service or collections experience. I have taken these individuals to a higher level in their careers sharing my skills and experience with them. I take pride in training and developing others. I’m experienced with interviewing and the hiring of new employees. I’m a self-motivated and driven individual that is putting myself through school to be able to further develop my opportunities and skills to bring value and growth as well as success to an organization. I am proficient in operations telephones and computer-based systems.

PROFESSIONAL EXPERIENCE

Option Care- Addison, Illinois April 2019- Present

Collections Specialist (Claims Resolutions Specialist) – Contractual

Follow up on invoices submitted to ensure prompt and timely payment and escalates issues as necessary

Identifies bad debt write-offs and A/R adjustments.

Initiates write- off and adjustments in accordance with policy and procedures.

Ensure that secondary bills and patient invoices are accurately generate and submitted on a timely basis.

Alliant Credit Union- Rolling Meadows, Illinois October 2018- April 2019

Loss Prevention Specialist-Contractual

·Presents a positive service-oriented attitude to Members

·Schedule daily collection activities to ensure maximum contact with delinquent and negative share accounts.

·Make satisfactory arrangements and keeps precise documentation of each contact.

Asset Recovery Associates- Lombard, Illinois October 2017 – October 2018

Collector

·Negotiated payment arrangements

·Collected charge off debt

·Operated skip tracer

·Managed credit card and banking info

·Maintained professional customer services

Jared the Galleria of Jewelry- Schaumburg, IL July 2015-Present

Sales Associate- Part time (Evening/Weekends)

·Ensure high levels of customer satisfaction through excellent sales service

·Aided customers with information on product features

·Build productive trust relationships with customers

·Remain knowledgeable on products offered and discuss available options

Financial Management Systems- Rolling Meadows, IL May 2010-April 2017

Default Resolution Unit Manager September 2014 to April 2017

•Ensured monthly goals and compliance standards are met

•Trained and developed 10-15 people within the team

•Maintained expert knowledge of Clients Statement of Work

•Complete daily call monitors, daily audit reviews, daily production, and account penetration.

•Responsible to ensure goals are met each and every month.

•Responsible to ensure training is completed and that my Team remains in Compliance with all Clients,

•F.D.C.P.A & State Law requirements which can also include Company Policies.

•Handled Student Loan Collections for the United States Department of Education.

•Ran A/R Reports

•Assisted with complaint calls

•Assisted with negotiating payment arrangements

Team Leader May 2010-September 2014

•Provided professional developments

•Made 150 – 200 calls daily

•Trained and developed 6 collectors

•Negotiated payment arrangements

•Accepted payments in Mail, Credit Card, Debit Cards and Check by Phone

Integrated Portfolio Management- Lombard, IL July 2008 to June 2009

Collector

•Accepted debtor payment in Priority Mail, Check by Phone, and Western

Union Quick Collect

•Communicated effectively with clientele regarding repayment options

•Managed credit and banking information

•Handle incoming calls and gave the best possible arrangement for repaying their debt

•Skip traced to locate debtor, family, and friend on a daily basis

•Provide feedback to management and provide any helping solution

Consumer Portfolio Service- Hinsdale, IL October 2007 to June 2008

Collector/Customer Service Representative

•Negotiated payment arrangements

•I maintained compliance with FDCPA rules and regulations.

•Collected and processed various forms of payments to reconcile accounts

•Coordinated repossession on vehicles to satisfy customer debt

•Worked hand and hand with the Repossession Agent

Receivable Management Services- Naperville, IL December 2005 to June 2006

Collector/Final Demand Collector (Business to Business)

•Operated skip tracer

•Negotiated payment arrangements

•Negotiated settlement offers

•Repossessed office equipment due to lack of payment

•Communicated effectively with clientele regarding repayment options

•Managed credit and banking information

•Handle incoming calls and gave the best possible arrangement for repaying their debt

•Skip traced to locate debtor, family, and friend on a daily basis

•Provide feedback to management and provide any helping solution

•Operated skip tracer

•Negotiated payment arrangement

EDUCATION

Everest College -General Studies 2009 to 2010

CERTIFICATES

Pharmacy Technician

Contact this candidate