Pamela Dobson

*-**** ******** ***** **

Calgary, Alberta

T2E-6L4

Cell: 403-***-**** (please use email to contact)

adjdc7@r.postjobfree.com

Career Overview

December 2017 to October 2020

C_L_A_S Outreach support worker

Working with a client with Autism/ A range of Disabilities/ Brain Injuries

On contract in home support worker for a private family in Strathmore Alberta, contract lasted 18 months (maternity leave relief work.)

January 2016 thru July 2017

National Equity Management Ltd

Site Manager- 228 unit complex in addition- Condo liaison/co-ordinated grounds and road upkeep and pool maintenance/ responsible for 6 staff members see experience section for more details under Property Management skills.

January 2014 thru August 2015

Hearthstone Property Management Relief Operations Assistant, Red Deer, Alberta

July thru September 2013

Newell Community Action Group In home /community support worker looking after the Disabled

Contact Tammy Hodder 403-***-**** Program Manager

April 2011 to March 8th 2013 Certificates achieved

Property Manager: with 15 years’ experience in Residential Management. Demonstrated the ability to provide exceptional support, and service for a broad-range of staff and clients.

WRE Development Ltd On site Resident Manager /Leasing Agent/ Office support for 5 years From

Oct 15th/2004 to June 30/ 2009

Real Star Management On site Resident Manager/General Office Duties/Cleaner 3 Years from April/1999 to August/2001 (Glenmore Gardens/Stanley Park Place

Skill Highlights

Self-starter with professional manner

Critical thinker

Planning/Coordinating

Excellent communication skills

Highly organized with superior attention to detail

Microsoft Office, Excel, PowerPoint

Administrative operations

Employee motivation

Employee training and development

Filing and data archiving

Creative secret shopper in the Property Management Field

Proficient in MRI operations

Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Telephone Skills, Time Management,

Bank Deposits, Accounts Receivable

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Top Leasing Agent

Created and Designed ads for Rentals and posted to Internet daily

Experienced in RTDS collections as a Liaison for the company

Developed a strong and trusting relationship with all tenants

Have the ability to train and supervise staff

Completing applications and processing in a timely manner

Decreased vacancy rate effectively on a monthly basis

Professional Experience

November 2009 to December 2010 Main Street Equities Corp

Resident Property Manager

Calgary, AB

Performed accounts receivable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Managed 10 Buildings for a total of 225 units effectively and supervised cleaning staff, work closely with on-site maintenance and contractors to ensure all work was completed/satisfactory in a timely manner.

Reviewed credit checks for potential applicants competed rental applications for those who qualified, preformed move in and move out inspections and delivered my findings for S/D refund.

Experienced in evaluation of staff through secret shopping measures, I traveled to Edmonton, Sask, Winnipeg to ensure all Leasing/Resident Managers were following the mandate set forward by the company, submitting findings for evaluation to my CEO.

Kept up to date files on all residents, also delivered notices for collection of outstanding rents, and followed through for payments.

Responded quickly to all tenants concerns, either by e-mail or phone as to keep lines of communication open processed or directed their concerns to the appropriate area.

Education

Grade 12 Diploma Central Memorial High

Academy of Learning: Office Administrator Diploma

General Office Procedures Certificate

WHMIS course

The Banff Academy for Business for Outstanding Receptionist Course

I hold the following Certificate’s:

Suicide prevention certified

Safe Medication Certified

Abuse prevention and Response Certified

Positive Behaviour Supports & Restrictive Certified

Nonviolent Crisis Intervention Training

Trauma Informed Care 01/20/20

Do the Right Thing 03/22/20

Autism and Sensory Processing 03/24/20

Active Support Training 03/30/20

CPR/ C and AED Valid until July 2022

Contact this candidate