Vinod Kumar

Extensive experience in managing "Data Center, IT system & IT Operation" executing

full 360 IT Infrastructure, Data center & Voice project management; ramping up projects within the budget & quality parameters as per project management & best practice guidelines, targeting senior-level assignments across the UAE & India. Mobile : - 009*********** / 009***********

Email : - adjdaj@r.postjobfree.com

Core Competencies Profile Summary

IT Infrastructure / Service

Management / Risk & Delivery

Management

IT Solutions & Management

Cost Reduction Initiatives

Budgeting (CAPEX/OPEX) & Cost

Control

Data Center / UPS / Power / CCU

Cisco IP Telephony/ Call center /

Voice Mail / IVR project.

Right Fax / Microsoft Exchange

Voice Mail Implementation along with

Cisco

Harmony / Speechlog / Pollycom /

Voice Recorder system.

Meeting Room Solution, Q-Matic

Customer service application.

CCTV along with Voice recording,

IMagical / Nevotek Billing system.

Team Building & Leadership

Public Addressing / Door System

IT Audit Management

Business Continuity Planning (BCP)

Team Building & Leadership

IT professional offering over 18+ years’ GCC experience in Cisco Voice, Server Administration, Networking, Data Center, IT Infrastructure Management, Budgeting, Costing, Business Engagement, Stakeholder & Vendor Management & System Monitoring.

IT & General Service Project, Risk & Delivery Management

Incident Management, Service Management, Change

Management, Problem Management modules

Integrated multiple technologies such as cable LAN V’s wireless LAN, Physical V’s VM & Hyper converged VM’s on a conservative platform to optimize the cost.

Lead the management of hardware and software throughout the organization including servers, employee desktops/laptops, network / voice infrastructure.

Internal networks, peripherals, and structured cabling Followed procedures, change management best practices to ensure Network availability and maintenance of Disaster recovery stance Transformed the business through operational strategies.

Execute the project from the scratch and stabilized the same as well as enhanced on organizational productivity and performance through technology analysis.

Evangelized Information Security best practices through corporate information security training and awareness programs.

Pre-Sales & Business Development, Key Account Management, Vendors, Partners and Channel Management, Up & Cross Selling etc.

Interfaced with Top Management for evolving strategic vision, driving change & infusing new ideas into practice

Qualification

MCSE - Microsoft Certified Systems Engineer

CCNA - Cisco Certified Network Associate

Electronics Diploma

ITIL – Foundation Certificate in IT Service Management PGDCA

Technical Abilities

1- Beginner Academic, training only 2 - Intermediate Level 1 + small projects or internships 3- Advanced Level 1/2 + project experience 4 – Professional Level 1/2/3 + wide professional experience 5 - Expert

Cisco Voice & Data Center

System Name LEVEL VERSIONS

Cisco Call Manager 5 11.5

Cisco IPCC Call center 5 11.5

Cisco Unity 5 11.5

IM Presence 5 11.5

MCU 5 4.5

Cisco Jabber 5 11.5

Expressway C 5 11.5

Expressway E 5 11.5

ESXi 5 5.5

PABX 5 Alcatel, Siemens & NEC

Data Center 4 Tier 1, 2 & 3

CCU- Close Control Air Conditioning 4 2019

Infra structure Cabling Cat-6, 7 & Fiber 5 Schneider, 3M, Belden, Molex, Systimax, Panduit

Voice Recorder

IMagical 4 2018

Speechlog 4 2018

Captaris 4 9.4.0.239

Microsoft Exchange Voice Mail 4 2018

Billing System

IMagical 4 2019

Nevotek 4 2019

Etisalat 4 2018

CCTV

CCTV 4 Pelco & Bosch

CCTV Voice 4 Pelco & Bosch

Public Addressing / Door System

Attas 4 2018

Bosch 4 2018

CDVI 4 2018

OPERATIVE SYSTEMS

Windows 4 7, 10

Linux 3 Unbutu

OTHERS

Project Management 5 2019

AV - Audio Video 4 2019

ITIL 4 Foundation

Experience

Company Name : - ADEO -Abu Dhabi Executive Office

Position : - Project Specialist - Delivery Manager Location : - Abu Dhabi - UAE

Date : - From 1st July 2019 to 30th December 2019

Job : - I worked in ADEO – Abu Dhabi Executive Office as “Project Specialist & Delivery Manager” my main responsibility are

Coordinate internal resources and third parties/vendors for the flawless execution of projects

Ensure that all projects are delivered on-time, within scope and within budget

Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

Manage changes to the project scope, project schedule and project costs using appropriate verification techniques

Measure project performance using appropriate tools and techniques

Report and escalate to management as needed

Manage the relationship with the client and all stakeholders

Perform risk management to minimize project risks

Establish and maintain relationships with third parties/vendors

Create and maintain comprehensive project documentation

Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels

Track project performance, specifically to analyze the successful completion of short and long- term goals

Meet budgetary objectives and make adjustments to project constraints based on financial analysis

Develop comprehensive project plans to be shared with clients as well as other staff members

Attend conferences and training as required to maintain proficiency

Perform other related duties as assigned and Develop spreadsheets, diagrams and process maps to document needs

Conducting detailed risk assessments by analyzing documents, statistics, reports and market trends.

