Kyle Killian

*** * ********* ***, **. Augustine, FL 32092

Phone: 828-***-****, E-Mail:adjdb4@r.postjobfree.com Product Management & Strategy

Strategic and results-driven Product Management professional that brings along 20+ years of experience in defining product vision and strategy and overseeing the strategy and planning for the entire product life-cycle including: gathering and prioritizing product requirements, determining the product road-map, and setting strategic priorities. Skilled in delivering business value, increasing market share, improving customer efficiency, reducing costs and improving customer satisfaction through shipping quality products and enhancements. Possesses a strong blend of business and technical savvy, along with the technology competency and drive to lead change initiatives. Demonstrates strong problem solving skills, sound judgment, and a willingness to resolve issues and problems in a timely manner.

SKILL AREAS: Product Management ● Product Life-cycle Management ● Pragmatic Marketing Certification ● Service Enhancements ● New Product Planning & Development● Financial Services ● Project Management ● Vendor Management ● Data Analysis ● Continuous Improvement● Root Cause Analysis ● Product Launch Planning ● Customer Service ● Relationship Management ● Process and Production Improvement ● User Journey ● Problem Solving ● White Belt Training/Green Belt Certification ● Communication Skills ● Team Leadership PROFESSIONAL EXPERIENCE

WEB.COM GROUP, INC., JACKSONVILLE, FL (Sept ‘19 - Dec ‘20) Product Manager

Managed the Domains portfolio on the following brands: [NetworkSolutions.com, Register.com, Web.com, and Namesecure.com]

Worked across the entire product development life-cycle to drive the vision and delivery of new products and features to meet growth and efficiency goals.

Conducted market and customer research, road-map planning, outlining product requirements/specifications, prioritization, pricing, and execution.

Coordinating go-to-market strategies while launching new products or features within an agile environment.

Engaging stakeholders in all areas of the organization – Legal, Compliance, Technology, Development, Product Development, Product Marketing, Brand Marketing, Storefront, Account Manager, Universal Purchase Path, UX, Customer Support/Sales, Accounting, and FP&A.

Creating user journey mapping and business requirements in Jira and Confluence

Leveraging Tableau for reporting on important KPIs and product financial performance

Successful product launch - October 2020

- First trademark protection product for portfolio

- Only purchase path for the product in the Americas and only second worldwide TIAA BANK, JACKSONVILLE, FL (May ’18 – Sept ‘19)

Product Manager

Developed and executed a strategic product road-map for the Debit Card and World Markets products.

Managed and provided product support for all transactions & payment functions of Debit card products.

Collaborated with EVP/C-Suite executives and facilitated the Banking Product Approval Subcommittee meeting for new product initiatives.

Oversaw client experience and Vendor Management.

Researched new and existing payment products.

Monitored industry trends, including researching competitor practices and pricing.

Developed annual plans and ongoing forecasts, including identification of variances and development of corrective tactics as they develop (across both short and longer-term horizons).

Understanding of cardholder life-cycle management, recommended and championed product development, product enhancements, product elimination, margin or retention improvement actions and additional new revenue opportunities.

Developed strategic promotional programs to increase card penetration, usage and delivered the highest value to cardholders while maximizing program returns.

Ensured product enhancement and new product development process were aligned with the member/industry needs, direct bank philosophy, organizational resources and current strategies. Page 1

Kyle Killian

Phone: 828-***-****, E-Mail: adjdb4@r.postjobfree.com TIAA, CHARLOTTE, NC (Jan ‘14 – May ‘18)

Multiple Roles

Succession Path:

Individual Consultant Jan ’14 – Sep ’15

Institutional Consultant / Relationship Manager Sep ’15 – May ‘18

Developed a broad and deep understanding of the client’s needs and challenges and worked with the team to meet those needs. Partnered with sales, client portfolio management and other key members; managed all service and support activities for assigned accounts.

Acknowledged as Top Performing Consultant (Individual Contact Center)

Served as an Individual Consultant mentor for new hires and interdepartmental transfers

Recognized as “Emerging Segment Wall of Fame Inductee”.

Performed End User Testing for Salesforce and actively involved in conducting data analysis for growth, trends, pain-points, and process improvement.

Accredited with Work Your Idea Captain for Emerging – Continuous Improvement effort

Accomplishments:

- Attained 171% of annual quota after 6-month training program in 2014.

- 2015 – Superior rating

- 2015 – 164% of annual quota when promoted in Q3

- 2015 – Values All Star

- 2015 – Designed and led company wide implementation of a daily tracker

- 2015 / 2016 – Values All Star

FIRST CITIZENS BANK, MORGANTON, NC (Apr ‘05 – Nov ‘13) Branch Manager/Coach

Supervised the day-to-day operational functions of the Bank for over 12 branches across the region with regard to vault, drawer and ATM balancing; overseeing teller and customer service duties; and assisting with customer transactions. Managed up to eight individuals, including the hiring, development, and performance.

Ensured the efficient daily operation of the banking facility, including product sales, customer service, and security and safety in accordance with the Bank’s objectives.

Ranked as “Consistent Top 5 Producer” and received promotion in six months’ time.

Mentor/Coach to identify pain points, root cause analysis, process and production improvement, and implementation of performance enhancement plans.

Launched Licensed Platform Associate (Wealth Management) pilot program. Original launch team and sat on the product review committee

Developed and nourished relationships with prominent members of the community and COI’s. PRIOR WORK EXPERIENCE

Thrivent Financial for Lutherans, Conover, NC 2003 – 2005 Financial Representative

State Farm Insurance, Lenoir, NC 2003 – 2003

Office Manager

Farm Bureau Insurance, Catawba County, NC 2001 – 2003 Multi-Line Agent

Nationwide Insurance, Hickory, NC 1996 – 2001

Customer Service Manager

EDUCATION & PROFESSIONAL DEVELOPMENT

MBA, Business Administration - 12/2010

Gardner Webb University, Boiling Springs,NC 3.83 / 4.0 Bachelor of Science, Business Administration in Risk & Insurance - 5/2001 Appalachian State University, Boone, NC

Licenses/Certifications:

Pragmatic Certified Product Manager – Pragmatic Institute (Jan 2019) Page 2

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