Sravan Kumar

Email: adjddh@r.postjobfree.com PH: 647-***-**** Toronto, ON

PROFESSIONAL SUMMARY

* ***** ** ************ ********** on Salesforce CRM platform working as a Salesforce Administrator/Developer working with Sales cloud & Marketing Cloud.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Queues, Public Groups and Email Templates.

Extensive experience in designing validation rules, custom objects, custom fields, role based Page Layouts, Workflow Alerts & Actions, Pick Lists, Approval Processes, Record Types, Custom Tabs, report extractions to various formats, and email generation according to application requirements.

Experience on creating Quote to cash and Quote line items implemented on Apttus CPQ (Configure-Price-Quote) and understanding of the Apttus CPQ, Apttus CLM (Contract life-cycle Management) data model and functionality.

Worked on CRM Platform environment of SFDC Sales Cloud, Service Cloud, Financial Cloud modules also have knowledge on Marketing cloud.

Good understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.

Proficient in implementing business flows using the Declarative framework via Workflow Rules and Approval Processes.

Experience in Salesforce.com Governors limit and Data Modeling.

Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development and implementation and training the end users.

Experience in designing Custom Apps, Custom Objects, Custom Fields, Page Layouts, Workflow, Process Builder.

Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).

Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

Used Services cloud to manage Cases and Entitlements.

Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility and Informatica Demand.

Strong knowledge of Salesforce Configuration, Data Migration, System Integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers.

TECHNICAL SKILL-SET

SALESFORCE TECHNOLOGIES

Apex Classes, Apex Triggers, Apex Custom Controllers and Extension, VisualForce (Pages, Components & Controllers), Validation Rules, Workflows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Sandbox development and testing, Apex Data Loader, SOQL, SOSL, Dashboards, Analytical Snapshots, Apex Web service, Service Cloud.

SALESFORCE TOOLS

Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, AppExchange.

LANGUAGES

C, C++, Java, XML, HTML, Apex, C, SQL, HTML, XML, CSS.

JAVA TECHNOLOGIES

Java, JavaScript

Operating Systems

Windows( 7, XP, 2000), Linux

Methodologies

MS SQL Server DBA, MS SQL Server 2008, SDLC, OOAD

Tools

MS Server 2000/2005,2008 R2, MS Office 2010, Eclipse 3.0, NetBeans, Win SCP, WinCVS, Bugzilla, Salesforce, Netsuite

EDUCATIONAL QUALIFICATIONS/ CERTIFICATES

Bachelor of Computer Science, Jawaharlal Nehru Technological University in 2015.

Certified Salesforce Platform Developer 1

Certified Salesforce Administrator 1

WORK EXPERIENCE

Great West Life Insurance, Toronto, ON July’2019 – Till Date

Role: Salesforce Developer/Admin

Roles & Responsibilities

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.

Designed various WebPages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.

Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.

Migrating from Salesforce Classic to Lightning and created Lightning Components.

Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Implemented Case Management Automation to track and solve Customer's Issues.

Worked on Service Cloud communities for sharing business process.

Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.

Written SOQL queries against force.com API.

Used AJAX to get the data from the server asynchronously by using JSON objects.

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.

Implemented CPQ System to improve user experience in the Quoting process using Salesforce.

Customizations of Reports, Dashboards, Workflows, Approval Process.

Worked on multiple Test class components to fulfill the code coverage. Extensively worked on apex data loader.

Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.

Migrated data from MS Excel/CSV files to SFDC using Data Loader.

Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Developed Apex Classes and Apex Triggers for various functional needs in the application.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Apttus CPQ, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Desjardin Bank, Montreal, QC September’2017 – June’2019

Role: Salesforce Developer/Admin

Roles & Responsibilities

Administrated and monitored the company’s Salesforce CRM application. Created the workflows for various tasks, field updates and email alerts.

Designed and deployed Custom tabs, validation rules, Sharing Rules, Escalation Rules, Approval Processes and Auto-Response for automating business logic.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer services.

Developed field & page layout customization for the standard objects like Account, contact, Leads.

Maintained and gave permissions to communication templates based on Profiles.

Created Reports and Dashboards as per the customer requirements.

Worked on Record Types, Validation Rules, Triggers and Page Layouts.

Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.

Imported data through Import Wizard.

Worked on data migration from databases to SFDC using Data Loader.

Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.

Performing the Risk Analysis and Cost Assessment for the Project implementation.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Environment: Salesforce.com, VisualForce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Web Services, HP QC, Eclipse IDE Plug-in.

Birlasoft (MAQ Software), Montreal, QC Oct’2015 – August’2017

Role: Salesforce Developer/Admin

Roles & Responsibilities

Worked with the Functional Analysts in tailoring solutions that meets business needs using an agile/iterative development process.

Implemented solutions through a combination of Salesforce configuration and custom development on the Force.com platform.

Perform advanced Salesforce administration (Sandboxes management, Salesforce release and patches, User management, workflow and approval rules, Permission Sets etc.)

Created trigger to send outbound messages to Tibco environment on Attachment Object.

Created Visualforce Pages for Custom Login and Configuration of Communities.

Created the Apex classes that implements the REST web services and makes call outs to the external system.

Worked on data migration of objects like Account, contact, lead, attachments and custom objects from source SFDC to Target SFDC, used data loader and file exporter tools.

Part of migration from Oracle Siebel CRM to Salesforce.

Performed Unit Testing, Functional Testing, Regression Testing and Integration Testing.

Environment: Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, JIRA, Data Loader, Workbench, Web Services, SOAP,, Process Builder, Web Services, HP QC, Eclipse IDE Plug-in.

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