Conducting weekly project reviews of all active tasks.

Producing financial forecasts, monitoring against them and then reporting the results.

Leading project & programmed risk management.

Monitor, manage, configure & troubleshoot Cisco Voice system “Cisco CUCM, CUCC, Unity, IM Presence, MCU, CIMC & Cisco Jabber.

Design, monitor, manage, configure & troubleshoot “Imagicle Billing, Harmony Voice Recorder, CCTV, Door System, Data center, UPC, CCU & Public Address system”.

Prepare BOQ and Request for Proposals (RFPs), Request for Quotation (RFQs) for all Voice, Network, Infrastructure projects.

Liaise with vendors, service providers and perform project management for all Voice, Network, IT Infrastructure, CCTV, Auditorium AV system, Public Address system and Door access system

Design & Planning new ADEO sites, prepare Building plans, Office Layout, Cable Tray design and Power Infrastructure Design, RFP, RFQ, CCU, UPS, CCTV, Public Address system, Data center set up along with floor IDF, Meeting Room solution, AV and Structure cabling.

Managing Datacenter & IT rooms along with Racks arrangement, cooling system, Water leakage system, UPS power, Close Control Unit (CCU), CCTV, Access control system and Monitoring system.

Company Name : - Department of Health

Position : - IPT - Telecommunication & Project Engineer Location : - Abu Dhabi - UAE

Date : - From 18th December 2004 to 30th April 2019 Job : - From 18th December 2004 onwards I worked DOH as

“IPT Telecommunication and Project Engineer” my main responsibility handling

Manage project scope and manage project changes through the change management process

Provides performance review input and development recommendations for team members

Generate metrics and provide regular briefings and dashboards to senior management on the performance of the ongoing infrastructure projects

Work with customers and technical resources to develop project plans, detailing work break down structures and identify critical path

Provide continuous improvement feedback both written and verbal to improve services and processes

Knowledge of project management tool, such as project charter, work breakdown structure, performance metrics

Manage process improvement initiatives assessing current and future state solutions contributing to improving the success of the project portfolio

Monitor, manage, configure & troubleshoot Cisco Voice system “Cisco CUCM, CUCC, Unity, IM Presence, MCU, CIMC & Cisco Jabber.

Design, monitor, manage, configure & troubleshoot “Imagicle Billing, Harmony Voice Recorder, CCTV, Door System, Data center, UPC, CCU & Public Address system”.

Prepare BOQ and Request for Proposals (RFPs), Request for Quotation (RFQs) for all Voice, Network, Infrastructure projects.

Liaise with vendors, service providers and perform project management for all Voice, Network, IT Infrastructure, CCTV, Auditorium AV system, Public Address system and Door access system

Design & Planning new ADEO sites, prepare Building plans, Office Layout, Cable Tray design and Power Infrastructure Design, RFP, RFQ, CCU, UPS, CCTV, Public Address system, Data center set up along with floor IDF, Meeting Room solution, AV and Structure cabling.

Managing Datacenter & IT rooms along with Racks arrangement, cooling system, Water leakage system, UPS power, Close Control Unit (CCU), CCTV, Access control system and Monitoring system.

Company Name : - Shangri-la Hotel

Position : - PABX Supervisor

Location : - Dubai - UAE

Date : - 11th May 2003 to 18th December 2004

Job : - I worked as PABX Supervisor my main responsibility is looking for ALCATEL- PABX system, this system based on ACT-ALCATEL CRYSTAL TECHNOLOGY with fully non- blocking system in which each peripheral can communicate with 8mb link with any other peripheral board. These are multi service communication system for voice, data and based on 32 channels PCM. This system in for general-purpose additional 30 party conference circuits, trunk call music on hold circuits, ISDN data down loading 128kb.

Paging system, Voice mail system, Billing system Guest & Admin side, Fidelio system, ADSL line, Less line configuration & Interface line system. Company Name : - Alcatel Telecom

Position : - Asst Manager Customer Support

Location : - Mumbai – India

Date : - 1999 to 2003

Job : - Worked as Asst. Manager-Customer Support at ALCATEL TELEREX COMMUNICATION (I) LIMITED, Mumbai Office. Having responsibility of maintaining complete service team, installation, system integration depends upon customer requirements, maintaining complete data base of all service team, site survey and supporting marketing team. Company Name : - Alcatel Telecom

Position : - Customer Support

Location : - Bangalore – India

Date : - 1996 to 1999

Job : - Worked as a Technical Customer Support in ALCATEL BUSINESS SYSTEM at their Bangalore office. Having responsibility of all service, installation system, servicing cards, telephone, mobile, system integration depend upon customer requirement and working R&D department. Training for C-DOT & RAX256 System Testing, System Servicing, Servicing Cards, R&D Department, Assembling Cards, Telephone Exchange and System Configuration System Trained

Cisco

Door System / PA System

Speech Log / Pollycom

Network

Alcatel

Siemens

NEC

IMagical

CCTV & Fire System

Microsoft Exchange

Right Fax

Meeting Room Solution

UPS

Personal Details

Date of Birth: 30th May 1976

Nationality: Indian

Languages Known: English, Arabic & Hindi

Driving License: UAE & India

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