Social Media Sales
Resume:
Norman Haug
Niverville, NY
********@*****.***
www.linkedin.com/in/normanhaug
Profile
Passionate business leader with an engaging optimistic perspective and the ability to work strategically and manage confidently and calmly in high-pressure situations. Collaborative self-starter able to engage partners and clients across work groups to successfully plan and implement change, but can work independently on written communications, analytics, documentation, requirements and recommendations with little direction and an expectation of good quality work. Takes great pride in developing an inclusive, diverse, caring and constantly improving work environment. Professional Experience
Newtek Business Services – Lake Success, NY
Executive Vice President of Strategic Alliances 2019 – 2020
• Reported directly to the CEO and responsible for 13 Regional Vice Presidents across the US.
• Responsible for developing existing and new strategic alliances as paid referral sources for all business lines.
• Partners included associations, banks, credit unions, marketing companies, professional services, loan brokers and other trusted advisers of small and mid-sized business.
• Strategically grew team generated lending referrals 36% in count and 54% in dollars in year one.
• Overall knowledge of all business lines, services and cash flow tools to help businesses protect and grow their companies including conventional lending, 7a and 504 government loans, merchant services and POS solutions, ecommerce, website development, managed IT services, back-up and disaster recovery, personal and business insurance, payroll and human capital solutions.
• Developed detailed marketing programs and content in collaboration with partners to alert and inform clients of business service offerings using email, social media, on-site training, collateral, webinars, and other means.
• Collaborated with development of the referral system, mobile application and reporting to enhance the user experience and development of partner lifecycle management.
• Reorganized partner assignments to the strengths of each team member to maximize results.
• Coordinated tradeshows and overhauled the approach for cost effective improvement by maximizing new business opportunities followed by multi-faceted follow-up, reporting, tracking and continued communication.
• Approved all new partnerships and alliances, negotiated terms with high profile relationships and updated referral agreements for new products and services.
• Created new reporting, master account lists, established top account profiles and contact management plans.
• Coordinated and responded to all partner requested Vendor Risk Assessments. First Data Corporation - Melville, NY
General Manager of PNC Merchant Services 2006 – 2017
• Responsible to the Board of Directors for the $230 Million Joint Venture of First Data and PNC Bank providing payment services and business solutions to approximately 100,000 U.S. merchant customers.
• Rescued a troubled partnership and built a model alliance based on trust, direct communication and teamwork.
• Increased customer relationships 5 times focused on needs based selling techniques, drove sales to over 20k new accounts annually, accelerated revenue from $94 million to $230 million, EBITDA from $43 million to
$120 million and expanded the sales team from 60 to over 225 full-time associates. Norman Haug ********@*****.*** Page 2
Professional Experience (Continued)
• Direct responsibility for business operations, product marketing and distribution, customer experience, employee engagement, sales, pricing, compliance, enterprise third party management, financial reporting, new account boarding, call center operations and relationship management. Chief Operations Officer – Chase Merchant Services 1998 – 2006
• COO for the largest merchant payment acquirer and joint venture partnership between JP Morgan Chase and First Data.
• Oversaw a variety of functions including compliance, revenue management, product implementation, ISO and third party support, call center operations, business continuity and data analytics.
• Winners Circle Award recognizing First Data’s outstanding leaders. Vice President – Various Leadership Positions 1995 – 1998
• Managed the general operations of a $25 Million Merchant Services customer portfolio.
• Supervised the boarding and implementation of national customers, ensuring a smooth transition of payment providers.
Citibank Card Acceptance Services and Card Establishment Services - Melville, NY VP Relationship Management 1991 – 1995
Responsible for the customer experience, servicing and financial performance of a portfolio of merchant accounts up to $10 million in credit card volume.
Community Involvement
American Red Cross – Long Island Chapter Board Member 2009-2012 First Data Giving Team Coordinator 2007 – 2009
• Responsible for leading a team of volunteers focused on community giving and awareness.
• Raised over $100,000 for local charitable organizations including the American Red Cross, Friends of Karen and the Helping Hands Rescue Mission.
Education
Hofstra University, Frank G. Zarb School of Business – Uniondale, NY. BBA in Marketing. Technical Skills
Highly proficient in Microsoft Word, Excel, Outlook & PowerPoint and easily adapts to new technology. Other Interests
Travel, golf, kayaking, fishing & classic automobiles.
Contact this candidate